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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere
About
Born and raised in Thailand, owner and Executive Chef Amornrat Aksornnan brought with her Thai traditional family recipes when she first moved to New York City. Her love of cooking become her career aspiration. She followed her passion by enrolling in the Culinary Program at The Art Institute where she learned and mastered her skills in a variety of cuisines. After graduating, she began training in New York City and landed her first job at The Mercer Kitchen. At Chai Thai Home Kitchen, Amornrat only believes in using authentic Thai ingredients and fresh products from farmers markets to prepare her dishes. Through her experience and innovation, she creates Thai homestyle cooking meals with an
PRICE RANGE
USD 10 - USD 20
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Drinks, After-hours
CUISINES
Thai
FEATURES
Free Wifi, Delivery, Takeout, Reservations, Seating, Street Parking, Free off-street parking, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (342)
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247 results
Traveller rating
114
87
26
11
9
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
114
87
26
11
9
Show reviews that mention
All reviews small place new york prices are very reasonable hit the spot spicy midtown entrees
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Reviewed 1 week ago

I had not been here since 2015, during a trip to NYC. So happy I happened upon the place again! Always delicious food. Fast, courteous service. So good, we were here twice during this trip.

Date of visit: October 2021
Helpful?
Reviewed 4 September 2021 via mobile

Great quality standard Thai fare, will keep coming back and back, everything on the menu is great, work your way through it

Date of visit: September 2021
Helpful?
Reviewed 11 August 2021 via mobile

I enjoyed the fried eggplant and rice plate at the Chai Thai restaurant. Service was good and I was able to sit outside. The eggplant was not too spicy.

Date of visit: August 2021
Helpful?1  
Reviewed 22 June 2021

Nice looking place in the neighbourhood. We stopped by for a quick bite. From the reviews it seems clear that either the pandemic crushed this place or the reviewers pre-pandemic are the most appreciative in the world. In the event, we showed up and the...first 5 mins should have warned me that no good was going to come of this experiment. To start things off, the "I'm really angry I work here" waitress picked an argument and refused to seat us before our son who was right at the door joined us to let her know we were all present. After a few sarcastic comments, a table outside was offered. The food itself was forgettable. Since it was our first visit, we stuck to the staples. To little avail. Tom Yum Koong was sweet. Papaya salad was mushy with a watery dressing diluting what flavour it might have had. Rest of the food was equally unappealing. The confrontation with the waitress continued. First with her failing to bring any condiments (direly needed) despite several requests. Then with her "anything else?" laced with impatience at us having requested more rice. Stay away.More

Date of visit: May 2021
Helpful?1  
Chai T, Marketing at Chai Thai Kitchen, responded to this reviewResponded 15 July 2021

Azad M, Thank you for reviewing our restaurant and letting us know about your experience. I apologize that you did not enjoy your meal. We take our customer review seriously. Our goal is to always do what we can to satisfy our customers. We will...More

Reviewed 10 March 2020 via mobile

Amazing good food, extreme good quality of everything and also fantastic attentive and kind personal! Prices extremely reasonable and great decoration

Date of visit: March 2020
Helpful?2  
Reviewed 7 March 2020 via mobile

First time eating Thai food and the experience was excellent. Very good service and their drink list is outstanding, not big but everything was delicious. Food was superb. It is a small place but very comfy.

Date of visit: March 2020
Helpful?1  
Reviewed 3 February 2020

Delicious Thai food, very well seasoned and spicy, nothing too much. Discreet and efficient service. The prices are very reasonable for a restaurant in the center of New York. Not to be missed for lovers of Thai cuisine.

Date of visit: January 2020
Helpful?2  
Reviewed 10 January 2020

Walked past this place when the ladies were out at the the Theatre, and it smelt fantastic. We went back on a Friday night, it was busy but we got a seat upstairs straight away. The surroundings are nice but basic, the food is excellent....The starters were freshly cooked and tasty, I had the Mai Thai Curry for my main meal, a recommended dish, and it was superb, and lots of it. The young lady who served us was short on conversation, but remembered everything we ordered without having to write it down. However, she did burst into conversation when she told one of our group that we had not left a sufficient tip !! This is common now in New York, where you are given suggested amounts of tip on your receipt, going from 15% - 20%. We certainly didn't short change, however this was not enough in her eyes. The food is not over expensive, but some meals are not priced, so be careful. Still a very enjoyable meal, and I would recommend it highly.More

Date of visit: January 2020
Helpful?1  
Reviewed 11 December 2019 via mobile

On a wet evening this was just perfect. A warm bowl of duck noodle soup hit the spot and was delicious. Staff were super friendly and would definitely return.

Date of visit: December 2019
Helpful?
Reviewed 7 November 2019

I just had one of the worst restaurant customer service experiences ever. I took my department (5 of us total) out to lunch to reward them for a job well done. We each ordered our entrees and two appetizers for the table. Three of the...entrees came out first. That's fine. No big deal. Then one of the two appetizers. But the missing entrees for two of my colleagues did not arrive. After 5 minutes, I alerted the server who apologized and ran off to check on them. 10 minutes passed. 15 minutes. I asked again. Another server said she would check. Several tables around us were getting their food. Generally when there is a mix up in the kitchen, they quickly correct it and get the food out. It took 30 minutes to get the two missing entrees. By that time the two missing entrees arrived, the rest of our food was cold (as we were trying to be polite and not eat in front of them) AND we had to hurry and eat so that we could get back to work. We had to ask twice about the missing appetizer which came even later. When we asked for the bill, I assumed they would have at least comped the two very late entrees. Instead they offered us all complimentary Thai tea. What??! First of all, that's not a reasonable fix for the bad service, and second, we were ready to leave. Why would they offer us Thai tea NOW and not earlier when we were waiting on the food? To add insult to the situation, they pre-charged us 18% tip on our bill. Because it was a happy day for us and I did not want to cause I scene, I paid the bill and we left. We paid for cold food because we had to wait and then practically beg several times for our missing food AND we got charged an 18% tip. Are you kidding me? The servers involved deserved no tip. They should have called over a manager to rectify the situation. This was a terrible experience and these servers did not care or were completely not empowered to make things right. I won't be back.More

Date of visit: November 2019
Helpful?
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Questions & Answers
Ask a question
Kr1st1n1019
10 April 2018|
AnswerShow all 2 answers
Response from charisma2015 | Reviewed this property |
You have to contact the restaurant for that information. Not TripAdvisor.
2
Votes
Judy251
6 December 2015|
AnswerShow all 5 answers
Response from Albert C | Reviewed this property |
No need for a reservation. We walked in and were seated within 5 minutes. Upstairs does have a little more room between the tables. Enjoy!
0
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Frequently Asked Questions about Chai Thai Kitchen

Yes, Chai Thai Kitchen offers takeaway services.

Yes, Chai Thai Kitchen offers delivery services.

Chai Thai Kitchen is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4.5
  • Atmosphere: 4