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The Cheesecake Factory

640 W Dekalb Pike, King of Prussia, PA 19406
+1 610-337-2200
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Overview
  • Excellent42%
  • Very good30%
  • Average16%
  • Poor7%
  • Terrible5%
Travellers talk about
“cheesecake” (36 reviews)
“jambalaya” (3 reviews)
“salmon” (2 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
640 W Dekalb Pike, King of Prussia, PA 19406
All Details
Write a ReviewReviews (93)
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1 - 10 of 90 reviews

Reviewed 1 week ago via mobile

I love the chopped salad & the cheesecake, but between the loud kitchen & the loud music it definitely lacks ambience. On a Monday night when the restaurant is half empty, one should not be forced to a lousy table. I really have a love/hate...More

Date of visit: November 2018
Thank ChAnnCa
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are so sorry to hear you were not fully satisfied with your visit! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so we can do whatever is possible to...More

Reviewed 29 October 2018

Haven't been to this restaurant in a while ….was a pleasant experience overall. Had the new Loco Moco - was pretty good, could have been a little warmer - but I ate it in record time considering how hungry I was ….is an interesting combo...More

Date of visit: October 2018
Thank AdVantageV12
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 October 2018

Thank you for your review. We're so glad to hear you and your family enjoyed your meals and we look forward to your next visit!

Reviewed 17 September 2018 via mobile

So when I come to the US I goto the Cheesecake Factory as I think I’m addicted to the Buffalo Chicken Strips.... strangely when I eat them, I’m not sure if I like them, but I always come back for more. So another CC Factory...More

Date of visit: September 2018
Thank Sonny_Life
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 19 September 2018

Hello. Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 11 September 2018

Manager DUO (Charlie and James) are over matched. Don't have a clue about how to handle customer service issues. We will not be back. Not worth the armature hassle. Too many good places to eat in the area (at least 30). I'm sure the Clueless...More

Date of visit: September 2018
Thank Pammie7662
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 12 September 2018

Hello. We are very sorry for this experience with our staff! We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 2 September 2018 via mobile

Horrible experience at the Cheesecake Factory. My little daughter was waiting for more than one hour for a simple burger without any excuses if I didn’t remind them how important the customer experience mainly at her age. They gave me a bill before having our...More

Date of visit: September 2018
Thank momok656
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 September 2018

Hello. We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better if our team was more attentive. Please know that we will address...More

Reviewed 20 August 2018 via mobile

We decided to try the brunch offered by Cheesecake Factory on Saturdays and Sundays. The menu for the brunch is included in the latter pages of their rather extensive spiral bound menu. However it is only available on Saturdays & Sundays. On these two days...More

Date of visit: August 2018
Thank dougfetter
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 24 August 2018

Hi Doug, Thank you for your review! We're glad to hear you enjoyed the food and service you received during this visit. We look forward to seeing you back soon!

Reviewed 20 August 2018

The place was busy, staff was on top of everything. Food was ok. Pricing was high. The chicken sandwich was mostly breading. A nice place to go for cheesecake.More

Date of visit: August 2018
Thank L M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 August 2018

We are so sorry to hear that you were not fully satisfied with your meal! Next time, please let our managers know if anything can be improved so that we can do whatever is possible to make things right! Thank you for your review and...More

Reviewed 24 July 2018

I wish I would have checked my tripadvisor before I went to this location. The service is so poor. It took us 45 minutes from being seated to get our app, another 20 minutes and two of our members had their meals only after we...More

Date of visit: July 2018
Thank tlcoach14
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 July 2018

Hi, We are truly sorry for the wait you had to endure! We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with your meals and please be sure...More

Reviewed 15 July 2018

I’ve been complaining that on this trip US service at restaurants has not been particularly good. This was surprising given what I heard from others. However here the service from Kyle was wonderful and the food equally good. I will definitely come back here on...More

Date of visit: July 2018
Thank amohanty90
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 July 2018

Thank you for your review, we're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 6 June 2018

I’ve been to numerous locations in PA, MD, and VA, and they are usually excellent in both food and service. The food at this location was incredible, but the service this time was extremely slow. It was Mother’s Day, so I’ll give them a break,...More

Date of visit: May 2018
Thank orioles833
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 7 June 2018

Thank you for your feedback! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know so...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
12:00 am - 12:30 am
11:00 am - 12:30 am
Saturday
10:00 am - 12:00 am
Location and Contact Information
  • Address: 640 W Dekalb Pike, King of Prussia, PA 19406
  • Location: United States  >  Pennsylvania (PA)  >  King of Prussia
  • Phone Number: +1 610-337-2200
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