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Texas Steakhouse & Saloon

103 Alex Ln, Charleston, WV 25304-2971
+1 304-925-7258
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Overview
  • Excellent14%
  • Very good21%
  • Average30%
  • Poor17%
  • Terrible18%
Travellers talk about
“sirloin steak” (2 reviews)
“soft butter” (3 reviews)
Open Now
11:00 am - 10:00 pmAll hours
CUISINES
American, Steakhouse, Bar, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
103 Alex Ln, Charleston, WV 25304-2971
All Details
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Reviews (92)
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1 - 10 of 92 reviews

Reviewed 2 weeks ago

My wife did not like her steak. My filet was excellent. The steaks were cooked the way we wanted, the mushrooms were good and the salad fresh. Our server did a very nice job and our food was out very quickly.More

Thank Steve P
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 1 week ago

Thank you for your review. We are so pleased you enjoyed your meal but I am disappointed that your wife did not like her steak. Please ask for a manager next time you dine with us so we can make sure she is happy with...More

Reviewed 3 weeks ago

Food didn't seen fresh and was probably frozen, The Margarita was on sale, probably because the didn't seem to be any Tequila in it. Steak was OKMore

Thank Planefun601
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 2 weeks ago

Thank you for your review. I apologize for your average experience. We strive to exceed your expectations with each and every visit and we obviously fell short of that. We appreciate your feedback as it is very important to us. We will use your comments...More

Reviewed 4 weeks ago

Overnight stop in Charleston,WV and looked for a quick dinner. Hotel was just across the street so we stopped in. Seated immediately and our server "Sam" was right there. I had the ribeye and my wife had the sampler platter. All were served hot and...More

Thank Mario A
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 4 weeks ago

Thank you for your kind review. We are so pleased you enjoyed your meal. We hope to see you again soon. Christine

Reviewed 4 weeks ago

Gave this place too many chances. Shouldn't have went back after the first time. Last time my hamburger was burned badly. Would have said nothing, but the manager came over to ask how everything was. She said they had a new cook and that they...More

Thank blackriverwoman
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 4 weeks ago

Thank you for your review. I apologize for your poor experience. We strive to exceed your expectations with each and every visit and we obviously fell short of that. We appreciate your feedback as it is very important to us. We will use your comments...More

Reviewed 27 August 2017

Visited this restaurant after checking into a nearby hotel. what a pleasant surprise interestingly enough after seeing several not so great reviews from weeks past something must have changed but we noticed a pleasant Texas western themed decor and open atmosphere. the staff were very...More

Thank shrewdgrud
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 31 August 2017

Thank you for your kind review. We are so pleased you enjoyed your meal. We hope to see you again soon. Christine

Reviewed 10 August 2017 via mobile

Our steak was good. We had been on the road eating poorly for 4 days, so as a side I ordered a seasonal fruit cup. I asked what was in it & the waitress said fresh strawberries & pineapple. What came out was canned Mandarin...More

Thank Snobird2011
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 31 August 2017

Thank you for your review. I apologize for your experience. We strive to exceed your expectations with each and every visit and we obviously fell short of that. We appreciate your feedback as it is very important to us. We will use your comments as...More

Reviewed 29 July 2017 via mobile

I rarely give average reviews but my family and I had a very average meal here. I had the Marshall Dillon steak which was cooked well but over marinated to the point it was like Teriyaki glazed. My wife's steak was cooked ok but just...More

Thank Bill D
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 31 July 2017

Thank you for your review. I apologize for your average experience. We strive to exceed your expectations with each and every visit and we obviously fell short of that. We appreciate your feedback as it is very important to us. We will use your comments...More

Reviewed 25 July 2017 via mobile

Visited This establishment and had an absolute horrible meal. The bread was rock hard and cold. The salad was wilted. I ordered the crab cakes and they came out blackened and looked like residue from the grill. My baked potato was supposed to be loaded......More

1  Thank Allen C
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 26 July 2017

Thank you for your review. I apologize for your poor experience. We strive to exceed your expectations with each and every visit and we obviously fell short of that. We appreciate your feedback as it is very important to us. We will use your comments...More

Reviewed 13 July 2017

Bud light was cold. Took a while to get served on a friday night (8). Seemed to be plenty of managers walking around...not enough servers? Steaks were good. would not recommend the cheese queso dip.More

Thank Joe F
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 14 July 2017

Hi. Thank you for your review. Your feedback is vital to our success. I have forwarded your comments to the supervisor of that location so they can use them as a training tool. We appreciate your time and hope you will give us another try....More

Reviewed 5 July 2017 via mobile

Stopped in this town for the night. Decided to try here for dinner. It was 8:00pm on Saturday night not many cars in parking lot. Went in was seated and ordered dinner. Steak wife had was well down asked for medium did send back and...More

Thank DRLaskeyTrips
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 14 July 2017

Hi. Thank you for your review. Your feedback is vital to our success. We strive to exceed your expectations and we obviously fell short of that. I have forwarded your comments to the supervisor of that location so they can use them as a training...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 5 - USD 20
Cuisine
American, Steakhouse, Bar, Pub
Meals
Lunch, Drinks, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Accepts Credit Cards
Good for
Kids, Child-friendly
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 103 Alex Ln, Charleston, WV 25304-2971
  • Location: United States  >  West Virginia (WV)  >  Charleston
  • Phone Number: +1 304-925-7258
Description
Texas Steakhouse & Saloon is a casual dining Steakhouse. Our menu is full of appetizing items with an emphasis on steaks. We also have award winning ribs, fresh seafood & chicken, as well as a variety of garden fresh salads, appetizers & homemade desserts. We pride ourselves in serving a great meal with value & variety in a family friendly environment. Dine In - Take Out - Catering
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