A sister restaurant to Leaf (housed in the same building) provided and friend and me with a disappointing dining experience this evening. My second visit here and this time really left a sour taste.
The problem is they had run out of multiple ingredients which...was not explained to us prior to, or during, ordering. A cocktail was ordered, along with a sashimi platter and Bento Box. The waitress seemed friendly taking the order but shortly another staff member approached and informed they had run out of juice for the cocktail. He made us select a replacement drink on the spot, which is not too unreasonable but he was a bit pushy about it.
The Sashimi platter then arrived missing an oyster. The same server explained they had run out but had taken the liberty to swap the oyster with one additional scollop. He sheepishly mentioned they had run out of many things and sodded off. The Bento Box then arrived and was a little on the cold side. Missing the Miso soup, which again I presume they'd run out of. No apology this time nor any attempt to supplement it with something else - they just presumed we'd accept the reduced offering.
Time to pay and no real apology provided for missing components of our meal. Of course, the full price was charged and the attendant tried to humour us a bit by saying next time they'd provide the biggest oyster they have or something along those lines.
Overall, very disappointing and unmagical compared to our first experience. Yes, sometimes restaurants run out of things but if that's the case you shouldn't attempt to make the customer wear it at full price.More