We were loyal customers of Dunbar House for over 10 years, often visiting twice a week with our babies, now little boys, sometimes more often and with larger groups. We also hosted functions there and at other Grand Pacific Group venues, including a work Christmas...party. The cafe was never a priority for the group - it was often closed on the weekend for weddings without warning, on social media or otherwise, so it was hard to be a loyal customer unless you lived very locally like we do. Today 29/1/23 the cafe operated for the last time before their lease with Woollahra Council expires in July 2023. This is because the cafe is not as profitable as the Wedding factory operations and apparently they can't be bothered running it anymore. This is despite the fact that for over ten years the cafe has constantly turned people away and never operated at full capacity - the upstairs area was never used. Since Cassie the maitre'd and Rain the chief barista left earlier this year, service and quality has also slipped and they have been unable to meet simple requests like making a strong Chai latte. The venue has also deteriorated and is in need of some maintenance - toilet seats are broken and the place needs a paint. Today our table was not even given water and even after requesting it and following it up, when it came after the meals were served, there were only 3 cups for 4 people and no ice on a hot day. Despite being such regulars, we were given one of the worst tables in the cafe, up the back of the indoor room, our only view, flies crawling on the walls. When I asked if I could drink my latte at one of the 2 free tables outside on the terrace, which would have taken all of five minutes and let me relive some very good memories of sitting on the terrace with my babies and my dog who died recently, the new maitre'd refused.More
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