Before starting this review, I had a close look at previous Reviewers work.
I have been a long term trip advisor with about 140,000 readers last time I checked but I have never seen such a long and very contrasting range of reviews.
Our lunchtime...dining experience is now, almost a month ago now .
I ordered at the counter for our two orders, paid and we waited until my wife got her meal in a reasonable time but with sweet potato chips which she had not ordered- but let that error be.
Meanwhile while she was eating her lunch I waited and waited for mine.
I observed what was happening with the staff , i.e. a lot of chat and laughter.
So far, great and no problem, just that my meal had not arrived.
Eventually a staff member noticed that while 1 meal had arrived and almost finished, No meal for me yet.
She checked ,no explanation was given as to what had happened and I still had not started my meal.
Note, this was not a restaurant appearing to be struggling to stay afloat in Covid times rather a busy and thriving place where it appeared to be very casually run, little understanding of how to respond to customer complaints and with all the joking and fun going on, perhaps a sign of inattention to the reason to being in business and surviving " The Customers " being overlooked.
Check the reviews of recent times and their ratings and comments and see if I am wrong.
Some time later,my meal arrived less my order of sweet potato chips, no apology or explanations.
At the completion of my meal, a staff member checked to ask how our meal had been.
Explained to her what our experience had been, received a genuine apology and she moved on.
A great chance was missed to right matters.
While I had been waiting so long watching my wife enjoy her meal, we felt that the least the restaurant should have done was to wave charges of my meal or offer two complimentary coffee as a form apology.More