Amazing Grace, Cranbourne

To start, staff were friendly however the saganaki arrived cold and rubbery. Left us underwhelmed to say the least. Thanks ok ....the meat is usually amazing......well to our surprise the brisket was tough and I could not carve through it with the butter knife provided....And to top it off the ribs were dry and chips arrived 20 min later after prompted. Do better. Thanks.More

Meeting with friends on a cold day. The space was nice and appeared to promise so much Seated then We went up to the counter to order our meals which we did and paid for them at that time Only to be told later that...two of the meals were not available and ran out on the weekend. Id have thought that two or three days later they would have restocked and they’d be back on the menu. So we reordered. The others dishes were available. I ordered some squid salad as an alternative which was literally a bag of pre packaged coleslaw emptied into a bowl with dressing and five pieces of squid on top. For that i paid about $26 which is outrageous. Very little cooking involved and no presentation so why the high price? The others had burgers which were similarly uninteresting with chips and salad. Noisy staff throw bottles into a bin creating a pub like racket This place could be so great its got good space and could really be a jewel in the Cranbourne crown but sadly it will be left behind if they dont lift their game.More

The ominous signs is when you order the beer on the menu as it's not available, you order of starters and main come together because you did not mention the sequence in the "Note"!!! If you like to waste your hard earned money and enjoy...a below a than average cold food, this is the place to be, if you enjoy not hearing your partner speak, this is the place to be, if you like to wait an hour for your food, this is the place to be... The owner should rename this place to "Amazingly Slow Pace"More

My partner and I with a group of friends went to Amazing Grace Restaurant in Cranbourne. None of us had been there before and were looking forward to celebrating the birthday of one in our group. We were directed to a table upstairs. We were...surprised that there was no waiter service and we had to order via a phone application from a barcode on the table. I do not have a smart phone. My partner asked a passing waitress for a menu which arrived with instructions from the waitress that staff do not take orders and that anyone wishing to order ‘manually’ had to go down stairs to the counter. I went down stairs, placed my order and was given a receipt by Khuong. I queried why there was a surcharge for a debit card payment (not disclosed on the menu) and that some of the prices on the receipt were higher than on the menu. Khuong told me that the menu was old and it was somehow my fault. I quote what he said to me: “All I can do is give you a refund and you can go somewhere else”. I was shocked that a member of staff would speak to a customer like that and have no regard for his employer. He offered to call the manager, which I accepted. Well, I defiantly jumped out of the pan into the fire! The manageress arrived. I asked if we could step away from the counter. I introduced myself with no response from her. I had to ask for her name and she replied ‘May’. I explained my concerns and was met with the same reaction that I had received from Khuong. She said that the bar code ordering system was to “make it easier for the customers”. Where have I heard that before? Oh yes, banks, telephone companies, petrol stations and even fast food establishments just to name a few. We all know that the real reason is to cut back on staff costs and to simply have the customers do the work and take their money without providing any service. May showed that she had no customer training and clearly put the establishment and the proprietor in a bad light. All she could have said to me was something like: ‘I take your points on board and will definitely pass them on to the proprietor.’ She seemed to think that taking money out of my bank account without my knowledge or consent was acceptable. She also seemed to think that blatantly misrepresenting the menu prices was acceptable too. I wonder what Consumer Affairs would think of this practice. Being a local resident, I want to support local businesses, especially after the covid19 lock down. There were many empty tables and this was a Saturday evening! Well, others can decide for themselves. Summary: Service: 0/10 (There was none) Food: 5/10 (This was the opinion of most in my group) Staff: 0/10 (The two mentioned above–very rude; others looked very unhappy) Toilets: 3/10 (Not clean) Website: 3/10 (Could not find any mention regarding no waiter ordering or smart phone ordering. No mention of a surcharge on the menu)More

While trying to arrange a function with the owner who was 1/2 cut drunk A bit flustered Not out lining what was on offer it’s like what do u want n how long is a piece of string I asked what’s on offer that she...can provide Fir functions A grazing table and pizzas won’t cut it when u have a extensive menu and all u wanna order is that. Then I made a joke and was like well I don’t want your Buisness hereMore

in a group of 9 people nobody enjoyed their food. Everything was too salty, beef brisket was tough, chicken parma was only half a chicken breast, the crumbs were either burnt or soggy. The service girl we had was terrible. At 7pm they had sold...out of about 1/3 of the menu.More

I learned about Amazing Grace on Trip Advisor when searching for the Settlement (just down the road) to post a review. Looks great in the photos and loved the look of the menu so I met a friend there for dinner the Friday before Christmas....I’d describe it as a pub-Italian-Asian food hybrid restaurant. To give you an idea of what I’m talking about, I’ll list what my friend and I ordered between us: - Crab and prawn spring rolls (entree) - Saganki cheese (entree) - Veggie lovers pizza (main) - Piglet pizza (main) You could, however, order things like fish & chips or burgers. My friend and I both really enjoyed our meals. The spring rolls tasted beautiful and the seafood was actual seafood - not that artificial seafood highlighter people try to pass off as crabs. I didn’t eat the Piglet pizza (don’t like pork) but I thought the vegetarian one I ordered was delicious; I loved the wide variety of vegetables combined with melty mozarella cheese. My only complaint: the pizza bases look like they’re mass produced rather than home made. Given it’s not a cheap supermarket pizza, this was somewhat disappointing. The other item in the restaurant’s favour: great uplifting music. No, in spite of their name they don’t play Amazing Grace or any religious hymns nor do they place pious sober music. Admittedly it was rather loud but I enjoyed table grooving 😊 If it’s a quiet intimate conversation you’re seeking, though, might not be the place for you.More