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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Pizza
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features
Reviews (207)
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207 results
Traveller rating
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61
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18
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LanguageEnglish
Traveller rating
89
61
22
17
18
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Reviewed 19 March 2021 via mobile

We loved this restaurant a couple of years ago, every now and then we try to support local and then we remind ourselves why we don’t go there. We ordered spaghetti bolognese and it was the worst tasting we have ever had, the meat tasted...burnt, there was not much flavour and there was more shallots and herbs than meat. Very disappointing!!More

Date of visit: March 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2021

Went here for my husband’s for his birthday and as we walked in there was a lady at the reception that wasn’t very welcoming. No hello nothing and was more interested in her yoghurt being delivered to her. We ordered our drinks and then our...food. As we were ordering our food she just turned away and spoke to one of her kitchen hand without so much as saying “excuse me”. We got served and all was going okay and then got shoved with our bill when my husband was still eating, and the waiter asked if we wanted dessert???? On checking the Bill I noticed that we had been charged the wrong price for our mains so I asked for the menu to double check. He returned saying that they had wrongly charged for veal instead for chicken, so he obviously knew they had charged wrongly. I also pointed out that they had not charged for the Mojito I had and the 2nd beer which my husband ordered. They did not even apologise for the mistake nor thank us for being honest. The next minute he brought back the bill with the amended prices and just plonked it on the table. The food as admittedly good but the service is atrocious. I found out that this place has changed hands two years ago. Sad to see the service is appalling as the food is good though a bit on the high side. Doubt if we will go back.More

Date of visit: March 2021
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Reviewed 27 February 2021 via mobile

We didn't make it to our table as the "waitress " was so rude at the front desk treated us so poorly we decided not to eat there....

Date of visit: February 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2021 via mobile

In fairness the food is quite good but one of my pet hates is when 1 or more members of your small party (5 on this occasion) do not get their meals at the same time as everyone else. Happened with both courses and is...a major league service fail in my view.More

Date of visit: January 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2020 via mobile

My wife and I hadn’t been at Tim his restaurant for 2 years or so. The food was absolutely special. A great evening. The staff were attentive and the atmosphere great. Will definitely go again soon!

Date of visit: November 2020
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Reviewed 28 October 2020 via mobile

We had a booking but didn’t get a call to say eftpos down so had to go to pub next door to get cash out (for a fee). Young waitress was lovely. Food was very average, garlic bread looked like homebrand supermarket, meals were not...that good, teenagers hardly ate the spaghetti bolognese. Decor in restaurant is pretty drab and not much atmosphere.More

Date of visit: October 2020
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Reviewed 22 August 2020

We were greeted when we arrived with ‘name’ after stating my name the waitress pointed to our table in the middle of the restaurant and we seated ourselves. We had no menus and waited 15 minutes before seeing someone. We asked for table water and...menus. Another 15 minutes before orders were taken. We ordered entree and mains and drinks. Had to ask for table water again. 20 minutes later our drinks appeared with one missing. No food yet. Entrees arrived and they were cold! Still no garlic and cheese pizza. Asked a waiter to check on it and he didn’t return to tell us about the status of it. 15 minutes laster it turned up- burnt and like cardboard. I had to go to front counter to get drinks and water as did many other customers. The waitress was rude, no one cleared our tables, asked how everything was or came anywhere near us. The cruncher was when the mineral water we ordered was bought to the table in the plastic bottle, lid on and no glasses and when it was to share! Still no mains. We were there a little over 2 hours! We gave up and left as did many others without their meals! The staff there need to learn how to serve customers and clear tables, serve drinks and the chefs need to get food out in time so it isn’t cold when served. We will not be back!More

Date of visit: August 2020
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Reviewed 14 June 2020

I came in with 12 other family members and friends for dinner and was pretty disappointed with the service and the food. We were seated on a table in a very tight space where the waiters couldn’t even come around it. When we were seated...we noticed that the plates on the table were dirty , we had to return them and ask for clean plates. We were asked to text through our order before coming into the restaurant. We waited quite a while for our order to come out and when it did they got our order wrong. The food was horrible. We weren’t happy at all. I’m not one to write reviews but this needed to be done.More

Date of visit: June 2020
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Reviewed 6 June 2020 via mobile

We were greeted with warm smiles and greetings. From the servers' enthusiasm to the generous (delicious) meal portions of the Surf N Turf, Pork ribs and London pizza we were VERY satisfied!

Date of visit: June 2020
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Reviewed 24 May 2020

Bought takeaway pizzas on a weekday night. Got reasonable amount of toppings with right amount of pizza sauce on very ordinary Domino, McCain like bases. I d say they have the same supplier as Dominos or when you order late or at a bad time,...they pull some crap pizza bases out the Freezer and dump them on unsuspecting customer.More

Date of visit: May 2020
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Reviewed 27 February 2020

Found this Italian restaurant on Trip Advisor - what a find! We recently moved to the Central Coast and this will be one of our regular destinations for dinner. Great food, wonderful service and nice environment. Extensive menu means we will be able to try...something different for a long time. I am glad I didn't pay attention to the negative reviews.More

Date of visit: February 2020
Helpful?
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Reviewed 14 January 2020

Have always enjoyed our dinners at Michaels in the past, but tonight was an absolute schemozzle. Restaurant was a smidge over half full, the two girls waiting seemed to be new, or at the very least inexperienced. They didnt move around the restaurant looking to...help and seemed to stay at the front desk chatting for most of our time. As we walked in, what I thought to be a rather rude customer asking if it was possible to get a beer ordered, little were we to know that was going to be our experience too and he wasnt being rude, just frustrated. We waited about 5 minutes to place our order - not too bad, but that was the end of the "good service". We ordered 3 Bruchetttas and 3 mains, a beer, wine and lemonade. About 10 minutes later the beer and wine arrived... another 5 minutes the table water, then another minute or five for my lemonade. At approximately 50 minutes after ordering and not seeing a lot of food exiting the kitchen, I wandered up to enquire on our Bruchetta - yes, a tomato, an onion, bit of basil and a toasted slice of turkish bread... it hadnt even been started. So we were potentially going to have to wait at least an hour for bloody bruchetta, lord knows how long the pasta and veal mains would have taken! We decided to leave, the "chef" informed me that the Bruchetta was about to be started, I mentioned that the wait was intolerable and to can the lot - we walked out. On the rather dissapointed drive home, I did suggest the could have thrown us a tomato and an onion as a deconstructed Bruchetta and we could have made it ourselves! Sadly, we wont be returning.More

Date of visit: January 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2019 via mobile

Long wait for food but a great dinner. Pasta dishes were to die for, chips nice but over salted. Returning again this week.

Date of visit: November 2019
Helpful?
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Reviewed 25 September 2019 via mobile

My daughters had an issue with pricing quite a while ago. Evidently the menu prices had changed but this wasn't notified when ordering. Today, a small pizza was way overcharged. The food is expensive but very special.

Date of visit: September 2019
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Reviewed 20 August 2019 via mobile

Reading the reviews we were looking forward to trying this place. We were not impressed, first off, dirty wine glass with lipstick, quickly replaced! I chose the lamb, but too much salt which was mentioned to wait staff and price $40! My partner chose the...vegetarian pasta, there again he commented on the salt issue. Will not return.More

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Davina1312
11 June 2017|
Answer
Response from michaelbN5695YM | Reviewed this property |
Hi I know the owner Mick and I just phoned him. He said yes, there are many gluten free options on the menu When you go in, just ask the waitress. Hope that helps you Michael
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Davina1312
11 June 2017|
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Response from timtraveller2015 | Reviewed this property |
Refer to restaurant
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maws98
3 December 2016|
AnswerShow all 2 answers
Response from Pauline N | Reviewed this property |
Wine only it's
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MICHAEL'S FAMILY RESTAURANT, Gosford - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Michael's Family Restaurant

Yes, Michael's Family Restaurant offers takeaway services.

Michael's Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4