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About
One of the beauties of Mexico is its geographic location, with coasts on the Pacific Ocean, the Caribbean Sea, and the Gulf of Mexico, which is connected to the Atlantic Ocean via the Florida Straits. From these waters comes a bounty of edible sea life, which is celebrated at Caracol, the award-winning restaurant of culinary team of Chef Hugo Ortega and Restaurateur Tracy Vaught. Caracol meaning “snail” in Spanish, was chosen as the restaurant’s name because of Chef Hugo’s fond memories of making ceviche de caracol (conch ceviche) in his brother Jose Luis’ kitchen at a resort in Playa del Carmen (see Hugo’s personal essay below). Our menu is a culinary tour along the Mexican coasts, which are
PRICE RANGE
USD 23 - USD 40
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Drinks, Lunch, Dinner, Brunch, After-hours
CUISINES
Mexican, Latin, Seafood
FEATURES
Takeout, Parking Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Gift Cards Available, Reservations, Outdoor Seating, Private Dining, Seating, Validated Parking, Valet Parking, Highchairs Available, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Accepts Credit Cards, Table Service, Street Parking, Live Music, Non-smoking restaurants
Reviews (637)
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585 results
Traveller rating
357
158
56
9
5
Traveller type
Time of year
LanguageEnglish
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Traveller rating
357
158
56
9
5
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All reviews brunch ceviche oysters taquitos calamar mole flan duck chilli mexican cuisine appetizers langosta
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Reviewed 5 September 2021

I absolutely LOVE Caracol! Is one of those places that you always want to come back! and the food is always good, awesome taste, great quality! The staff is INCREDIBLE!!! all very nice and fun and professional!!! They also have a beautiful Patio, its very...pretty inside! They have brunch on the weekends too ... they have it all Please please please get the Caracol Rita!!!! Is the best margarita you've had!!!! Taquitos tornadoes are one of my fav appetizer and of course the Lobster for dinner for the winner!!!More

Date of visit: September 2021
Helpful?
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 18 September 2021

We really appreciate your kind words and support. Thank you for joining us!

Reviewed 3 September 2021

Perfection in the fine dining experience was achieved last night! Daniella, our server, helped curate that perfection. The ribeye was one of the best I have had and the halibut was just cooked to perfection. Of course the margaritas are always amazing and presented and...poured with flourish.More

Date of visit: September 2021
Helpful?
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 18 September 2021

That is really great to hear. Thank you for joining us!

Reviewed 9 August 2021 via mobile

This restaurant is always good. My husband and I always bring our friends and it’s wonderful. Fresh beautiful ceviches , roasted oysters , and inventive cocktails. The fresh roasted fish is delicious BUT omg. The duck. Crispy duck leg was absolutely perfect. One of my...favorite Houston restaurants.More

Date of visit: August 2021
Helpful?
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 9 August 2021

We really appreciate your kind words and support. Thank you for joining us Marjorie!

Reviewed 20 June 2021 via mobile

We planned to meet for drinks to celebrate my daughters birthday, having been there many time (all 8 of us but not together) it seemed like the best place to have happy hour. When we arrived at 4 pm (opening) it was 100 deg F....We were told we would be seated outside, no fans! None of us wanted to complain as we had all travelled there from different sides of town and didn’t want to spoil the birthday happy hour. We asked at least to be put in the shade and move two tables together, at least three of us individually asked several waiters/manager if it was possible just to be inside for some drinks as we were only there for happy hour snd the inside looked empty, they had just opened. We were told they were fully booked. We asked from what time and were told 5 so we were still not allowed an hour of A/C while it was unoccupied. If it was not a birthday we would have all left. We were served drinks and had a few appetizers, and we informed our waitress that the birthday girl was vegan and also she could not eat avocado. Anyway we had our celebration, birthday girl ordered the vegetable dish which unfortunately came covered in avocado. All the wine we ordered, rose and white were nearly room temperature and remember outside was 100 degrees! They offered us ice to cool the wine. Only after we left after paying a hefty bill which they added 20 percent tip as we were 8 people, we realized we were never offered the happy hour menu, no discount, no bar bites! Somehow we overlooked that! The inside table we envied during our stay lay empty until 10 mins before our departure. This is a restaurant that all 8 of us have frequented and recommended ! Sorry Caracol you really let us down! We left very sweaty and unhappy at the cost a some drinks and a few snacks! We actually feel we were ripped off! Is that why you didn’t let us inside so we couldn’t have happy hour at 4?? What’s the deal! Would love an explanation!!!More

Date of visit: June 2021
Helpful?4  
Reviewed 1 June 2021 via mobile

The food and service are great and the place is simply beautiful. Great outdoor area as well. Highly recommend trying it.

Date of visit: May 2021
Helpful?1  
1_HRG, Owner at Caracol, responded to this reviewResponded 7 July 2021

That is really great to hear. Thank you for joining us!

Reviewed 11 May 2021

We did have Mother's Day brunch yesterday, however, our experience did not meet our expectations in prior visits. We were seated outside in an area exposed to sun. We asked to be placed in a shaded area, staff did not accommodate this immediately but finally...had an open table. The staff were reluctant at first. This reaction was disappointing. In addition, the portion size was small. We asked for the regular menu and we were old no- please have the regular menu if we decide not to select the mother day menu list. Overall, it felt disappointing and too expensive for the food. My wife and family felt let down from the excellent experience we come to expect at Caracol as in the past.More

Date of visit: May 2021
Helpful?2  
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 27 May 2021

Mother’s Day was a challenging day for us. The continuing staffing issue that all restaurants are having right now made such an important day particularly difficult. The staff did their best but in some cases we came up short. I am so very sorry. I...More

Reviewed 10 May 2021

While the food was wonderful, the overall experience for Mother's Day brunch was really lacking. Mother's Day menu was $52 per person, including an appetizer, entree and dessert. While I would have preferred the regular brunch menu and regular prices, I get it. My son...made a reservation three weeks in advance for the patio, but the only table available was one without an umbrella and in the direct sun. Even that, I get. What I don't get was the service. Mother's Day was treated as an in and out production. Get 'em seated, fed, and out in 1 hour. Really? You ordered all three courses at once, and then they brought our entrees while we still had our appetizer plates in front of us, and our desserts when we still had our entree plates in front of us. No asking if we'd like another drink, etc. They also ushered patio guests in and out through the restaurant -- had I been sitting at one of the interior tables in the pathway, I would have been irritated at best. When you're spending $200+ at a fine dining establishment, you're wanting an experience, not just getting your stomach full and out. Caracol, I have dined with you once before and this is NOT what was expected.More

Date of visit: May 2021
Helpful?
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 3 August 2021

Mother’s Day was a challenging day for us. The continuing staffing issue that all restaurants are having right now made such an important day particularly difficult. The staff did their best but in some cases we came up short. I am so very sorry.

Reviewed 13 October 2020

My wife and I celebrated our 11th anniversary with dinner here on Saturday evening 10/10/2020. We arrived around 4:45pm for a 5:00pm. We were greeted, immediately told "Happy Anniversary" and were shortly escorted to our table and given an anniversary card from the chef. At...that time, the restaurant didn't have many inside, but by the time we left an hour and a half later, it was packed. We had the following dishes: Appetizers - Tostadas De Atun Crudo (raw tuna tostadas) Camarones Rostizados (fire roasted Gulf shrimp) Entrees - Langosta Puerto Nuevo (fire roasted lobster tacos) for me Taquito De Langosta (Lobster Taquito) for my wife Calamar Y Pulpo Ahumado (calamari & octopus) also for my wife Side - Papas Martajadas (smashed cripsy potatoes) Dessert - Pastel de Chocolate Criollo (chocolate criollo mousse with praline ice cream). We were also given a complimentary dessert which was some type of banana cake (which I didn't try, I don't like bananas) with vanilla ice cream which was obviously made with Mexican vanilla. All of the food was spot on in both taste and presentation. The waiter was helpful and knowledgeable, as well as attentive. The restaurant was beautifully decorated and we loved the art work which adorned the walls. Overall this was a first class experience. We highly recommend this place. It is not inexpensive, but well worth the price.More

Date of visit: October 2020
Helpful?3  
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 13 February 2021

Lynn, thank you for taking the time to leave this review. We're glad you enjoyed our services!

Reviewed 16 March 2020 via mobile

Interesting experiences to have a pretty good mexican dinner in Houston, the drinks were good, so was the food, of course it was more directed to americans but I still enjoyed ir.

Date of visit: February 2020
Helpful?2  
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 13 February 2021

Thank you for joining us Diego!

Reviewed 16 March 2020 via mobile

I have been here twice now, and will definitely be going again. The oyster appetizer was great. The guacamole was good, but there was not enough chips. I was absolutely floored by how good the octopus molé was. We really liked the scallops, cooked to...perfection not rubbery at all. We also had the special, which was a fish of the day, and was also very good. Drinks were good, service was great, ambience and environment were upscale and romantic.More

Date of visit: February 2020
Helpful?3  
1_HRG, Guest Relations Manager at Caracol, responded to this reviewResponded 13 February 2021

That is really great to hear. Thank you for joining us!

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Questions & Answers
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Suzanne S
11 November 2018|
AnswerShow all 5 answers
Response from 1_HRG | Property representative |
Caracol has several private dining areas in which to host events of all sizes and descriptions and is an excellent location to hold your business meetings and luncheons to birthday celebrations, anniversaries, wedding... More
1
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cambry621
26 March 2017|
AnswerShow all 14 answers
Response from nathalier581 | Reviewed this property |
Casual to cocktail. Anything goes. I would say dressy jeans and heels for women and you'll feel comfortable. Same for men without the heels:)
2
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Frequently Asked Questions about Caracol

Yes, Caracol offers takeaway services.

Caracol is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4