We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Ben & Jerry's

Certificate of Excellence
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
11:00 - 21:00
Open now
See all hours
Sun - Thu 11:00 - 21:00
Fri - Sat 11:00 - 23:00
More Info
Add Photo Write a Review

182 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 181: English reviews
Lexington, Kentucky
Level Contributor
41 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

You can not go wrong with Ben and Jerrys for a late night snack. Had butter pecan double scoop. Delicious. Not crowded this time of year. Was a great decision on when to come to Smokies.

Thank Rick C
Kenbridge, Virginia
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 23 April 2017

There is so much food everywhere, I decided to cut back on the breads and go for the ice cream. Delicious afternoon snack and friendly, courteous service. It's a busy place but the service was just fine.

Thank Lisa B
Taylor, Arkansas
Level Contributor
69 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 19 April 2017

This is great place to get some cold refreshment after walking the parkway for hours! Lots of flavors and options to choose from. It's worth the price for something a little special treat!

Thank Buffygray
Mount Horeb, Wisconsin
Level Contributor
67 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 17 April 2017

While the service was lacking, I can't fault the two people working for not wanting to be there on Easter Sunday. The selection of ice cream was great; I got my favorite (Phish Food) and my husband was satisfied with his as well.

Thank JAK5878
Troy, Ohio
Level Contributor
78 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 16 April 2017

Okay I can buy a lot of Ben and Jerry's at my local grocer for 12 bucks. I understand the location thing, and the ice cream is good, but I laughed when the nice kid behind the counter told me the total. Each small cup had ONE scoop in it so seriously 12 bucks for 2 small scoops???? LOL

Thank terri828
Level Contributor
65 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 15 April 2017

Not much area for sitting down, it was raining outside so it would have been nice to have a few more seats, we managed. The ice cream is always a family favorite, and this was great. Good service, behind the counter, very nice. Tables could have been a little cleaner, which is why I took one star off. Overall this... More 

Thank dtruchan13
Jennings, Louisiana
Level Contributor
24 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 9 April 2017 via mobile

Dropped in for a sweet treat and was created with good customer service. Cotton Candy is my all time favorite flavor.

Thank Michelle G
Sanders, Kentucky
Level Contributor
93 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 6 April 2017

When we stopped in, it just happened to be free scoop day. Ben and Jerry's had teamed up with a bear preservation group, and you could get a waffle cone for a small donation. The line wasn't overly long and the employees had an efficient process to keep customers moving. It was running like a well oiled machine. Restaurant was... More 

Thank KY_EMT
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 5 April 2017 via mobile

Great ice cream and friendly service! The prices are a bit high but it was sooo goood. Worth every cent.

Thank Jason C
Level Contributor
282 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 168 helpful votes
Reviewed 25 March 2017

If your walking the strip in Gatlinburg and need have a sweet tooth then I recommend stopping at Ben and Jerrys and getting a scoop of ice cream. The prices are a little high but worth it.

Thank GoldRushJunkie

Travellers who viewed Ben & Jerry's also viewed

Gatlinburg, Sevier County
Gatlinburg, Sevier County

Been to Ben & Jerry's? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.

Questions & Answers

Questions? Get answers from Ben & Jerry's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?