We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Upstairs Downstairs Tearoom & Cafe

$$ - $$$
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
76 Monnow St, Monmouth, Wales (Formerly The Tea Room at La Piazza)
+44 1600 716831
More Info
Add Photo Write a Review

41 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 41: English reviews
Cardiff, United Kingdom
Level Contributor
147 reviews
139 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

we nearly always call in here for coffee when we are in Monmouth. It is such a pleasant little café and the homemade cakes are delicious - even the gluten free options! Our tea and coffee is made to our request and you never feel rushed to finish. highly recommended

Thank Jan P
Burnley, United Kingdom
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 September 2016

Called in this tea room twice during our stay in the Wye Valley. Lovely calm atmosphere, excellent food and pleasant and helpful staff. Also selection of very tasteful gifts. Will definitely call in again when visiting Monmouth.

Thank AlanandAnn2014
Carshalton, United Kingdom
Level Contributor
39 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 26 August 2016 via mobile

Visiting Monmouth, we were looking for somewhere independent to have some coffee and cake, and this looked a welcoming place. When we went in, we could choose comfy armchairs at the front or dining tables and chairs at the back. We opted for the armchairs, which were very comfy. Two large coffees arrived, along with a slice of orange and... More 

Thank HJF68
mims florida
Level Contributor
762 reviews
294 restaurant reviews
common_n_restaurant_reviews_1bd8 564 helpful votes
4 of 5 bubbles Reviewed 12 August 2016

Just what all towns could do with an independent coffee shop serving good coffee, cakes and sandwiches. Cash only. Quite small.

Thank gwgMimsFlorida
1 review
5 of 5 bubbles Reviewed 27 June 2016 via mobile

Came here with two friends for an afternoon tea, which consisted of a selection of sandwiches and pastries followed by a gorgeous variety of cakes! We had unlimited refills on our cups of tea too. Very good value for money. We left feeling very full and got to take our uneaten cakes home, yummy food and an enjoyable visit! Will... More 

Thank catherinewood17
Level Contributor
32 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 May 2016 via mobile

The sandwich choices were different to the usual run of the mill cafe and had Brie with bacon - beautiful! Came with a small side salad, potato salad and crisps. Lovely cup of tea too £7.30 well spent and will be back!

Thank Kerri A
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 April 2016 via mobile

I always pop in here to eat if visiting Monmouth. Beautiful gift shop and tea rooms, lovely relaxed ambience and delicious food. Can't ask for more than that :-)

1 Thank Paula G
St Albans, United Kingdom
Level Contributor
314 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 17 April 2016

A pleasant cup of tea was enjoyed here in a warm and welcoming environment. The staff were were charming and we were served promptly. Very centrally placed and parking was o.k.

Thank Barry S
Cardiff, United Kingdom
Level Contributor
79 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 11 April 2016

we have been in this establishment on a few occasions and have always had good service, it is always friendly with a warm welcome the service is always quick and tasty but if you like a nice strong cup of tea then this is not the place for you as they use quality tea bags (twinnings) but no matter how... More 

Thank sned3077
Lynda O, Manager at Upstairs Downstairs Tearoom & Cafe, responded to this review

Thank you for taking the time to review us and I am glad you like coming here, just remind us when you come in that you like strong tea, we have Assam or Twinnings extra strong English BreakfastTea as an alternative so hopefully that might be a bit better for you. Hope to see you in again soon. More 

Pontypool, United Kingdom
Level Contributor
26 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 April 2016 via mobile

Just happened to stumble across this lovely little place , clean well decorated with a good selection of food and beautiful cakes food was lovely but the woman who served us was quick and efficient but seamed reluctant to engage in conversation with us when we commented on how nice everything was it was like she couldn't be bothered so... More 

Thank jules e
Lynda O, Manager at Upstairs Downstairs Tearoom & Cafe, responded to this review

Thank you for your lovely comments about our food and decor, I'm really glad you enjoyed it. I am sorry we didn't respond well to your compliments at the time, I am not sure who it was or if we were busy, maybe with something in the oven but I apologise and take it on board, its unusual for us,... More 

Travellers who viewed Upstairs Downstairs Tearoom & Cafe also viewed

Monmouth, Monmouthshire
Monmouth, Monmouthshire

Been to Upstairs Downstairs Tearoom & Cafe? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
USD 5 - USD 10
Cafe, British
Breakfast, Lunch
Restaurant features
Seating, Waitstaff
Good for
Location and Contact Information
  • Address: 76 Monnow St, Monmouth, Wales (Formerly The Tea Room at La Piazza)
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Monmouthshire  >  Monmouth
  • Phone Number: +44 1600 716831
Upstairs Downstairs Tearoom & Cafe is small but perfectly formed. Upstairs is like stepping back in time, elegantly furnished with panelled walls, Italian Leather chairs and stunning chandeliers. Waitress service and freshly made food and home made cakes add to the charm of this lovely Tea Room / Coffee shop and now downstairs, on the ground floor we have opened a more informal cafe with comfortable arm chairs and shabby chic tables & chairs but still beautifully decorated. Upstairs can be booked for anniversary Afternoon teas and special occasions. A little oasis in the heart of the pretty market town of Monmouth.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Upstairs Downstairs Tearoom & Cafe and other visitors
1 question
Ask a question

See all questions (1)

Questions? Get answers from Upstairs Downstairs Tearoom & Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?