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Riverside Brasserie

$$ - $$$
British, Bar, International, Pub
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Hampton Court Road | Carlton Mitre Hotel, East Molesey KT8 9BN, England
+44 20 8979 9988
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5 Reviews from our TripAdvisor Community

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Showing 5: English reviews
Sutton, United Kingdom
1 review
Reviewed 2 weeks ago

Fantastic location, opposite the gates of Hampton Court Palace and with a terrace by the Thames with lovely views across the river. You would have to be totally incompetent to make a mess of such a wonderful catering business opportunity but this place managed to achieve just that. We visited at Sunday lunchtime on the warmest day of the year... More 

Helpful?
Thank Ed P
Poole, United Kingdom
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 4 January 2017

Let us sit down then told us they could not cook anything hot except fish and chips. However we ended up being relieved we had a good excuse to leave. New to the area we were excited to go in because of the view and amazing location. However inside is so dated and not remotely cozy. Very sad, obviously one... More 

Helpful?
1 Thank Lara P
Southampton, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 7 November 2016

My brothers and our wives have been eating in this restaurant for around ten years but during the last year the menu and the food has deteriorated. We ate there on Sunday last and it will be the last time. The service was generally good but most of the staff were very sullen and did not seem to care. The... More 

Helpful?
3 Thank Alan W
Management response:

Thank you very much for your feedback I am only sorry that we didn't meet your expectations on this and other visits over the last year. The hotel has indeed recently come under a new company and both myself as General Manager and the new owners fully understand the need for improvements and we are already working on the plans.... More 

acworth, ga
Level Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 2 November 2016

We stopped in here for drinks after touring Hampton Court. We didn't know if we wanted to eat here after seeing the old and worn decor, so we decided to start off with drinks and see how it went. I'm very glad we did because after the rude treatment by the bartender and the manager, we decided to eat elsewhere!... More 

Helpful?
1 Thank maryjga
Management response:

Thank you very much for the comments regarding your visit to the Riverside Brasserie. I would like to apologise for the level of hospitality and service you experienced whilst visiting, this is not what is expected from the team. The hotel and Brassiere is now under new ownership and plans are in place to make changes and improvements over the... More 

Level Contributor
23 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 31 October 2016 via mobile

The view is amazing, but the service is clumsy and disorganised. Food - average. Good for drinks. Avoid the restaurant.

Helpful?
1 Thank Ai N
Management response:

Thank you very much for your comments regarding your visit to the Riverside Brasserie. I was very concerned to learn of the disappointment you experienced during your visit and I would like to offer my apologies for this fact. This is not the level of service and food quality we strive for to deliver to our guests. The hotel has... More 

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Restaurant Details

Rating summary
  • Food
    2 of 5 bubbles
    Service
    2 of 5 bubbles
  • Value
    1.5 of 5 bubbles
    Atmosphere
Cuisine
British, Bar, International, Pub
Meals
Breakfast, Lunch, Dinner
Restaurant features
Outdoor Seating, Seating, Waitstaff, Serves Alcohol, Full Bar, Reservations, Highchairs Available
Good for
Groups, View, Child-friendly
Location and Contact Information
  • Address: Hampton Court Road | Carlton Mitre Hotel, East Molesey KT8 9BN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  East Molesey
  • Phone Number: +44 20 8979 9988

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Riverside Brasserie and other visitors
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Questions? Get answers from Riverside Brasserie staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?