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Isobel's Hanmer Springs Restaurant

No. 1 Conical Hill Road | The Heritage Hanmer Springs, Hanmer Springs 7360, New Zealand
+64 3-315 0060
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Overview
  • Excellent54%
  • Very good20%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“ribeye” (3 reviews)
“caesar salad” (2 reviews)
“scallops” (4 reviews)
Open Now
07:30 - 21:00All hours
CUISINES
European, New Zealand, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
No. 1 Conical Hill Road | The Heritage Hanmer Springs, Hanmer Springs 7360, New Zealand
All Details
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Reviews (139)
Traveller rating
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21 - 30 of 134 reviews

Reviewed 4 January 2017 via mobile

Came for lunch with the family a table of 10 all were disappointed in their meals. Extremely over priceed for very bad for food, Could get a better lunch across the road at a busy cafe instead of a nice hotel that serves less than...More

Thank 137laggg
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 12 January 2017

Dear 137larissag Thanks for taking the time to post a review on Tripadvisor. We are truly sorry that you did not enjoy your dining experience with us. This is definitely not the standard of service that we strive to achieve and we are taking your...More

Reviewed 25 December 2016 via mobile

Just ate Christmas dinner at this restaurant. Was very disappointed - food was badly cooked, lukewarm and pretty tasteless. For the price 110 dollars per person it was very poor.More

Thank Louise E
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 30 December 2016

Dear Louise E Thanks for your feedback on Tripadvisor. We are truly sorry that you did not enjoy your Christmas buffet experience with us. I will contact you by private message to get more details around the areas of concern so that we can improve...More

Reviewed 14 December 2016

Staying at the Heritage I felt like we had stepped back to a more graceful, peaceful time, and Isobel's perfected the experience. Very fine menu, very fine flavours, making the most and the best of the local produce. Breakfast, lunch and dinners there all delighted...More

Thank Lynne C
GM_HeritageHanmer, Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 16 December 2016

Dear Lynne C Thanks for your review of Isobel's Restaurant. We are very focused on the overall dining experience so your feedback is much appreciated! We hope to see you again soon. Best regards Orshi Budai Restaurant Manager

Reviewed 27 November 2016 via mobile

An excellent place to have dinner and experience some old world charm. The food and service were up to the exuberance that the decor demanded. We had the rib eye, chicken with prawns, venison and lamb and all were very well presented and flavoursome. The...More

Thank adader
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 2 December 2016

Dear adader Thanks for taking the time to post a review of your dining experience with us. We will share your feedback with the staff so that they get the credit they deserve for their excellent work. We are delighted that you enjoyed your dinner...More

Reviewed 10 November 2016 via mobile

We were staying at the Heritage which was convenient for us to eat here. Couldn't seat us until 8.30pm due to a group booking. When we arrived at 8.30 there were several other tables there who weren't part of the group which was a bit...More

Thank Rachael E
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 18 November 2016

Dear by Rachael E Thanks for your review of your dining experience. We do appreciate your feedback because it helps us to identify areas where we can improve. I am pleased to advise that we are releasing a new dinner menu for summer this weekend...More

Reviewed 6 November 2016 via mobile

Went for a family celebration service was good but disappointed that the pork belly was tough but edible and the soufflé was more like a chocolate puddingMore

Thank Lucinda J
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 8 November 2016

Dear Lucinda J Thanks for your Tripadvisor review. We really appreciate receiving feedback from our guests because it helps us to improve. We are disappointed that you did not enjoy your dining experience with us. I have passed on your comments to the Executive Chef...More

Reviewed 28 October 2016 via mobile

Had 3 course dinner and buffet breakfast as part of our stay package. Food is good and big portions, expected higher standard.

Thank bernardrenee2016
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 1 November 2016

Dear bernardrenee2016 Thanks for your review of Isobel's Restaurant. We appreciate your feedback about your meals and are glad you enjoyed your dining experience with us. We hope to see you again. Best regards, Duncan Mackenzie General Manager

Reviewed 27 October 2016

I stayed there with a couch trip. I was happy with my evening meal. Breakfast was good as well. Large dining room

Thank Janice D
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 28 October 2016

Dear Janice D Thanks for your review of Isobel's Restaurant. We really appreciate your feedback and are glad you enjoyed your time with us. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Reviewed 18 October 2016

Wonderful food and service! The staff go out of their way to help you, the menu is varied and all options we had were absolutely delicious.

Thank Libby D
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 26 October 2016

Dear Libby D Thanks for your review of Isobel's Restaurant. We are thrilled that you had a great dining experience with us and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager

Reviewed 27 September 2016

My wife ordered the beef salad. The beef was cooked rare so one would expect it to be tender. It was tough meat. Waitress # 1 "Is everything OK with your meal"? "No the meat is tough" I said "Sorry I will talk to the...More

Thank Bruce M
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this reviewResponded 29 September 2016

Dear Bruce M Thanks for posting a review of Isobel's restaurant. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are concerned that you did not enjoy your meal and that there seemed to be a...More

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Ask a question
Questions & Answers
pixie108
10 March 2016|
AnswerShow all 2 answers
Response from GM_HeritageHanmer | Property representative |
Dear pxie108 Thanks for your email. I apologise for the delay in replying. We have several vegetarian options on our menu as follows: Creamy Orzo & Almond Salad, Soup, Raw vegetable salad, Middle Eastern Chickpea... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 11 - USD 28
Meals
Lunch, Breakfast, Drinks, Dinner, After-hours
Restaurant features
Wheelchair Accessible, Outdoor Seating, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Delivery, Reservations, Highchairs Available
Good for
Special Occasion Dining, Child-friendly, Business meetings, Groups
Open Hours
Sunday
07:30 - 21:00
Monday
07:30 - 21:00
Tuesday
07:30 - 21:00
Wednesday
07:30 - 21:00
Thursday
07:30 - 21:00
Friday
07:30 - 21:00
Saturday
07:30 - 21:00
Location and Contact Information
  • Address: No. 1 Conical Hill Road | The Heritage Hanmer Springs, Hanmer Springs 7360, New Zealand
  • Location: South Pacific  >  New Zealand  >  South Island  >  Canterbury Region  >  Hanmer Springs
  • Phone Number: +64 3-315 0060
  • E-mail
  • This restaurant is at Heritage Hanmer Springs
Description
Isobel's Restaurant is located in the Heritage Hanmer Springs hotel and is open every day of the year for breakfast, lunch and dinner. We also have a fantastic outdoor Terrace overlooking our gardens for amazing al fresco dining. We offer a variety of meals to suit most tastes and we are proud to offer vegetarian, vegan and gluten free options.
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