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Shula's America's Steak House

12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
+1 804-565-7000
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Overview
  • Excellent50%
  • Very good22%
  • Average13%
  • Poor11%
  • Terrible4%
Travellers talk about
Open Now
11:00 - 22:00All hours
CUISINES
American, Steakhouse, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
Write a Review
Reviews (152)
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1 - 10 of 150 reviews

Reviewed 3 days ago

Had breakfast at restaurant on Sunday morning when staying at Hilton. Excellent meal and service. Buffet was plentiful and all food was very fresh

Thank Smcbamdol
Reviewed 18 May 2017

Took my son/family there for his 18th birthday and spent well over $800. At these prices I would have expected one of the best steaks in town. We got the New York Strip and it was definitely not prime . I have had better cuts...More

Thank blongtrance
Reviewed 9 April 2017

Shula's is the restaurant that serves breakfast in the morning for guests of the Hilton. It opens at 6:30 AM. I arrived at around 6:40 AM with the intent on ordering breakfast off the menu. I walked in to find no one. I waited for...More

Thank jiml3222
Reviewed 4 April 2017

Nice atmosphere but disappointed food and disappointing service. They have pricey fine dining on one side and a little less pricey, But not much, on the bar side.

1  Thank tombob7
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 4 April 2017

Thank you for sharing your concerns. I'm sorry to hear that you were disappointed. I hope that you do try Shula's again.

Reviewed 3 April 2017

Unfortunately we've been there only for a very quick lunch before flying home... but we had excellent starters and burgers. Staff was great! We look forward to visit again to taste the Shula cuts!!

Thank Ramona P
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 4 April 2017

I'm glad to hear that you enjoyed everything. The burgers are great. We can't wait for you to come back and try the steaks!!!

Reviewed 3 April 2017 via mobile

I wasn't in the mood for steak- but less in the mood to leave my hotel. So my husband, son and I headed to the restaurant in the lobby of the Hilton. What an incredible treat! They displayed the steaks to us and I couldn't...More

Thank TerriBrady
Reviewed 1 April 2017 via mobile

We were surprised to find a Shula's in Richmond, and knew the caliber of the steaks and food from another location we had tried. This location did not fail to deliver on anything!!! We dined while staying at the Hilton for our anniversary. The service...More

Thank ExploringViking96
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 4 April 2017

It's great to hear such wonderful feedback. We are happy that you spent your special day with us. You definitely picked some winners with the crab mac and cheese and carrot cake. We do have a great team who do love working here. I hope...More

Reviewed 6 March 2017

Excellent food with a freshness, flavor, eye appeal and quality that cannot be beat within a comfortable, attractive, and classy atmosphere.

Thank redward2016
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 13 March 2017

Thank you very much for such kind words. I am glad to hear that you enjoyed your experience. We hope that you visit again soon.

Reviewed 2 March 2017 via mobile

Looked forward to eating at Shula's after a long drive from the Northeast. Arrived at 8:20 on a Saturday night and the restaurant was empty. Food was good but the service was unacceptable. After our meals were delivered the two waitresses disappeared. Twice we had...More

Thank Chuck S
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 13 March 2017

I appreciate you sharing your concerns. I am sorry that your evening didn't turn out as you had imagined. Please know that we will take your concerns and use them as learning tools so that we can improve our service.

Reviewed 6 February 2017

The steaks and the lobster are very good but who knew this was an excellent place to have an early or late breakfast on weekends. Made to order omelettes, fresh fruit and lots more on their breakfast buffet. Better than most hotel breakfasts. Staff is...More

Thank Chinapjs
Susan J, Manager at Shula's America's Steak House, responded to this reviewResponded 13 February 2017

Thanks for letting us know how much you enjoyed both breakfast and dinner here. The breakfast buffet is definitely a hidden gem. Hopefully we will see you again soon.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 25 - USD 100
Meals
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations
Dining Style
Casual Elegant
Good for
Business meetings, Groups, Special Occasion Dining
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
    (West Broad Street)
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-565-7000
Description
Shula's Steak House is the classic American steakhouse. Our restaurant is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17-0. The SHULA CUT is Premium Black Angus Beef that has to meet 10 science based specifications, which exceed the standards of USDA Prime. One of the featured entrees is the 48 oz Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 34,600 members. In addition to exceptional steaks, Shula's offers fresh seafood, lamb porterhouses daily and prime rib on the weekends. We also offer an award-winning wine list featuring a variety of selections to make your dining experience a perfect one. Experience fine dining at its best with steak and seafood dishes. Enjoy a casual atmosphere in lounge with the full menu along with your favorite burgers and sandwiches. Shula's continues to cater "Perfect" group functions and dinners in our private dining rooms. For additional information about reservations, Corporate and Social group Functions, Rehearsal Dinners, Presentations, Seminars, or Dining Experiences, please contact: Meredith Wright Business Development Manager. Make your reservation today through OpenTable.
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