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Frankie & Benny's New York Italian Restaurant & Bar - West Thurrock

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Lakeside Retail Park, West Thurrock, Grays Thurrock RM20 3WH, England
+44 1708 252551
Website
Today
09:00 - 22:30
Open now
See all hours
Hours:
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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172 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Essex, United Kingdom
Level Contributor
62 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

Visited for lunch, not terribly busy and only 2 waiting staff. Service pretty slow, but the food was not bad. Don't think I would use this as a first choice if I could find anything better in the area.

Helpful?
Thank ilderv0
Sidcup, United Kingdom
Level Contributor
24 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 14 February 2017 via mobile

Went this morning at 9am for breakfast. Friendly welcome, restaurant got quite busy on opening & the lone waiter handled it very well, seemed to manage tables well & we got served quickly. My partner ordered pancakes & bacon and I had the veggie stack. My breakfast was an interesting combination - Potato Rosti, fried egg, rosemary bread, avocado, cheese... More 

Helpful?
Thank tws973
Brentwood, United Kingdom
Level Contributor
167 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 13 February 2017 via mobile

The last two times coming to F&B in the last month has been really good! The food is fresh, service was great and the drinks were cold! I honestly being F&B has upped its game! It's still slightly over priced for what it is, but they're definitely reinvesting into the business! Well done!

Helpful?
Thank Jo Anne L S
South Ockendon, United Kingdom
Level Contributor
72 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 30 January 2017

What happened to this place, was once great, now service is slow and overpriced, along with poor hygiene and atmosphere.

Helpful?
Thank KEITH B
1 review
1 of 5 bubbles Reviewed 30 January 2017 via mobile

We have visited Frankie and Bennie's most months for the past 3 years and the service we received tonight for my Husbands birthday was absolutely terrible, We had a table of 6 adult and 2 children, We waited an hour and twenty minutes after our order was taken, then complained and waited a further 10 minutes for our food to... More 

Helpful?
Thank Ricki S
London, United Kingdom
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 January 2017

Booked a table in advance, were seated on time. Service was good once the order was placed, no complaints what so ever. Perfectly edible food, fish and chips, spag bol, ribs, chicken in pitta. It'd been difficult not get it right. The Stella from the bar was disappointing, didn't taste quite right.

Helpful?
Thank N S
Rainham, United Kingdom
Level Contributor
48 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 30 December 2016

Went there for Sunday Breakfast. Great food and service, comfortable surroundings, easy to park , well worth a visit.

Helpful?
Thank philipn968
London, United Kingdom
Level Contributor
40 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 23 December 2016

We (4 of us at work) ordered a full breakfast each. Was great. We returned and ordered a lunch takeaway Pasta, Pizza, Calzone... All absolutely wonderful. Will definitely be ordering again soon!

Helpful?
Thank Earunder
Level Contributor
62 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed 7 December 2016 via mobile

Can't even get a simple order of diet cokes no ice right Then we ordered a veggie meal with no onions due to having allergies to them and they sent over a calazone with onions on When trying to talk to our waiter about it it was pointless (lights are on but no one home) then spoke to the manager... More 

Helpful?
Thank Clattatio
Canterbury, United Kingdom
Level Contributor
53 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 3 December 2016

We entered and were acknowledged by a waiter which was really nice. We waited quite happily as they were busy. We had a 10-15 min wait till a table was ready. There was a table with a group of 8 - 10 young women who were noisy, squirting tomato sauce, and throwing a bit of food at each other. We... More 

Helpful?
Thank Peter O

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Average prices
USD 37 - USD 37
Cuisine
Italian, American, Diner, Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
09:00 - 22:30
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: Lakeside Retail Park, West Thurrock, Grays Thurrock RM20 3WH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Grays Thurrock  >  West Thurrock
  • Phone Number: +44 1708 252551

Questions & Answers

Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - West Thurrock staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?