Extremely rude Waiter/Manager! Average Food (at best)! Terrible Cocktails! Wouldn’t recommend and will never return!
Extremely rude Waiter/Manager! Average Food (at best)! Terrible Cocktails! Wouldn’t recommend and will never return!
First time for us and it's worth the trip. A few hiccups to iron out e.g. We had a confirmed reservation for midday, but when we got there the massive gate was locked, so after waiting 10 minutes we phoned them and someone came to...let us in. Stunning aesthetics, very impressed. Extensive menu, however no table service - have to order by QR code or go up to the bar. Wasn't busy so only one waitress and she was lovely, but didn't see her much. The food was outstanding, but the desserts weren't available because they hadn't had time to make them - W.T. ??? Hilarious. What they did do to compensate (and we recommended they do this permanently,) was to bring us a share plate of bitesize slices which were delicious. Do go, it's wonderful - really.More
I do not know of any restaurant that has a security guard at the front door. False advertising should be known as a disco instead. Went there for my 70th birthday with family for a quite evening. No way where we going to get that...with a raucous Hens party going on . Simulated sex for all to see over dinner. Dinner was ordered all at one time but delivered with more than 35 minutes between the first plate on table and the last. Before dinner we asked staff whether we could be relocated to a quieter area and was told by management that I was rude and arrogant. Will never recommend this disco/restaurant to anyone Just poor decision making by management thinking only of financial gain. Just miserable.More
We had booked dinner for 50 people to celebrate my daughter’s 16th Birthday and our party ranged with people aged 5 years to 65 years. We did not book out the space so were aware that there would be other people in the restaurant. When...we arrived for our booking, we were told there would be a hens party on the mezzanine with a drag queen. We shrugged it off as there wasn’t much we could do about it at this point. There was also a couple of other groups dining in the stage area. Within an hour, the music from the mezzanine area was extremely loud and we were not able to comfortably chat with people, but again went with it. When the hens party starting acting out sex positions for the whole downstairs area to see (the railing is made of glass) that is when we said something to staff as it was becoming increasingly uncomfortable. Staff told the owner and the staff went upstairs and moved something in front of the glass railing so a small part of the area could not be seen. The owner, Vanessa, came to see what was wrong and I expressed my disappointment that I was not advised that would be happening when I booked so I could have decided if I wanted to go ahead with the booking or look elsewhere. Vanessa said she didn’t see what the problem was and it was hens party and we all know what happens at hens parties. I agreed and suggested that letting people know that a hens party would be in the same space might be a good idea. It would then be my decision if I went ahead with the booking knowing I had children in my group and this might not be appropriate. She continued to disagree and didn’t understand why I had an issue with what we were seeing upstairs. I had a couple of other family members join the conversation as they were shocked at how unreasonable Vanessa was being. I continued to give the suggestion that in the future she be mindful of which parties were sharing the space and she continued to disagree saying she was just trying to bring people together and it was my fault because I didn’t want to pay to book out the whole space and needed to accept what else was happening in space. When my brother said he was going to go upstairs and ask if they could pause the music so we could sing Happy Birthday, Vanessa said don’t do that and have some respect for that party. I wonder where the respect was for the 50 people in my party. This was all taking place prior to 8pm and we saw one of the other parties dining in the area complain and leave before they had even cut the cake. Someone then decided the other owner could deal with us and he apologised, understood our point of view and proceeded to be very helpful organising our cake to be cut and distributed by staff. However, at the end of the evening when we were paying the bill I noticed it was quite high. I looked at the receipt and there was no total, but staff were saying the total was on their screen. I told them I had paid a $500 deposit and it seemed like that had no been taken off the total, which they continued to tell me it had been. My husband and I added up each item in the receipt and came to an amount $500 less than what they were telling us. The owner then did the same and came to the same amount we did but continued to say there was $500 worth of drinks that were not printing out on the receipt and he didn’t know why. I was not going to pay the amount they were requesting and eventually they got another staff member who had been helping with the party, and she said the $500 deposit had not been taken off. There was no apology or admission they had made a mistake and we were made to feel like it was our fault. I strongly suggest thinking twice about booking a large group celebration with Amazing Grace. This is our second attempt (previously had issues with food being forgotten, being overcharged and Vanessa being rude but I was unaware she was the owner then) and will definitely be our last. Disappointing as it is a lovely venue, food is good and some staff are lovely.More
Very friendly and accommodating service on a not very busy Saturday lunchtime. Really enjoyed the citrus cocktail. We had three different meals all of which were very tasty and great portions. My coffee snob son said his piccolo was excellent. Terrific also to find a...dog friendly restaurant with bowl of water for him. Only glitch was the app for ordering from the table did not work. But no problem to order from the bar. Thanks guys!More
Lovely atmosphere and the food is amazing, only one down side is the children's playground is awful, dirty and not fenced in.
We had a booking for an inside table for 8 people for a birthday celebration at 7 o’clock on a Saturday night and when we arrived, they’d cancelled our booking. Why? Apparently a last minute-booked function which would obviously bring in more $$$ than our...family celebration. So we got bumped. To an outside table in the smoking area with everyone puffing away. Didn’t bother contacting us beforehand to explain. Rude! Don’t bother booking here or going here, the same could happen to you and spoil your night, too. From a business who just chases the quick dollars and has no respect or regard for the long term customer. If this is their ethics in running a business, I imagine the food would be sourced and made in the same manner. Glad we found out. An unbelievable stunt to pull on a Saturday night!More
So - I’m not in a position to criticise the food, generally you need to be able to be seated and have the opportunity to order a dish to be able to criticise. For what it’s worth - if I go by how this place...is run then my educated guess would be ‘like the service, the food is crap’. At what point do you decide - oh screw the patrons bookings, let’s just bump them for this function instead. Oh I know - it’s the point where greed takes over from honouring previously booked dinner arrangements. We specifically booked our tables inside two weeks earlier for the 8 of us. Thank you for almost RUINING our nephews birthday - I say almost because thanks to you we found ourselves at SOUVLAKIGR down the road and enjoyed a sensational meal at what I guess was maybe half the price or less. Photos show the yummy dinner we actually had. Oh, Here’s some information you may or may not be interested in…. noun: reservation 1. • the action of reserving something. 2. • an arrangement whereby something, especially a seat or room, is reserved for a particular person. 3. plural noun: reservations "do you have a reservation?" Like Jerry Seinfeld said “you know how to take the reservation, you just don’t know how to keep it” See ya later! (No, you won’t)More
The food at the Amazing Grace pub is not good. I'm a bit of a foodie and the food here is very slapped together. The truffle mushroom gnocchi sounded great on paper but was so underwhelming I only ate half of it. And it cost...around $26!!!! Seriously? I don't mind paying $26 for quality food but this was a joke. My partner ordered dumplings that were barely even hot along with an $18 bean salad that was pretty horrible. And then, after spending over $55 dollars we decided to buy some hot chips for $10!!!! Seriously, who charges $10 for a bowl of chips with heinz tomato sauce? We were dumb enough to fall for it. Anyway, the staff are lovely, the building itself is really great and the drinks were nice enough. But the chef(s) need a changeover, big time.More
To start, staff were friendly however the saganaki arrived cold and rubbery. Left us underwhelmed to say the least. Thanks ok ....the meat is usually amazing......well to our surprise the brisket was tough and I could not carve through it with the butter knife provided....And to top it off the ribs were dry and chips arrived 20 min later after prompted. Do better. Thanks.More
Meeting with friends on a cold day. The space was nice and appeared to promise so much Seated then We went up to the counter to order our meals which we did and paid for them at that time Only to be told later that...two of the meals were not available and ran out on the weekend. Id have thought that two or three days later they would have restocked and they’d be back on the menu. So we reordered. The others dishes were available. I ordered some squid salad as an alternative which was literally a bag of pre packaged coleslaw emptied into a bowl with dressing and five pieces of squid on top. For that i paid about $26 which is outrageous. Very little cooking involved and no presentation so why the high price? The others had burgers which were similarly uninteresting with chips and salad. Noisy staff throw bottles into a bin creating a pub like racket This place could be so great its got good space and could really be a jewel in the Cranbourne crown but sadly it will be left behind if they dont lift their game.More
The ominous signs is when you order the beer on the menu as it's not available, you order of starters and main come together because you did not mention the sequence in the "Note"!!! If you like to waste your hard earned money and enjoy...a below a than average cold food, this is the place to be, if you enjoy not hearing your partner speak, this is the place to be, if you like to wait an hour for your food, this is the place to be... The owner should rename this place to "Amazingly Slow Pace"More
My partner and I with a group of friends went to Amazing Grace Restaurant in Cranbourne. None of us had been there before and were looking forward to celebrating the birthday of one in our group. We were directed to a table upstairs. We were...surprised that there was no waiter service and we had to order via a phone application from a barcode on the table. I do not have a smart phone. My partner asked a passing waitress for a menu which arrived with instructions from the waitress that staff do not take orders and that anyone wishing to order ‘manually’ had to go down stairs to the counter. I went down stairs, placed my order and was given a receipt by Khuong. I queried why there was a surcharge for a debit card payment (not disclosed on the menu) and that some of the prices on the receipt were higher than on the menu. Khuong told me that the menu was old and it was somehow my fault. I quote what he said to me: “All I can do is give you a refund and you can go somewhere else”. I was shocked that a member of staff would speak to a customer like that and have no regard for his employer. He offered to call the manager, which I accepted. Well, I defiantly jumped out of the pan into the fire! The manageress arrived. I asked if we could step away from the counter. I introduced myself with no response from her. I had to ask for her name and she replied ‘May’. I explained my concerns and was met with the same reaction that I had received from Khuong. She said that the bar code ordering system was to “make it easier for the customers”. Where have I heard that before? Oh yes, banks, telephone companies, petrol stations and even fast food establishments just to name a few. We all know that the real reason is to cut back on staff costs and to simply have the customers do the work and take their money without providing any service. May showed that she had no customer training and clearly put the establishment and the proprietor in a bad light. All she could have said to me was something like: ‘I take your points on board and will definitely pass them on to the proprietor.’ She seemed to think that taking money out of my bank account without my knowledge or consent was acceptable. She also seemed to think that blatantly misrepresenting the menu prices was acceptable too. I wonder what Consumer Affairs would think of this practice. Being a local resident, I want to support local businesses, especially after the covid19 lock down. There were many empty tables and this was a Saturday evening! Well, others can decide for themselves. Summary: Service: 0/10 (There was none) Food: 5/10 (This was the opinion of most in my group) Staff: 0/10 (The two mentioned above–very rude; others looked very unhappy) Toilets: 3/10 (Not clean) Website: 3/10 (Could not find any mention regarding no waiter ordering or smart phone ordering. No mention of a surcharge on the menu)More
While trying to arrange a function with the owner who was 1/2 cut drunk A bit flustered Not out lining what was on offer it’s like what do u want n how long is a piece of string I asked what’s on offer that she...can provide Fir functions A grazing table and pizzas won’t cut it when u have a extensive menu and all u wanna order is that. Then I made a joke and was like well I don’t want your Buisness hereMore
in a group of 9 people nobody enjoyed their food. Everything was too salty, beef brisket was tough, chicken parma was only half a chicken breast, the crumbs were either burnt or soggy. The service girl we had was terrible. At 7pm they had sold...out of about 1/3 of the menu.More