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General Sutter Inn

$$ - $$$American, ,
14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
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Overview
  • Excellent48%
  • Very good35%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“fish and chips” (11 reviews)
“scotch egg” (6 reviews)
“shepard's pie” (3 reviews)
Closed Now
All hours
CUISINES
American, Bar, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
14 E Main St, Lititz, PA 17543-1900
All Details
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Reviews (245)
Traveller rating
Traveller type
Time of year
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11 - 20 of 245 reviews

Reviewed 7 August 2017

The restaurant features a beautiful patio, and the staff, from hosts to waiters, are very friendly. However, it took forever (more than 45 minutes) for our entrees to arrive, and when they did one was a wrong order, and a side of mac and cheese...More

Thank MarkamBey
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 August 2017

Dear MarkamBey, Firstly, allow me to apologize for the lapse in timeliness you experienced during your dining experience with us. I would like to take this opportunity to thank you for the kind sentiments you displayed in your review regarding the pleasantness of our staff....More

Reviewed 3 August 2017

We stopped for lunch on a drive thru the area and were pleasantly surprised. Scotch Egg was very good, Cornish Pastie and Beet salad with Salmon were what we dined on and it was all very good. Prices were reasonable and the waiter AM Pub2...More

Thank PatAlphaBeta
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 August 2017

Dear PatAlphaBeta, Thanks for all the kind words reagrding your experience with us at the General Sutter Inn and Bulls Head Public House! I am thrilled that you enjoyed all of your culinary selections, especially since you came to dine with us on am impromptu...More

Reviewed 21 July 2017

Moved to Lititz two years ago and always enjoyed the Inn for lunch and dinner. I use to order the chicken pot pie it was always very tasty but now it is tasteless. Dishes we liked were removed from the menu. The Inn and Pub...More

Thank 884foodiegirl
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 August 2017

Dear 884foodiegirl, Firstly, thank you for taking the time to share you thoughts with us here on Trip Advisor. I apologize for your dissatisfaction with our Chicken and Leek Pie. Chef has been made aware of this and also sends his regrets. If it is...More

Reviewed 13 July 2017

Service is always a little slow here but the food is very good. If you want a little quieter experience try the linen covered Inn side. If the rain hadn't been coming on the plan was to eat on their beautiful terrace. Tikka Marsala has...More

Thank Lisaonthegoco
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 August 2017

Dear Lisaonthegoco, Thank you for sharing your thoughts with us here on TripAdvisor. I'm glad that we were able to accommodate you, even with the onset of rain, as well as meeting the specific dining needs of your daughter. We certainly look forward to your...More

Reviewed 9 July 2017 via mobile

Looking for food at 10 pm, and learning bulls head pub kitchen just clised, the manager at night desk suggested we order food in and spread out in Seco day lounge room in bulls head. 2 hours. 20 people. Pizza and sandwiches from Roma Pizza...More

Thank dnamadkate
paul p, Manager at General Sutter Inn, responded to this reviewResponded 30 August 2017

Dear dnamadkate, Thank you for taking the time to share your thoughts with us here on TripAdvisor. We are happy to have hosted you all for drinks in the Pub Lounge. I'm sorry that you weren't able to enjoy some of our kitchen's selections, and...More

Reviewed 6 July 2017 via mobile

Nice hotel; great choice if you want to be in the middle of Lititz but you just don't want a B&B. Nice sized rooms, friendly staff.More

Thank TexSF
paul p, Manager at General Sutter Inn, responded to this reviewResponded 29 August 2017

Dear TexSF, Thank you for sharing you thoughts with us here on TripAdvisor! We certainly hope that you decide to stop in again on your next trip through Lititz and as always, look forward to serving you again in the future! ~Sincerely, Christian Estrella Assistant...More

Reviewed 3 July 2017

In over the 4th weekend for the fireworks and found ourselves walking about downtown. The General Sutter looked inviting with its outdoor patio seating. Sean, our sever was great. The high point of the experience. We had cocktails. I had the Barrel Aged Gin Old...More

1  Thank Brian D
paul p, Manager at General Sutter Inn, responded to this reviewResponded 4 July 2017

Dear Brian D, Thank you for taking the time to share your thoughts on Trip Advisor. I'm thrilled to hear that the service was great. All of our servers are very personable and I am happy to hear that you were able to experience such...More

Reviewed 25 June 2017

My wife and I were looking forward to lunch on the patio on our visit to Lititz. It has been a number of years since we last visited the Inn. We were very disappointed . The waitress recommended the fish and chips. They were by...More

1  Thank OBXfam
paul p, Manager at General Sutter Inn, responded to this reviewResponded 28 June 2017

Dear OBXfam, I would firstly like to thank you for your review on TripAdvisor. Without review such as these, we cannot possibly know where or how we can improve as not just a restaurant, but a dining experience. Furthermore, I sincerely thank you for your...More

Reviewed 3 June 2017 via mobile

We had dinner here on a Thursday evening on the patio. It was very nice and the food was decent. The ambiance outside was very pleasant. If you sit too close to the band it's hard to hear your dinner companions speaking. Overall a very...More

Thank Mizz704
paul p, Manager at General Sutter Inn, responded to this reviewResponded 5 June 2017

Dear Mizz704, Thanks for sharing the kind thoughts on TripAdvisor! We always appreciate feedback from our guests (and not from the amplifiers on the patio!) Hopefully you guys stop in and get to sit a bit farther from the band next time you're in to...More

Reviewed 30 May 2017 via mobile

We enjoyed a wonderful evening in the beautifully decorated dining room. Our service was excellent and our dinners were very good. I would recommend the Olio Cooler as a drink choice.More

Thank Walkinlove
paul p, Manager at General Sutter Inn, responded to this reviewResponded 5 June 2017

Dear Walkinlove, Thank you for taking the time to review our General Sutter Page here on TripAdvisor! While a review of few words, you managed to say everything I needed to hear. In this industry, its always easier to hope online and say what went...More

Nearby
Nearby Restaurants
Tomato Pie Cafe
694 reviews
.10 km away
Bulls Head Public House
457 reviews
.02 km away
Greco's Italian Ices and Homemade Ice Cream
117 reviews
.22 km away
Nearby Attractions
Lititz Springs Park
359 reviews
.16 km away
Moravian Church Square
53 reviews
.38 km away
Lititz Historical Foundation
42 reviews
.37 km away
Andy Smith, Artist
9 reviews
.22 km away
Ask a question
Questions & Answers
drfeil
4 March 2017|
Answer
Response from Mosslady53 | Reviewed this property |
Very simply tomatoes, cheese, onion, and seasoning in a pie crust. One of those dishes where everyone has a slight variation in the recipe.
0
Votes
DaveLin327
28 December 2016|
AnswerShow all 5 answers
Response from Bobbi L | Reviewed this property |
I was just at the Pub attached to the Sutter, Monday, December 26, 2016, holiday week, parked about 1 1/2 block away. Hopefully the weather will be good for you.
0
Votes
Classycc99
3 December 2016|
AnswerShow all 3 answers
Response from saramay | Reviewed this property |
We parked on the Main Street about 1 1/2 blocks down. Wasn't bad as warmer weather. Negative is that we had to be back at our car in 2 hours
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Bar, Pub
Meals
Dinner, Breakfast, Lunch, After-hours
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Accepts Credit Cards
Good for
Child-friendly, Special Occasion Dining, Bar Scene, Business meetings, Romantic, Groups
Open Hours
Sunday
11:00 am - 8:00 pm
Monday
11:00 am - 2:30 pm
Tuesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Wednesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Thursday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Friday
11:00 am - 2:30 pm
5:00 pm - 9:30 pm
Saturday
11:00 am - 9:30 pm
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115
  • E-mail
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