My wife, sister and I had a lunch reservations for noon yesterday, 03-07-24 after attending a service at Memorial Park. It took awhile to get service, but the atmosphere at Seasons 52 is great. We were a little surprised it wasn't busier than we anticipated,...so no reservation would have been needed. After placing our order with Shunj, we received our unsweet tea. However, there was no spoon or straw provided to stir our sweetener. We waited for awhile and then used our knives to stir the tea. Not that big of a deal, but not a great start.
Later, my wife received her order...but my sister and I did not. We assumed it was right behind my wife's, but it was well over 5/6 minutes later before we received ours. My wife ordered Asparagus soup and a strawberry salad. She got Leake soup instead. However, it was very good and didn't want to send back. After she was finished with her soup, we finally got our meals (mine was chicken pesto flat bread with mozzarella and Lobster bisque. My sister got Mai Mai tacos). My sister said the taco's were excellent. My lobster bisque had a film on the top (like it had been sitting awhile and cooled). It was also thick with no visible lobster. The taste was bland.
After we were almost through another server/waiter/helper brought out our three meals!?!? We had no idea what was going on...neither did he. He left, but before he did, I asked for him to refill my empty tea glass which had been empty for awhile.
Bottom line, the whole experience was a total disappointment. There is no excuse for a place like Seasons 52 to have this type of service. I'm not sure what the issue was, but there is way too much competition to run an operation like this.More