We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


745 Parkway, Gatlinburg, TN 37738-3205
+1 865-436-6413
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent15%
  • Very good17%
  • Average21%
  • Poor16%
  • Terrible31%
Travellers talk about
“sundae” (3 reviews)
“burgers” (2 reviews)
“salad” (2 reviews)
Closed Now
American, Fast food
745 Parkway, Gatlinburg, TN 37738-3205
All Details
Write a ReviewReviews (199)
Traveller rating
Traveller type
Time of year

1 - 10 of 198 reviews

Reviewed 3 days ago

My husband and I went to Gatlinburg for our anniversary recently, something we hadn't done in 3 years. When we were last there, I was not pleased with the McDonald's and had hoped it had changed in those few years. It did not. My husband...More

Thank MamaT031612
Reviewed 1 week ago

Went inside to use the bathroom and grab a bite to eat. We reluctantly used the restroom and left right after. The entire place smelled like urine and had trash on the floors and every table. The guys said their was liquid (urine or water,...More

1  Thank Cassie4d4
Reviewed 1 week ago

We have tried this 3 separate times, because anyone can have a bad day. The first time was just for ice cream, which had ice chunks and even the kids didn't want to eat it. The next time was for a light lunch on another...More

1  Thank RandSWilliamson
Reviewed 3 weeks ago via mobile

It wasn’t busy when my friends and I went, but the service was slow. The food didn’t taste good, and it wasn’t satisfying. The deal breaker for me was hearing one of the employees make a racist comment towards a customer. I will never eat...More

1  Thank Courtney T
Reviewed 17 January 2018

We stopped in here several times on our trip to Gatlinburg, either for a quick coffee or fast food to snack on. It is right in the middle of the main area for shops, etc. which means parking is difficult but walk in is easy....More

Thank 1027rm
Reviewed 24 December 2017

the lobby is very nasty here is food everywhere on the floor, staff isn't very friendly with one cashier that where's sunglasses while he works and moves so slow, the bathrooms are disgusting, food is not hot,

Thank 313brandiem
Reviewed 5 December 2017

I received a raw quarter pounder from this location on 12/4/2017 around 3PM. I returned it for a refund, as I am not eating questionable raw meat from McDonald's of all places. It was at this time that I was told I "have no class"...More

Thank Adam E
Reviewed 3 December 2017 via mobile

I have never seen a McDonald's so packed. Not a seat left. We had to get our food to go. They forgot one of our sandwiches and the boy ran out to give it to us before we noticed. Kudos. The two cashiers were not...More

Thank Angela R
Reviewed 1 December 2017 via mobile

Seriously awful McDonalds. Disgusting, dirty, yucky. Tables, floor, bathrooms, everything in sight made me sick. Absolutely worst part was the strange cashier who had nasty dirty pants on, with the fly unzipped no less. I’m still grossed out three days later.

Thank jonginat
Reviewed 26 November 2017 via mobile

Yes, Thanksgiving is the busiest weekend of the year, but be better prepared for the crowds. Slow service, dirty restaurant, etc... I love McDonald's and it is a good option for fast food - but present yourself better for the crowds so they will come...More

Thank west2926
Nearby HotelsSee all 79 hotels in Gatlinburg
Gatlinburg Inn
996 reviews
.09 km away
The Edgewater Hotel
1,024 reviews
.12 km away
Country Inn & Suites by Radisson, Gatlinburg, TN
656 reviews
.20 km away
Econo Lodge Inn & Suites
598 reviews
.24 km away
Nearby Restaurants
Burg Coffees
170 reviews
.09 km away
Chocolate Monkey
255 reviews
.15 km away
Fannie Farkle's
482 reviews
.17 km away
The Caramel Candy CO
115 reviews
.04 km away
Nearby Attractions
Sugarlands Distilling Company
11,238 reviews
.14 km away
Gatlinburg Space Needle
1,084 reviews
.18 km away
Ripley's Believe It or Not!
1,696 reviews
.14 km away
Gatlinburg First United Methodist Church
19 reviews
.12 km away
Ask a question
Questions & Answers
Sherrie C
11 December 2017|
AnswerShow all 3 answers
Response from Mark B | Reviewed this property |
I refuse to go back to this McDonald's again while in downtown Gatlinburg. If we decide to eat at McDonald's, we will drive a few minutes up Parkway and eat at a cleaner, more acceptable McDonald's.
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 20
Breakfast, Brunch
Restaurant features
Takeout, Seating, Wheelchair Accessible, Free Wifi
Good for
Kids, Child-friendly
Open Hours
7:00 am - 12:00 am
7:00 am - 12:00 am
7:00 am - 12:00 am
7:00 am - 12:00 am
7:00 am - 12:00 am
7:00 am - 12:00 am
7:00 am - 12:00 am
Location and Contact Information
  • Address: 745 Parkway, Gatlinburg, TN 37738-3205
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6413
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Save your favourites!
Keep track of your top restaurant finds.
Save now