After over a decade of eating at Brennan's one to three times a year, the service has drastically declined. You used to get attentive waiters, spotless table linens and great food. It was worth the price to go for special occasions.
This last time we...went the food was cold, we had our drink orders taken THREE times before we got them, water was refilled one time and it was so long between the finish of our deserts (the bananas foster which was started by one waiter, then traded out to another waiter as presumably the first had more important things to attend to than us), that we actually went wandering the halls to track down a random server to get us someone to get us the bill!
We've loved Brennan's and has been our tradition for years. I wrote to the manager, Carl, and never received a response. So I wrote later via the webpage, and I know the email went through as I got a response to reserve again. I expressed my disappointment at even the lack of an insincere, "thank you for your email," and never heard back. My friend is a restaurant manager himself and says the least the manager can do is respond (after three tries!).
Brennan's is now threadbare, inattentive waiters, spotted linens and not worth the price you pay for what used to be a great dinner.More