We went to Friends of Mine on the weekend and, much like the title the suggests, the food was delicious but the service was bad. First of all, we walked in with a booking, and stood around waiting for several minutes to be acknowledged. Not...seated- I mean we couldn't even get any eye contact going, to the point that we were openly laughing at how awkward it was.
Then post meal we asked for some coffees, after waiting 20 or so minutes we gave up and went to pay and ask for the coffees to go instead. When we went to pay we asked to just divide the bill, the girl behind the counter did it for us, but then this other woman walked up behind her and had a go at her for allowing the splitting of bills on a weekend, pointing to the line behind us. Most cafes can manage bill splitting so this was bizarre in itself, but also, not appropriate to be telling off staff members in front of customers.
All fixable, hope they can make some changes to improve the service because we loved the food.More