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Steak 'n Shake

5051 Som Center Rd, Willoughby, OH 44094-4201
+1 440-220-4817
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  • Excellent28%
  • Very good27%
  • Average9%
  • Poor9%
  • Terrible27%
4 weeks ago
“Poor Quality Food and Service”
1 Jun 2018
Restaurant Hours
American, Steakhouse
5051 Som Center Rd, Willoughby, OH 44094-4201
All Details
Write a ReviewReviews (11)
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1 - 10 of 11 reviews

Reviewed 4 weeks ago

Waited 25+ minutes for my food and it was cold. Had to ask for a straw. Stay away from this place. Bad management and poor quality food.

Thank Voeder
Reviewed 2 June 2018 via mobile

After not visiting this place for two years I tried to get them a third chance and they messed up everything there was other food in my fries. I asked for no sauce on my sandwich and they put it on anyway and I asked...More

Thank _violetvoz2284
Reviewed 25 October 2016

good atmosphere, great food, awesome milkshakes, typical American dinner feel, friendly staff, would 100% visit again next time I'm in the area!

Thank saryan14
Reviewed 9 September 2016

Seated quickly & with a smile. Server took our order after bringing our drinks. She read the order back to make sure it was correct . Checked on us when she delivered the food & came back to make sure food ok. Refilled drinks when...More

Thank Z7959ZRkarenm
Reviewed 17 July 2016

Very reasonable prices made better by all the coupons we receive in the mail. Recently had a healthy salad with grilled chicken and was impressed. Would get it again. Many shake flavors.

Thank lipgloss55
Reviewed 12 August 2015

Quality 'fast' food; higher-priced, but worth it as it's made-to-order. Lots of selections, unique flavor combos. Only complaint is younger employees, they should be more selective on hiring practices. Most are immature & snotty, some with finger nails that are considerably longer than normal, makes...More

1  Thank Lisa H
Reviewed 26 July 2015

You know you're in for a bad time, when upon entering each and every waitress looks at you and then looks away, never smiles, never a "Hi welcome to Steak n Shake, someone will be with you in a moment!" Noooooo and then the one...More

2  Thank John S
Reviewed 5 June 2015

This place has pretty good value for what you get I think, but I always expect more from my food. They do send out many coupons that usually provide a BOGO milkshake which is probably the only coupon worth using in my opinion and is...More

Thank Shane R
Reviewed 13 April 2015 via mobile

From the moment we entered the door our service was poor. Despite three servers walking past us multiple times each and the manager standing within feet of us, not one greeted us or even acknowledged our presence. After waiting for five minutes, a server did...More

1  Thank Willoughbygal09
Reviewed 18 February 2015

Food is pretty good but we never feel overstuffed. Restaurant is kept clean and severs usually do a very good job. Good value to cost.

Thank Zenarcher
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Waitstaff, Takeout
Location and Contact Information
  • Address: 5051 Som Center Rd, Willoughby, OH 44094-4201
  • Location: United States  >  Ohio (OH)  >  Lake County  >  Willoughby
  • Phone Number: +1 440-220-4817
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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