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The Counter

#219 of 1,858 Restaurants in Honolulu
Certificate of Excellence
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4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
+1 808-739-5100
11:00 - 22:00
Open now
See all hours
Sun - Sat 11:00 - 22:00
More Info
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181 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Level Contributor
30 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

The burgers are just ridiculously over-sized. I had to use a fork and knife to eat it. Who wants to do that??? They are just too humungous to eat like a burger. You're struggling with HOW to eat it that you forget if it's good or not!

Thank Mia B
Level Contributor
5 reviews
5 restaurant reviews
Reviewed 11 April 2017

We had a party of four and tried three different burgers and the veggie sandwich, sweet potato and onion rings. Juicy burgers cooked perfectly to our order, great fries, and tasty thin sliced onion rings. An added benefit is walking though the Kahala shopping mall after our meal.

Thank Lorna H
Turlock, ca
Level Contributor
130 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 213 helpful votes
Reviewed 8 March 2017

Our kids who live in Honolulu took us to the Counter tonight. Most of the food was good with lots of choices of what you wanted on the burger. The manager even came around to see if everything was OK. The meal was good but even for HONOLULU STANDARDS I thought the prices were pretty high. We're talking burgers and... More 

Thank DaveTurlock_ca
New York City, New York
Level Contributor
39 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 1 March 2017

For a chain this place is impressive. The service was great and more importantly, the burger was amazing. They made me a medium rare burger and it was beyond flavorful. I ate there twice on a five-day trip. If you want a quick and fkavorful meal I suggest the COUNTER.

Thank Marlene W
Pearl City, Hawaii
2 reviews
Reviewed 14 February 2017 via mobile

Awesome place for burgers, onion strings, and a milk shake. A little pricey but well worth it. I love building my own burger.

Thank 482steffanys
New Hope
Level Contributor
280 reviews
214 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
Reviewed 7 February 2017 via mobile

This is a build your own burger place. I ordered mine medium rare on top of a brioche bun. I topped it off with grilled onions and provolone cheese. When the burger came out, I cut into it and it was raw. I sent it back. The second one was cooked correctly, however, it was served on a cold bun... More 

Thank Vivian B
Level Contributor
38 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 28 January 2017 via mobile

Was nice to be able to eat french fries with my burger. Gluten free bun tasted so good I was concerned it wasn't gluten-free. Service was very good. $19 is a lot to pay for a burger. It was good but not $19 good. Milkshake will definitely bring boys to yard. It was really good.

Thank quacker907
Perth, Australia
Level Contributor
13 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 17 January 2017

I had just flown in from Australia, needed food, my uncle brought me to this place. Staff were bubbly and helpful with recommendations. You create your own meal (pick ingredients from a list) which was tedious because there was so much to choose from! But the end result came out great, had a side of sweet potato fries (amazing) and... More 

Thank hanatap
Ottawa, Canada
Level Contributor
52 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 5 January 2017

Lots of tables but no staff to serve! Even worse, seemed to have only one cook. Even though they warned us prior to us ordering (30minutes) it took 65 minutes to receive our order and my hamburger was not what I had ordered. The server returned with the same hamburger and asked how could he make this hamburger to my... More 

Thank Louise S
Level Contributor
36 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 30 November 2016

We wanted to get outside of Waikiki and a friend suggested The Counter at Kohala Mall. Luckily she went with us, so we had a nice long visit while waiting for our customized burgers. We enjoyed the concept of selecting our own protein for burger type and then all of the condiments to customize our burgers. My burger turned out... More 

Thank Sylvia C

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 15
American, Vegetarian Friendly, Gluten Free Options
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Kids, Child-friendly
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: +1 808-739-5100

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?