We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Unit 10 Gate Level Terminal Five 5 | Heathrow Airport, Hounslow TW6 2GA, England
+44 20 8806 5980
Website
Today
00:00 - 23:59
Open now
See all hours
Hours:
Sun - Sat 00:00 - 23:59
More Info
Add Photo Write a Review

957 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 872: English reviews
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

Adult meals really good from excellent menu However, to run out of pancake mixture at 7:45 on a Sunday, is unreal. Poor form for the kids at otherwise excellent Resturant Come on giraffe !!

Helpful?
Thank Kevin S
Phoenix, Arizona
Level Contributor
707 reviews
421 restaurant reviews
common_n_restaurant_reviews_1bd8 281 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

This had a good menu with a decent breakfast selection of food an din particular smoothies and drinks. I ordered a tie breakfast with scrambled eggs, mushroom, baked beans, avocado and tomatoes....but they did not have any mushrooms!!? They offered something else and I simply got more tomatoes. The food was simply not hot enough, the tomatoes had obviously been... More 

Helpful?
Thank TutinsPony
London, United Kingdom
Level Contributor
43 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Surprisingly good veggie breakfast. Though I would have loved a veggie Pattie instead of the chips. Very nice ambience for young children. The mocha coffee with cookie crumble was a let down- but I have not tried it in other places to objectively compare! Service was reasonably quick

Helpful?
Thank pradeeptonpe
Level Contributor
31 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Quick service, good quality of the food. A bit expensive for what it is, but it is normal in an airport. Large range of dishes for all the family, suitable for vegetarians.

Helpful?
Thank Adelcoi
2 reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

I'm still sat in the restaurant. The service has been great. But the food is terrible. The bread was stale and I've seen more meat on a stick insect than in the sandwich. Really not worth the money folks.

Helpful?
Thank Dan B
Richmond
Level Contributor
76 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Came here cause menu looked great. Service was quick and food was good although I had a salad which was a little bland and the chicken was cold- which is not my preference, but it tasted fine. Hubby got the chipotle half chicken which was tasty . They have such a large variety of options, I think anyone could find... More 

Helpful?
Thank t33th
Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Took forever to even get a drink. Ordered coffee and water and apple juice. The fresh Apple juice was delayed so no drinks were served. Ordered veggie breakfast. Advacado was missing asked about it and was told they ran out. No option was given before serving and no one told us till we asked. They would have just served an... More 

Helpful?
Thank trina m
Lagos State, Nigeria
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

It's a nice place and is really quite busy, you have to stand in line sometimes to get a table.It caters to children and they love the activity sets..but they can be slow and usually take a while to get your order. My children like to eat there cause of the giveaways. Like it but don't love it.

Helpful?
Thank isokenobichukwu
London, United Kingdom
Level Contributor
87 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

If you arrive really early for your flight and have upwards of 45mins, sit down at Giraffe, it's friendly and tasty and will be better than the airline food unless you're flying first class. Service is friendly however they are VERY busy and struggle to serve fast (problem could be in the kitchen struggling to keep up with requests) -... More 

Helpful?
Thank TheDustOfMyFootsteps
Gloucester, United Kingdom
Level Contributor
36 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

There's no doubt that the food is fresh and healthy, on the whole, but service wasn't great. On one hand you feel rushed with them keen to take your table but on the othwr you have to ask them things a few times before they deliver what you ask for. On the whole a good meal but won't rush back

Helpful?
Thank Liz G

Travellers who viewed Giraffe - Heathrow also viewed

Hounslow, Greater London
Hounslow, Greater London
 
Hounslow, Greater London
 

Been to Giraffe - Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
USD 37 - USD 37
Cuisine
British, Vegan Options, Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Kids
Open Hours
Sunday
00:00 - 23:59
Monday
00:00 - 23:59
Tuesday
00:00 - 23:59
Wednesday
00:00 - 23:59
Thursday
00:00 - 23:59
Friday
00:00 - 23:59
Saturday
00:00 - 23:59
Location and Contact Information
  • Address: Unit 10 Gate Level Terminal Five 5 | Heathrow Airport, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8806 5980
  • This restaurant is at Heathrow Airport (after security)

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Giraffe - Heathrow and other visitors
1 question
Ask a question

See all questions (1)

Questions? Get answers from Giraffe - Heathrow staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?