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General Sutter Inn

14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
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Overview
  • Excellent48%
  • Very good36%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“scotch egg” (9 reviews)
“fish and chips” (11 reviews)
Closed Now
All hours
CUISINES
American, Bar, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
14 E Main St, Lititz, PA 17543-1900
All Details
Write a ReviewReviews (255)
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41 - 50 of 255 reviews

Reviewed 3 February 2017

We visited General Sutter Inn on New Year's Eve with another couple. We were impressed with the lovely dining room, the tasty food and our waitress was certainly not an amateur. We highly recommend this restaurant for that special dining experience. Oh - we LOVED...More

1  Thank DaveLin327
paul p, Manager at General Sutter Inn, responded to this reviewResponded 22 February 2017

Dear DaveLin327, Thank you for dining with us, especially on one of our busier nights. We are so happy to hear feedback from our guests, especially ones that are just looking to tell us that we're doing something right. We appreciate you taking the time...More

Reviewed 30 January 2017

I was with a party of eight and we had early evening reservations. Arrived at the appointed time and we were seated promptly. At the time only a few tables had patrons. Our server (Erin) was friendly and knowledgeable about all the menu options. The...More

Thank mlmcmullen
paul p, Manager at General Sutter Inn, responded to this reviewResponded 22 February 2017

Dear mlmcmullen, Thank you for sharing your thoughts on TripAdvisor. While we are glad to hear that you all found your food selections more than palatable, I apologize for the perception of service you received. I thank you for drawing our attention to areas where...More

Reviewed 26 January 2017

Service was excellent by Lori; she was really helpful with my b-i-l in choosing which beer. Food was very, very good; and served timely. Would go back again. We ate in the restaurant, but would like to try the pub.More

Thank R F
paul p, Manager at General Sutter Inn, responded to this reviewResponded 29 January 2017

Dear R F, I am happy to hear that you had a wonderful time with Lori! We strive for excellence and it seems we were able to provide the kind of experience we attempt to provide for all of our guests. We certainly welcome your...More

Reviewed 23 January 2017

After our last visit here, I was expecting a first class experience. We arrived at 7 which was our reservation time and both my wife and I had our hearts set on the evening special, Seared Ahi Tuna Steak. Our waitress presented the specials and...More

Thank Michael O
paul p, Manager at General Sutter Inn, responded to this reviewResponded 26 January 2017

Dear Michael O, First, allow me to thank you for sharing your thoughts here on TripAdvisor. We always appreciate hearing the feedback from our guests so that we may grow and learn from our guests' experiences. I apologize on behalf of the establishment for getting...More

Reviewed 18 January 2017

Great service, staff is very accommodating.The restaurant's meals are very tasty. Good bar, great ambiance. The hotel is first class. Walking distance to many other places to visit in the area. Secure, well lighted parking and streets.More

Thank Sarah1832
paul p, Manager at General Sutter Inn, responded to this reviewResponded 19 January 2017

Dear Sarah1832, We really appreciate the feedback! It seems you enjoyed many of the features offered at the General Sutter Inn during your stay! From the Pub to the Penthouse, and all of the small shoppes of Lititz, we are glad that you enjoyed your...More

Reviewed 20 December 2016

After the outstanding experience we had here for lunch last month, we decided to come back for dinner. The food was once again exceptionally good. A nice varied menu and very good presentation. Each course was delicious. Sadly on this visit the service was not...More

1  Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this reviewResponded 29 December 2016

Dear Alan17584, Thank you for sharing your thoughts with us on TripAdvisor. We always appreciate hearing back from our guests, especially with constructive criticisms. I am so happy to hear our culinary offerings continue to hit the mark with you, but I am also personally...More

Reviewed 10 November 2016

not disappointed w/this historic Inn for a place to relax in front of their inviting fireplace after a splendid meal w/very friendly and accomadating wait staff.More

2  Thank 1940dori
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 November 2016

Dear 1940dori, We here, at the General Sutter Inn, thank you for taking the time to share how "friendly and accommodating" our wait staff was, as well as how inviting the fireplace is! I am so glad you and your guests were treated so grandly...More

Reviewed 5 November 2016

We stopped in for lunch today and had a truly exceptional experience.Unbelievable menu ranging from British pub food to classic American cuisine. The ambiance was excellent, Our server was knowledgeable, attentive, and cordial. The food was delicious and the dessert was worth every calorie. An...More

Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 November 2016

Dear Alan17584, We are just thrilled at how well your impromptu visit went! We absolutely love to surprise people and are even more excited when they can't wait to return. Reviews like this validate all the dedication and hard work that all of our employees...More

Reviewed 3 November 2016 via mobile

This is a cozy hotel that offers a wonderful private dining area perfect for special events. The open shared space features a working fireplace. Classic spot in the heart of downtown Lititz.More

Thank Lisa P
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 November 2016

Dear Lisa P, Thank you for your accolades! We always appreciate when our guests share their experiences with others on TripAdvisor so that everyone can be made aware of the versatility that The General Sutter Inn offers its guests! We look forward to serving you...More

Reviewed 3 November 2016

The road noise was a little loud. There is no elevator and no help for luggage. The stairs are steep and 20 of them. :)More

Thank 419lorik
paul p, Manager at General Sutter Inn, responded to this reviewResponded 26 November 2016

Dear 419lorik, Thank you for taking the time to share your thoughts on TripAdvisor. I appreciate your list of the highlights of your stay and hope that it is simply a caution you are providing to guests regarding our lack of an elevator. And while...More

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Ask a question
Questions & Answers
drfeil
4 March 2017|
Answer
Response from Mosslady53 | Reviewed this property |
Very simply tomatoes, cheese, onion, and seasoning in a pie crust. One of those dishes where everyone has a slight variation in the recipe.
0
Votes
DaveLin327
28 December 2016|
AnswerShow all 5 answers
Response from Bobbi L | Reviewed this property |
I was just at the Pub attached to the Sutter, Monday, December 26, 2016, holiday week, parked about 1 1/2 block away. Hopefully the weather will be good for you.
0
Votes
Classycc99
3 December 2016|
AnswerShow all 3 answers
Response from saramay | Reviewed this property |
We parked on the Main Street about 1 1/2 blocks down. Wasn't bad as warmer weather. Negative is that we had to be back at our car in 2 hours
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Bar, Pub
Meals
Dinner, Breakfast, Lunch, After-hours
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Accepts Credit Cards
Good for
Special Occasion Dining, Groups, Child-friendly, Bar Scene, Kids, Business meetings, Local cuisine, Romantic
Open Hours
Sunday
11:00 am - 8:00 pm
Monday
11:00 am - 2:30 pm
Tuesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Wednesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Thursday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Friday
11:00 am - 2:30 pm
5:00 pm - 9:30 pm
Saturday
11:00 am - 9:30 pm
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115
  • E-mail
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