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The Cheesecake Factory

251 Geary St Fl 8, San Francisco, CA 94102-1803
+1 415-391-4444
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  • Excellent47%
  • Very good35%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“cheesecake” (1,407 reviews)
“cakes” (103 reviews)
“salad” (142 reviews)
Closed Now
All hours
Italian, American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
251 Geary St Fl 8, San Francisco, CA 94102-1803
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Reviews (5,228)
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1 - 10 of 3,217 reviews

Reviewed 2 days ago

Very very loud location. Avoid if you want a quiet dinner. Lots of tourists so very busy but was seated quickly. Good menu choice. Large portions as you would expect but food quality was poor. I had grilled prawns which were cold and chewy. Rubbish...More

Thank RoeFamilyLondon
Reviewed 3 days ago

Decided to go to The Cheesecake Factory for our last dinner in San Francisco. Being a Sunday night we dint think it would be that busy. Wrong. We went to the Cheesecake factory upstairs in Macy's at Union Square. On arrival the place was packed...More

Thank LilithMorgan13
Reviewed 3 days ago via mobile

Had a great lunch here, staff were lovely. So much option on the menu. I had the Mexican tortilla salad, only issue was the chicken was really chewy. Get your cheesecake take awa and have it later if it’s too much with your meal!

Thank alarajoy
Reviewed 3 days ago

Just had to try this place to see if it was all hype - but it deserves every good review it gets. Restaurant is on top floor of Macy's on Union square with dining inside and out. We dined inside and still had good views,...More

Thank Shell T
Reviewed 4 days ago via mobile

We came here and expected a wait (we were told 35mins), but it was a lot shorter and we managed to get a balcony edge seat, which was amazing! I would definitely ask for an outside table for the views! We had cheese fingers, which...More

Thank Theresa J
Reviewed 4 days ago

Always a huge pleasure to go here. You have to go to the top of the building but it's worth it - the view is beautiful! The food is very nice but the cheesecakes are EXCELLENT ! I would die to have this in Europe...More

Thank AliinaP
Reviewed 5 days ago via mobile

Amazing cheesecake and so many to choose from....it's a tough choice! Expect to wait for a table particularly if you want to sit outside. They do take away too!

Thank Jessgreen17
Reviewed 5 days ago

OK, it's not that the customer service is so bad - it's just OK considering this is off-the-chart a popular place, especially for visitors/tourists. The staff has a tough time, like most restaurants dealing with trying to seat crowds with only only so many tables....More

Thank ShotgunJohnny
Reviewed 5 days ago via mobile

We have visited ones in LA,Vegas and Orlando and this one in Macy’s was my least fave due to slightly below average slow service and the fact that it was very warm inside the restaurant.

Thank Beaglesx2
Reviewed 6 days ago via mobile

There is usually a wait but it was worth it. Our food was delicious and our server was super nice and helpful. I highly recommend the fish tacos!! The cheesecakes did not disappoint!! I opted for the pumpkin because of the time of year and...More

Thank larkoui
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
Nearby Restaurants
The Cheesecake Factory
436 reviews
.03 km away
Burger Bar
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.06 km away
Eno Wine Bar
282 reviews
.11 km away
Nearby Attractions
Union Square
1,759 reviews
.05 km away
Union Street
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.03 km away
31 reviews
.09 km away
Saks Fifth Avenue
37 reviews
.15 km away
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Questions & Answers
1 September 2017|
AnswerShow all 3 answers
Response from cavalier031 | Reviewed this property |
Yes. I understand that they do provide gluten free cakes and meals.
1 September 2017|
AnswerShow all 9 answers
Response from Claire F | Reviewed this property |
Yes. Probably the most extensive and inclusive menu I've seen for a while
12 November 2016|
AnswerShow all 11 answers
Response from AdrianaFillaster | Reviewed this property |
You can call in advance but I don't think they take reservations. The best time to go is around 6 pm after that it gets really crowded. Enjoy!!!!
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 21 - USD 30
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
View, Bar Scene, Child-friendly, Local cuisine, Special Occasion Dining, Kids, Groups
Open Hours
10:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 12:30 am
11:00 am - 12:30 am
Location and Contact Information
  • Address: 251 Geary St Fl 8, San Francisco, CA 94102-1803
  • Location: United States  >  California (CA)  >  San Francisco>  > Union Square
  • Neighbourhood: Union Square
  • Phone Number: +1 415-391-4444
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