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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
USD 6 - USD 27
CUISINES
Bar, Australian, Pub
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (75)
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Traveller rating
30
15
7
10
12
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Time of year
LanguageEnglish
Traveller rating
30
15
7
10
12
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Reviewed 9 March 2021

My partner and I with a group of friends went to Amazing Grace Restaurant in Cranbourne. None of us had been there before and were looking forward to celebrating the birthday of one in our group. We were directed to a table upstairs. We were...surprised that there was no waiter service and we had to order via a phone application from a barcode on the table. I do not have a smart phone. My partner asked a passing waitress for a menu which arrived with instructions from the waitress that staff do not take orders and that anyone wishing to order ‘manually’ had to go down stairs to the counter. I went down stairs, placed my order and was given a receipt by Khuong. I queried why there was a surcharge for a debit card payment (not disclosed on the menu) and that some of the prices on the receipt were higher than on the menu. Khuong told me that the menu was old and it was somehow my fault. I quote what he said to me: “All I can do is give you a refund and you can go somewhere else”. I was shocked that a member of staff would speak to a customer like that and have no regard for his employer. He offered to call the manager, which I accepted. Well, I defiantly jumped out of the pan into the fire! The manageress arrived. I asked if we could step away from the counter. I introduced myself with no response from her. I had to ask for her name and she replied ‘May’. I explained my concerns and was met with the same reaction that I had received from Khuong. She said that the bar code ordering system was to “make it easier for the customers”. Where have I heard that before? Oh yes, banks, telephone companies, petrol stations and even fast food establishments just to name a few. We all know that the real reason is to cut back on staff costs and to simply have the customers do the work and take their money without providing any service. May showed that she had no customer training and clearly put the establishment and the proprietor in a bad light. All she could have said to me was something like: ‘I take your points on board and will definitely pass them on to the proprietor.’ She seemed to think that taking money out of my bank account without my knowledge or consent was acceptable. She also seemed to think that blatantly misrepresenting the menu prices was acceptable too. I wonder what Consumer Affairs would think of this practice. Being a local resident, I want to support local businesses, especially after the covid19 lock down. There were many empty tables and this was a Saturday evening! Well, others can decide for themselves. Summary: Service: 0/10 (There was none) Food: 5/10 (This was the opinion of most in my group) Staff: 0/10 (The two mentioned above–very rude; others looked very unhappy) Toilets: 3/10 (Not clean) Website: 3/10 (Could not find any mention regarding no waiter ordering or smart phone ordering. No mention of a surcharge on the menu)More

Date of visit: March 2021
Helpful?2  
Reviewed 14 January 2021 via mobile

While trying to arrange a function with the owner who was 1/2 cut drunk A bit flustered Not out lining what was on offer it’s like what do u want n how long is a piece of string I asked what’s on offer that she...can provide Fir functions A grazing table and pizzas won’t cut it when u have a extensive menu and all u wanna order is that. Then I made a joke and was like well I don’t want your Buisness hereMore

Date of visit: January 2021
Helpful?2  
Reviewed 24 December 2020

in a group of 9 people nobody enjoyed their food. Everything was too salty, beef brisket was tough, chicken parma was only half a chicken breast, the crumbs were either burnt or soggy. The service girl we had was terrible. At 7pm they had sold...out of about 1/3 of the menu.More

Date of visit: December 2020
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Reviewed 20 December 2020

I learned about Amazing Grace on Trip Advisor when searching for the Settlement (just down the road) to post a review. Looks great in the photos and loved the look of the menu so I met a friend there for dinner the Friday before Christmas....I’d describe it as a pub-Italian-Asian food hybrid restaurant. To give you an idea of what I’m talking about, I’ll list what my friend and I ordered between us: - Crab and prawn spring rolls (entree) - Saganki cheese (entree) - Veggie lovers pizza (main) - Piglet pizza (main) You could, however, order things like fish & chips or burgers. My friend and I both really enjoyed our meals. The spring rolls tasted beautiful and the seafood was actual seafood - not that artificial seafood highlighter people try to pass off as crabs. I didn’t eat the Piglet pizza (don’t like pork) but I thought the vegetarian one I ordered was delicious; I loved the wide variety of vegetables combined with melty mozarella cheese. My only complaint: the pizza bases look like they’re mass produced rather than home made. Given it’s not a cheap supermarket pizza, this was somewhat disappointing. The other item in the restaurant’s favour: great uplifting music. No, in spite of their name they don’t play Amazing Grace or any religious hymns nor do they place pious sober music. Admittedly it was rather loud but I enjoyed table grooving 😊 If it’s a quiet intimate conversation you’re seeking, though, might not be the place for you.More

Date of visit: December 2020
Helpful?2  
Reviewed 11 December 2020

Great set up and friendly staff. However, i don't appreciate phone ordering, it loses interaction with staff, eliminates your ability to ask questions about dishes and restricts any alterations you need to make in an order. Now for the food quality I was massively let...down! When you go to a restaurant you want their chefs talent in cooking, NOT frozen calamari! I know this intensely because that exact calamari i buy from Coles. Massively disappointed I paid 19 bucks for something you can get at a supermarket.More

Date of visit: December 2020
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Reviewed 10 December 2020 via mobile

Smokehouse with no meat Very disappointed I went to Amazing Grave for the first time last night, they had “sold out” of majority of their items & all meat!

Date of visit: December 2020
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Reviewed 21 November 2020

The meal was average, overpriced for what it was. If you get a bottle of drink, check the date. Ours was out of date by 6 months and when we pointed it out to the licensee she was rude and argumentative. Certainly would not recommend...it.More

Date of visit: November 2020
Helpful?2  
Reviewed 13 March 2020 via mobile

Nice coffee and nice waitress. But we ordered the gnocchi, it arrived barely warm and the smokey smell was overpowering (and not mentioned on the dish description) we didn’t even eat half, we told the waitress and she said that they’d had that complaint before...as she took it away. She came back and offered a complimentary coffee. When we went up to pay we questioned if we were being charged for the gnocchi and where told we would have to pay for it! She reminded us that we did get a free coffee!! Yes we did get a free coffee in lieu of the $26 gnocchi! Treat your diners better if you expect them to return.More

Date of visit: March 2020
Helpful?2  
Reviewed 6 March 2020

Absolutely amazing!!! Hubby n I loved our visit to the amazing grace. Living just around the corner this is now becoming our regular! Did I mention happy hour every day 4pm - 6pm.... cocktails included what a win!!! Keep up the good work guys! Ticking...all the boxesMore

Date of visit: March 2020
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Reviewed 18 February 2020

Went to Amazing Grace for lunch last week for the first time and it was wonderful. Lovely outdoor eating area as well as indoor areas, the service was great and the food even better. We had the pulled pork pizza and the chicken and advocado...pizza and they were delicious, many nice choices on the menu. Would highly recommend and will definitely be going here again.More

Date of visit: February 2020
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Questions & Answers
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margaretljeffery
4 October 2018|
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Response from coreybAU | Reviewed this property |
They do. Had beer and cider on tap
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Frequently Asked Questions about Amazing Grace

  • Amazing Grace is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 3.5
    • Service: 3.5
    • Value: 3.5