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Pal's Sudden Service

2011 N Roan St Ste 35, Johnson City, TN 37601-3118
+1 423-283-4514
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  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“cheddar rounds” (18 reviews)
“fries” (60 reviews)
Restaurant Hours
American, Fast food
2011 N Roan St Ste 35, Johnson City, TN 37601-3118
All Details
Write a ReviewReviews (239)
Traveller rating
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1 - 10 of 239 reviews

Reviewed yesterday via mobile

This place is a textbook example of customer service and quality food. They have sudden service down to a science. You won’t be disappointed . They have never and I mean never made a mistake on my order in any way.

Date of visit: June 2018
Reviewed 4 weeks ago via mobile

This is one of the best fast food restaurants in the Tri-Cities. Prices are reasonable, service is great, and the food is prepared just the way you like it. You’ll really like the Milk shakes and peachy tea.

Date of visit: November 2018
Thank jalee174
Reviewed 4 weeks ago via mobile

Eat here often and usually pretty quick. Love the fries. Wish they had a greater offer of food choices.

Date of visit: November 2018
Thank Helpforu
Reviewed 4 weeks ago

Best fast food in the tri-cities area. Always consistent, rarely any errors, nice and friendly employees. From the unusual exterior to the training these employees receive, it is a highly unusual experience from other fast food chains. Delicious food and the best sweet tea.

Date of visit: October 2018
Thank Suzanne W
Reviewed 27 October 2018 via mobile

I am 62 and have eaten at Pals since I was 12! I just love their straight up good food! Good food doesn't need to be dressed up with frills. Pals just hits you with GREAT FOOD everytime!

Date of visit: October 2018
Thank terrymanning1
Reviewed 27 October 2018 via mobile

Overall a good meal as the burger was good but wish they offered more than American cheese as next time I will order without cheese. Fries and chocolate shake were very good though. Service was excellent. I will return.

Date of visit: October 2018
Thank cbrown628
Reviewed 26 October 2018 via mobile

You literally can NOT go wrong with Pals. We stopped at this location tonight for a quick meal. After our meal I ordered a milkshake to go. This is one of the very few locations that serve a peanut butter milkshake. Don't skip out on...More

Date of visit: October 2018
Thank MomiTo3Boys
Reviewed 15 October 2018 via mobile

This place always has fast service and always gets my order correct. The employees are friendly and the food is good. Sweet tea is consistently the same every morning. You can see how clean the kitchen is from the window. Great job Pals!

Date of visit: October 2018
Thank Andrea N
Reviewed 3 October 2018 via mobile

Pals food is great and the service is outstanding,they are fast.The only holdup is people at the drive thru that do not know what they want but that is not Pals or their employees fault.Again great food and service.

Date of visit: September 2018
Thank James L
Reviewed 3 October 2018

Great place for take out good food Easy to get in out quick Employees are very polite and friendly with you from one side to the other

Date of visit: September 2018
Thank Greg S
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Ask a question
Questions & Answers
Tim S
15 November 2017|
AnswerShow all 7 answers
Response from Krazyvolfan | Reviewed this property |
Pals is like a automotive assembly line. A standardized process which every one has a job to to and everyone does it. Associates are trained to the process and it works. Of coarse, it would work any where in the US.
Ed T
17 March 2017|
AnswerShow all 9 answers
Response from Kevin H | Reviewed this property |
the do have chillie burgers and dogs....beans? I'm not sure
15 May 2015|
Response from robinbZ4868AU | Reviewed this property |
Around 1.89
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner
Restaurant features
Takeout, Parking Available
Good for
Kids, Local cuisine, Child-friendly
Location and Contact Information
  • Address: 2011 N Roan St Ste 35, Johnson City, TN 37601-3118
  • Location: United States  >  Tennessee (TN)  >  Johnson City
  • Phone Number: +1 423-283-4514
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