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We went for a Sunday lunch. When I arrived at the restaurant and waited at the wait to be seated sign, a waiter came and said, do you need something? Like he was surprised why I was there? The service did not get better. The...food was actually fine and the view spectacular but we constantly had to find waiters for drinks, orders, everything. They were not interested, they seemed hard to find even though the restaurant did not look that busy. I would not be bothered to return. Good service really makes a difference because you will forgive certain things but when it’s bad it can’t even compensate for good food and a view in my books .More
My wife and i reserved a table for lunch.
Table service was very very poor.
Food was ok but for such an outstanding venue on the harbour, they could do a lot better! King prawns in a dish topped up with ice shavings and a...lettuce leaves salad (extra for salad) , the prawns only very recently thawed.
I had to call the waitress to order drinks, to supply salt and pepper, to clear the table, and to get the bill! I finally gave up and went to the cashier desk to pay where I was invited to tip or not tip!! The poor service is highlighted repeatedly by other reviewers, but clearly is an ongoing problem. Give them a message...if more people stay away they may just change management.More
The best part in order
1. The view
2. The food
0. The service
This place has everything going for it and could be amazing BUT the service is rubbish
For a semi - busy day, we asked twice for a drinks menu...in the end...we got it ourselves, waited 21mins for the bottle of champers to arrive and no atmosphere (conversation, menu details, upselling etc)
The brunch menu had way too many spreads and not enough bread (not even crackers provided) - only 1 piece of bread per person was given. Ask for more and you don’t receive any!!
Whilst it’s a great concept, good, genuine service could make it much better and bring in more revenue. We spent $35 pp on the brunch plus a bottle of champers. We would have easily spent $50 pp on food and 2 bottles of champers !
My wife and I visited for brunch on Boxing Day. We both selected the $35 package which we felt was a slightly higher price than usual but made up for by the location right on the harbour. The package didn't include coffee or tea which...we found a bit odd however we were very surprised to see an additional 10% added to the bill. Apparently due to the public holiday. This is, of course, understandable, however it should have been disclosed in the menu prior to ordering.More
Great place, great position. Guy running it is very nice and helpful, unfortunately his service staff is lacking that skill. Need better attitude. Two of the waiters couldn't be bothered to serve us. When we asked for serviettes a bunch of them were thrown on...my phone. Not acceptable Empire Lounge. Such a shame. Encountered two staff like that. Especially the blonde girl shocking service. Lift your game Empire Lounge because you have a special place.More
We always have a great time at the Empire Lounge. Being locals it's a bit like our home away from home. Always made to feel welcome and cosseted. Even when there with just me, solo, with my dog. Never supercilious. Have always had a life...enhancing time. Often dine with family and friends. Even a glitch with a bill when hosting a group with an open tag (ie credit card) was no problem and sorted amicably. And the venue with its sparkling water and views. Must be amongst the best in the world. And on weekends a DJ with slinky music. Bliss. Heaven. Lie back and don't move. ps also very helpful when I wanted to know details about the gorgeous timber floor.More
Empire Lounge is at the Sea Planes terminal Rose Bay. Firstly it is Dog friendly for outdoor seating and the Fish & Chips are great. The fish as it should be is Flathead and the chips are to die for. Service is great and staff...friendly so what more do you want?More
What an incredible one of a kind venue to host a business event at. We used Sydney Seaplanes flights as entertainment for our guests, we hired a cool DJ and had drinks and canapés in the most beautiful waterfront spot. I’d recommend to anyone. Fabulous...food, fabulous staff and fabulous locationMore