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Sonny’s BBQ

5097 University Blvd W, Jacksonville, FL 32216-5937
+1 904-737-3383
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Overview
  • Excellent37%
  • Very good20%
  • Average18%
  • Poor10%
  • Terrible15%
4 days ago
“Great food but AWFUL customer service”
24 Jan 2017
“Good Barbeque”
Closes in 27 min
11:00 - 22:00All hours
CUISINES
American, Barbecue
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
5097 University Blvd W, Jacksonville, FL 32216-5937
All Details
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Reviews (59)
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1 - 10 of 58 reviews

Reviewed 4 days ago

We enjoyed their very nice salad bar for lunch but the music was PAINFULLY loud. Asked the manager to please turn the volume down. She said she could only turn it off or on. I asked her to then turn it off and she refused....More

Thank EarlFlorida2
SonnysBBQ, Public Relations Manager at Sonny’s BBQ, responded to this reviewResponded 2 days ago

We appreciate you takin' the time to reach out, EarlFlorida2. Please allow us to help. Email us at Social@SonnysBBQ.com with the details about your experience, including the location, along with your phone number. We appreciate your feedback, and hope you’ll give us another chance!

Reviewed 15 July 2017 via mobile

The service was not good at all and neither was the food and it was expensive. Why would I ever go back?More

Thank Lwill555
SonnysBBQ, Public Relations Manager at Sonny’s BBQ, responded to this reviewResponded 18 July 2017

We're sorry to hear that your recent visit was not up to expectations, Lwill555. Please allow us to help. Email us at Social@SonnysBBQ.com with the details about your experience, including the location, along with your phone number. We appreciate your feedback, and hope you’ll give...More

Reviewed 25 May 2017

We went for a special of all you can eat ribs and you couldn't even eat ONE RIB it was so bad!!The ribs were cold as ice and they was No meat on the bone only fat. The sides we ate were cold!! They USE...More

Thank mvergara2017
SonnysBBQ, Public Relations Manager at Sonny’s BBQ, responded to this reviewResponded 27 May 2017

We’re very sorry to hear you were disappointed with your recent visit, mvergara2017. We’d like to try to help—please email Social@SonnysBBQ.com with the details of your experience, including the location, and your phone number. Your feedback is important to us.

Reviewed 14 March 2017

Clean, friendly and very efficient staff. Food was excellent. We stopped by for lunch, and restaurant was about 3/4 full. Families, couples, local workers. Pleasant atmosphere.

Thank Elaine S
SonnysBBQ, Digital Manager at Sonny’s BBQ, responded to this reviewResponded 16 March 2017

Thanks for takin' the time to leave your feedback, Elaine S. We're glad to hear you enjoyed and look forward to seein' you again real soon!

Reviewed 15 February 2017 via mobile

Our ribs we dry as though they had been cooked hours before. The French fries were cold and greasy and the price is high for what you get. I used to love Sonny's but the past few I have eaten at have been lousy.

1  Thank NCGAMECOCK1
SonnysBBQ, Digital Manager at Sonny’s BBQ, responded to this reviewResponded 16 February 2017

Thank you for bringin’ this to our attention, NCGAMECOCK1. Please email social@SonnysBBQ.com with the details of your experience, along with your phone number and the location you were at. We would greatly appreciate your feedback.

Reviewed 25 January 2017 via mobile

Use to be a favorite. However, lately it seems it's hit or miss. Some days the ribs are wonderful, tender. Other days hard and dry, seems leftover from lunch or previous day.

Thank Tina S
SonnysBBQ, Digital Manager at Sonny’s BBQ, responded to this reviewResponded 6 February 2017

Thank you for your review, Tina S. We appreciate you takin' the time to leave your review and will be sure to pass this along to our team. Thanks for your feedback and we hope to see you again soon!

Reviewed 3 January 2017 via mobile

We are on our way home from a trip and stopped here for dinner. I am really disappointed in everything. First of all I walked in the bathroom and there was a drug test on the floor someone must have dropped. The waitress took several...More

Thank Angie G
SonnysBBQ, Digital Manager at Sonny’s BBQ, responded to this reviewResponded 5 January 2017

We appreciate you bringin' your experience to our attention, Angie. Can you please send these details, the location, and your phone number to Social@SonnysBBQ.com so we can make things right?

Reviewed 15 November 2016

Not sure why, but this is the best Sonneys in Jacksonville. We have one within a mile of our home, but prefer this one. Ribs are always so tender.

Thank Tina S
Reviewed 1 July 2016

I don't rave about Sonny's in general, but it's decent BBQ, and the sides are good southern comfort food. This location seemed to be below average quality, however. The appetizer was smaller and not cooked as well, and the baked sweet potato tasted ok but...More

Thank Clint C
SonnysBBQ, Digital Manager at Sonny’s BBQ, responded to this reviewResponded 5 July 2016

We're sorry to hear this, Clint C. Please email the details of your visit, location you visited, and your contact information to Social@SonnysBBQ.com so we can help. We appreciate your feedback and we'd like to make things better.

Reviewed 27 May 2016

Great place to eat. The food is really good, service is nice and the food arrives hot and fast. I will be back when I'm in the area.

Thank JWF1234
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 10 - USD 20
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
Sunday
11:00 - 21:30
Monday
11:00 - 21:30
Tuesday
11:00 - 21:30
Wednesday
11:00 - 21:30
Thursday
11:00 - 21:30
Friday
11:00 - 22:00
Saturday
11:00 - 22:00
Location and Contact Information
  • Address: 5097 University Blvd W, Jacksonville, FL 32216-5937
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-737-3383
  • E-mail
Description
In 1968, we were just a local BBQ joint in Gainesville, Florida. Today, we're still a local BBQ joint. We just happen to be in a few more locations. But we still do things the same way Floyd "Sonny" Tillman and his wife, Lucille, did back then. We still slow-smoke over oak for up to 12 hours at a time. We still serve generous portions. And we still believe people should be able to go out to eat and feel right at home.
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