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Chili's Grill & Bar

18900 E 39th St S, Independence, MO 64057-2313
+1 816-795-0100
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  • Excellent16%
  • Very good31%
  • Average29%
  • Poor16%
  • Terrible8%
2 weeks ago
“Good food - poor service”
3 weeks ago
“One Tomato?”
Open Now
11:00 - 22:30All hours
American, Bar, Mexican, Southwestern, Pub
$$ - $$$
18900 E 39th St S, Independence, MO 64057-2313
All Details
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Reviews (37)
Traveller rating
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1 - 10 of 36 reviews

Reviewed 1 week ago via mobile

The service is very slow and poor. The food is average at best. The restaurant was not very clean. Please retrain your staff.More

Thank OnTheGo64082
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 1 week ago

We apologize for this, as we work very hard to maintain a friendly and inviting atmosphere, and it seems that wasn’t the case for your visit. Can you please share additional details about your visit directly with a member of management by emailing social@chilis.com? We...More

Reviewed 2 weeks ago via mobile

Nice clean restaurant. Had a tasty hamburger and fries. Very slow service but fortunately we weren't in a hurry. One the guys in our party of 4 had an incorrect bill (check). Not impressed.More

Thank Rita R
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 2 weeks ago

Glad to hear you enjoyed the hamburger and fries, Rita, but timely, attentive service is also important to us. Help us address this by emailing social@chilis.com to share your experience directly with a member of management. We look forward to impressing you on your next...More

Reviewed 3 weeks ago

I ordered the Southwest BLT combo. I asked our server if they used hot house tomatoes. She paused and said, "No, they're just regular tomatoes." The combo has a half sandwich, soup, and seasoned fries. The half sandwich had one smallish hot house tomato, one...More

Thank kcmark
Reviewed 4 weeks ago via mobile

The servers were friendly enough but my order was mixed up and the floors were quite sticky in the way to our table. The pay at the table feature was fine but the printer was out of ink.

Thank osanida
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 4 weeks ago

Glad you enjoyed your service, but we’d like to hear more about your order mix up. Our goal is to provide excellent food and service in a welcoming atmosphere at all times. Please leave feedback directly with management by emailing social@chilis.com.

Reviewed 5 May 2017 via mobile

Staying in the area on business, and this is close to the hotel. Maintains the standard Chili's menu and layout. Sat in the bar. Relatively busy for Thursday night. Ordered chips and salsa and spinach queso. Chips and salsa were good, and co-worker enjoyed the...More

Thank queendork76
Reviewed 13 March 2017

It's nice to find a place that has great service that doesn't hover over the table when friends get together. Their staff is well trained and very pleasant. The food is American with desserts to die for. The availability of seating was plentiful. The restaurant...More

Thank Patricia C
Reviewed 19 January 2017 via mobile

Came in with the family hoping for a quick meal. The waiter too a long time along with our food. The food was great even with the wait.

Thank Penny T
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 21 January 2017

Thank you for visiting us with your family, Penny. We are happy to hear you enjoyed the food, but we’d like to hear more about the service. Please email social@chilis.com with details about your experience, and we look forward to seeing you again.

Reviewed 9 January 2017

Enjoyed Happy Hour here with friends. The menu was very reasonable, and the food was tasty. The server was very accomodating when we asked for separate tickets.

Thank travelsamc
Reviewed 8 November 2016

We have eaten at this chili's at least a million times. We still go back so that must say something. The chicken crispers are a big hit. The service is usually very good.

Thank Stacey C
Reviewed 7 November 2016

Service was poor, didn't fill drinks, missing sides to dishes. I had the half rack of ribs and broccoli the ribs were small and I was still hungry after eating them. Something was not right with the country fried steak, hubby felt ill after eating...More

Thank Samantha M
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 9 November 2016

We're sorry to hear this. Please copy and paste this review to GuestRelationsSocial@Brinker.com so we can get some more details and get in touch with you.

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 20
American, Bar, Mexican, Southwestern, Pub
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Serves Alcohol
Good for
Child-friendly, Groups, Bar Scene
Open Hours
11:00 - 22:30
11:00 - 22:30
11:00 - 22:30
11:00 - 22:30
11:00 - 22:30
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 18900 E 39th St S, Independence, MO 64057-2313
  • Location: United States  >  Missouri (MO)  >  Independence
  • Phone Number: +1 816-795-0100
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