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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Australian, Cafe
Special Diets
Gluten Free Options
Meals
Breakfast, Lunch, Brunch
View all details
meals, features
Reviews (115)
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Reviewed 25 August 2023 via mobile

This is the first time EVER that I have visited a bakery without a board that lists the descriptions and prices of all their products. I was visiting with friends who had small budgets - and it would have been VERY helpful to have this...vital information displayed. The staff are DESPERATELY in need of professional development regarding CUSTOMER SERVICE. At best, the staff were VERY SLOW and treated customers with disinterest. The ONE STAR was for the coffee, which was OK. Paying EIGHT DOLLARS for a small salad roll with avocado was RIDICULOUSLY overpriced! Bertallis will REALLY NEED to lift their game to gain the respect and confidence of customers. My advice is to avoid this business. If anyone has a thought to open a bakery in Mansfield, GO FOR IT. You would have a captive market.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Bertalli, Owner at Bertallis Mansfield Bakery, responded to this reviewResponded 30 August 2023

Thank You for the time to tell us how to run our business. After over 40 years running this family owned bakery we are happy to report we are still a successful and happy business. We have at the moment an incredible staff group who...More

Reviewed 21 November 2022 via mobile

Purchased a pie for lunch and it was quite appalling. Staff were lovely but I am unimpressed with the smell and quality of the pie. Sad because I was starving. I’ve never smelt anything like it and I hope I never do again.More

Date of visit: November 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John B, Owner at Bertallis Mansfield Bakery, responded to this reviewResponded 17 December 2022

Thank You for your review, I am sorry that you didnt like the pie, may I ask what type it was. Given the quantity of pies we sell on a daily basis I am assuming some people like them. More than happy to talk to...More

Reviewed 17 October 2022 via mobile

If you are after a sandwich or roll of your choice don't bother. They only make them in the morning and wrap them up for later sale. Mind you the ingredients are still sitting in the trays. Do they leave them there untill tomorrow? Also...everything seamed to have ham of chicken so if you don't want meat you are out of luck. Same thing if they add any other ingredients you don't want. This is only a new thing and wonder who dumb idea it was.More

Date of visit: October 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John B, Owner at Bertallis Mansfield Bakery, responded to this reviewResponded 9 November 2022

Thank You for your review. I would like to clarify the sandwich bar situation which you seem to be upset about. Unfortunately we have been very understaffed through out this whole year after Covid and very busy due to people moving around again. We had...More

Reviewed 25 February 2022 via mobile

The bakery has a great range of patries, sandwiches, rolls etc but the dine in experience is below standard. The tables are in average condition, sticky to touch and during our 20 minute stay, no staff cleaning occurred. Customer service was adequate and prompt. The...internal customer dining and counter areas require a decor upgrade and better direction/queuing for the array of counters. Making a few improvements would also benefit the busy snow season. An iced coffee served in a milkshake container with cream instead of the requested ice-cream did not add to the experience. Overall, we wouldn't rush back to this bakery. Rating 3/5 😬More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2021

They must have a new pastrycook. The Pies are now so much better and the staff are really switched on. I eat here again. I will try the cakes next time

Date of visit: April 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2021

Their plain Sausage roll was one of the best I’ve tasted, Both moist on the inside and pastry fresh and crispy on the outside. No sauce needed on this bad boy. The meat inside was so flavoursome! Like homemade. Also tried the Thai chicken pie....10/10! Authentic curry flavour, nice big chunks of chicken. Superb. Will definitely be back.More

Date of visit: April 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2021

Very nice bakery with a great range of fresh pies and cakes. Went here twice during our stay in Mansfield. A busy little place though the service was quick.

Date of visit: January 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2020 via mobile

On a road trip, stopped at this cafe / bakery, my 84yo mum gor herself settled at an indoor table after looking forward to something to eat. I went to the counter, ordered mugs of coffees. "Oh, we've got large paper cups, is that OK?"...No problem, that's fine! I ordered 2 pies, they started putting them in paper bags. I reminded them we were dining in. "Oh, we only have paper bags". "My mum needs a knife and fork and a plate to eat". When all other cafes around them were using crockery and cutley, this smacked of laziness, so as not to have to do any cleaning. Had to get mum to unsettle herself and leave and find elsewhere to eat. Loads of other options. Hey, there food might be brilliant, but I and my mother wouldn't know, so can't tell you about that!More

Date of visit: November 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2020

We called in here for a coffee traveler for our trip to Jamieson, my husband fancied an apple pie with cream for breakfast so we ordered these for our trip. The coffee wasn't bad but not great, although to be fair we haven't had a...good coffee since leaving home. The pastry on the apple pie was very thick but we did appreciate the person her served us taking the time to find cream when it was requested. Their pies, pasties and sausage rolls looked excellent and we will probably pick some up before leaving. Prices were good, service friendly and the store was very clean.More

Date of visit: October 2020
Helpful?
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Reviewed 25 September 2020

We don’t get much variety in Mansfield and this bakery has not changed a poofteenth since 1985 when it appears that the bakery last had any paint or maintenance. Very depressing selection of tired bakery items on display which look like they may have been...actually made in 1985. Good selection of pies which are quite nice although the coffee here is legendary due to the fact that it tastes like sump oil. Noted they were selling bagels which I love thanks to my time travelling abroad. However when I got them home I discovered that the bagels were just round white bread rolls with a hole in them. I have never laughed so much in my entire life. Worth a visit just to experience a trip back to 1985. P.S. if buying bread just make sure you consume to all that day as bread will be hard and stale 24 hours after purchase.More

Date of visit: September 2020
Helpful?
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Reviewed 20 September 2020 via mobile

Small flat white was very weak and luke warm and pastie was average, mushy filling. The dog wouldn’t even eat it. Very disappointed and won’t go back.

Date of visit: September 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2020 via mobile

Really nice food with nice and friendly staff with great prices we had the plain pie and cheese and bacon pie and a sausage roll my daughter never eats a whole sausage roll and she ate it all not a problem she loved it will...definitely go back next visit to MansfieldMore

Date of visit: July 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2020

We visited during the Covid 19 restrictions, so we couldn't sit down for a meal, but the pies were great. Try the Ned Kelly pie. Very yummy. Service was quick and friendly .

Date of visit: July 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020 via mobile

This bakery may be able to bake bread however they ain't no baristas. Expensive cappuccino was a warm flat white at best. Gave them two chances , won't be back.

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2019

While their pies etc are fine, there are no prices - so unless price is of no concern to you, don't go there. You have to ask the price for each item individually - even sandwiches have no prices, so you have no idea what...you will be paying if you add on some cheese or pickles. Its probably so they catch the skiing and boating crowd and feel they can just charge whatever they feel like and people will pay it as they are on holidays, but as a local, I like to know how much things are without having to ask. Will not be coming back if I can help it.More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BERTALLIS MANSFIELD BAKERY - Updated 2023 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Bertallis Mansfield Bakery

Yes, Bertallis Mansfield Bakery offers takeaway services.

Bertallis Mansfield Bakery is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5