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Ben & Jerry's

638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
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  • Excellent47%
  • Very good30%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“ice cream” (121 reviews)
“waffle cone” (19 reviews)
“banana split” (3 reviews)
Open Now
11:00 am - 10:00 pm Hours
638 Parkway, Gatlinburg, TN 37738-3204
All Details
Write a ReviewReviews (216)
Traveller rating
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Time of year

1 - 10 of 215 reviews

Reviewed 4 days ago

It was a hot day, and we were walking through Gatlinburg. The ice cream beckoned me, and I ordered a waffle cone with Cherry Garcia ice cream. My son ordered a cup of double caramel chunk ice cream. Both were so good!

Thank gloriajohnson31
Reviewed 3 weeks ago

Fast service! The ice cream is pricey but delicious. The staff is friendly and helpful when you can’t make a decision.

Thank Mawoos
Reviewed 6 April 2018 via mobile

Ok. It's Ben and Jerry's..its good icecream, there no doubt about it. Also, it's pricey, but it's Ben and Jerry's...if you don't want to pay for good quality icecream, don't go in there..but what I look for is the little things..service with a smile and...More

Thank Can_Ann00
Reviewed 6 April 2018

Typical of what you'd expect at Ben and Jerry's. they have cups of varying sizes, sugar cones, waffle cones, cake cones, etc. They even offer a few toppings.

Thank Mannie_Bothans
Reviewed 5 April 2018

Stopped in with the family yesterday and this location lives up to the Ben & Jerry’s brand standard. Ice cream delicious as always. We were here during spring break and when we got in line the line was back to the front door. Staff worked...More

Thank Darren T
Reviewed 5 April 2018 via mobile

The lady working was so sweet and friendly. I would definitely go back. She was willing to do whatever to meet the customer needs.

Thank Jordan M
Reviewed 22 March 2018

Crowded inside, but plenty of benches to sit at outside. Ice cream was very pricey, (especially if you wanted to buy a pint to go) but we did enjoy it.

Thank Stephanie M
Reviewed 6 March 2018

Who can ever say no to ice cream? Surelly not my household. A bit pricey, but well worth the unusual flavors that you can't find in PA.

Thank jennifera399
Reviewed 24 February 2018 via mobile

Very friendly staff. I would give a 5 rating, but I was disappointed that they didn't have more flavors to choose from.

Thank Daniel M
Reviewed 15 February 2018 via mobile

Not only is the ice cream really good but their a lot of options. Nice to see so many friendly faces eager to help ya.

Thank TheBlairs_10
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 am - 7:00 pm
12:00 pm - 7:00 pm
12:00 pm - 7:00 pm
12:00 pm - 7:00 pm
12:00 pm - 7:00 pm
12:00 pm - 10:00 pm
11:00 am - 10:00 pm
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
  • E-mail
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.
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