Flying Shuttle

Flying Shuttle

Someone from this business manages this listing.
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+44 1440 702853+ Add website
Hours
Sun
11:30 am - 11:00 pm
Mon
11:30 am - 11:00 pm
Tue
11:30 am - 11:00 pm
Wed
11:30 am - 11:00 pm
Thu
11:30 am - 11:00 pm
Fri
11:30 am - 11:00 pm
Sat
11:30 am - 11:00 pm
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
3.5
3.5 of 5 bubbles

RATINGS
Food
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
3.8 of 5 bubbles
Atmosphere
3.9 of 5 bubbles
Does this restaurant offer table service?
About
The Flying Shuttle in Haverhill stands out from the herd. Named for John Kay's pioneering invention that revolutionised weaving and looming, our pub boasts an eye-catching black and red exterior, and fabulous interior décor. Bring the indoors out by dining on the covered terrace. In this cleverly designed area you'll find light wooden furniture, a contemporary fireplace, dramatic hanging lightshades, and plant boxes. On cooler days, come inside and share a meal in a modern setting with stylish vintage accents. We are one of the best family pubs in the area. Children love exploring our inventive outdoor play area with its giant puzzles. We offer a range of main meals and desserts to appeal to a wide variety of tastes.
CUISINES
Bar, British, Grill, Pub
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Brunch
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Validated Parking, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Mastercard, Visa, Digital Payments, Cash Only, Free Wifi, Accepts Credit Cards, Table Service
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3.5
3.5 of 5 bubbles673 reviews
Excellent
239
Very good
150
Average
101
Poor
81
Terrible
102

derek61
Newmarket911 contributions
3.0 of 5 bubbles
Feb 2024 couples
First impressions bright and clean restaurant, bar and toilets but the bench seating needs a deep clean top dirty with grease hand marks on top edges and seating and backs all need thorough cleaning. Service could we not fault the friendly and efficient service throughout the visit. Good selection of drinks to choose from. We had our meals from the lunch time set menu which is reasonable price two courses £14.25. Starters, Breaded mushrooms were very nice with garlic dip. Soup of the day we had the last portion of tomato soup at about 1245, then offered mushroom. We had the one portion would had had three if there was more tomato. Menu said it came with a sliced crusty roll but had end slice of bread crust. The soup itself was nice. Marinated cherry Tomato Bruschetta, this was served on another slice of end crust of bread which was hard to cut, there was very little or no marination of the tomatoes. Mains, Cod Goujons with chips tartare sauce these all very nice. Comment on garden peas later. Gammon steak a bit over cooked, grilled pineapple, chips, again all nice and tasty and a free range egg which was a disappointment as yoke set solid like a boiled egg. Back to the peas most of these were left by us not nice as dry undercooked and cold how can you not get frozen peas right?
Written 5 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Service Desk
Hi Derek, Thankyou for leaving us a review, we will take on board the feedback you have given and discuss with the team and will make sure we improve for next time. Joe
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lot2330
London30 contributions
3.0 of 5 bubbles
Dec 2024 family
Service was really poor and this didn’t make a good atmosphere. We were in the restaurant for nearly 2 hours before any food made it to the table. In the whole 4 hours we were there, we wasn’t asked if we wanted a drink once and we went over to the bar to get our own drinks. Even if you book an early slot to eat, other tables are prioritised that arrived after so it’s pot luck when your food is served. More staff is needed and better management in the kitchen is needed to cope during the festive period.
Written 16 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
Dear Lot2330 Thank you for taking the time to leave us feedback about your recent visit to the Flying Shuttle. Management have taken on board the points you have raised and are working to ensure this does not repeat inn the future. Thank you for leaving feedback and have a nice day. Management
Written 19 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

fork_handles
Luton2100 contributions
3.0 of 5 bubbles
Nov 2021 none
We visited The Flying Shuttle for a family meal in November 2021. It is a pretty standard modern food pub with decor associated with weaving looms, hence the name. The staff were ok but the restaurant generally felt cold and a bit unwelcoming. We ordered Sunday roasts which for the price seemed to be quite small portions. This was not helped by the meat and yorkshire pudding being virtually cold with the potatoes and vegetables lukewarm. Had there been more on the plate, or the plate warmed, this may not have been so noticeable. The desserts were ok but again only lukewarm. Hopefully the food will improve should we visit again in the future.
Written 23 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlyingShuttle2016
Hi fork_handles, Sorry to hear that the food you ordered wasn't up to our usual standard. I have passed on your feedback to our kitchen team to make sure this doesn't happen again.Many thanks, Donata, general manager
Written 1 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sunny days
London57 contributions
1.0 of 5 bubbles
Dec 2024 family
Booking was 12.30 and finally eating mains at 2.45 . We had 2 small children and this was too long to wait. We had no service with drinks . So for 11 people , we therefore had to go to the bar. We were also told when asked where our food is , we were told it’s very busy , but people who came in after us , were all served starters and mains before we even had our starters . It did not make any sense what was going on. Then we asked for the bill and after seeing the bill , they did not even take off our pre booking fee of £55 . Had to therefore bring that to their attention. I just think it’s badly organised and poor service . Good was good but service SHOCKING .
Written 15 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
Sunnyfays, Thank you for taking the time to leave us feedback about your recent visit to the Flying Shuttle. Management have taken on board the points you have raised and are working to ensure this does not repeat inn the future. Thank you for leaving feedback and have a nice day. Management
Written 19 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Raff C
Enfield2 contributions
1.0 of 5 bubbles
Dec 2024 family
First impressions was impressive and the initial service was ok to then it slowly went downhill and fell off the cliff!! Went there with my family and 2 very young grandkids on 15/12/24, ordered the drinks then shortly after we ordered the food and considering we ordered a “while you wait” of olives to keep the kids occupied until the main food came they took 30mins to arrive, we arrived at 16:20 and got food 17:45, the excuse was they were busy but the place had loads of empty tables and that doesn’t explain why people that turned up well after us got served food 30mins before us!!! Anyway food turned up with missing items on 3 of the plates only to be told after they had ran out of some items, didn’t even offer a substitute!! It gets worse whilst eating my burger, 3 bites in, there was a few long hairs hanging out from in between the burger🤢. I immediately told the server when I noticed and his first response was “Errrrr” then walked off, he then came back and took my plate and asked if i would like the chef to make me another!! (I don't think so) . The server did tell the manager but at No point did she come over to apologise or acknowledge the issue!!! Very unprofessional if you ask me. They did remove my meal off the bill and my son was very annoyed with the whole experience and made it clear to server which wasn't his fault if thats the way the establishment train their staff. They also seemed in a rush to get us out, asking whilst my daughter was still eating if we are paying by card or cash!! I personally wont be going there again as its not my local but I also think my son and his family won’t be too!! All I can say unless you like hairy burgers and a very slow service with no customer care then avoid this place!.
Written 15 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
Raff C, we regret to hear that you had this experience with us. Management are investigating the issues you have raise. We would like the opportunity to make this up to you. Please contact our manager at 01440 702853 so we can make your experience a positive one. Liam Johnson General Manager
Written 19 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tree C
1 contribution
1.0 of 5 bubbles
Jan 2025 none
Most of the menu had ran out so nobody could order what they wanted. The party was for a birthday and the persons whose birthday it was is a vegetarian so had almost nothing to eat. I reluctantly ordered a burger which was supposed to come with coleslaw but found out after I got my food that there was no coleslaw either! So I paid full price for a meal which had items missing. My burger was burnt in some places and so were all the Yorkshire puddings that people had. Why do you think it is acceptable to serve visibly burnt food?! The staff were dressed like they were popping down the job centre and lacked the capability to smile. I paid £15 for a main meal which I could have made in my air fryer for a few pounds, and it would have tasted better. Absolutely awful experience. It’s a shame because the restaurant itself looks fairly nice but that is the only thing going for it. I would like to say that it was a one off bad experience but every time I’ve been here it has been the same problems. I was gutted when we were told where we were going because I knew what I was in for. Never again.
Written 13 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
hi tree c thank you for taking the time to leave us a review. we are sorry to hear that this was your experience and will pass on this information to the team in order for us to provide a better service. we hope you will give us another chances in the future. thanks katey
Written 16 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dawn M
Acton86 contributions
1.0 of 5 bubbles
Jan 2025 friends
We went here with friends after seeing a show. A lady took our order, and she seemed OK but not overly friendly. Alot of the menu was not available, considering how quiet the pub was we had to wait a considerable amount of time for our food to arrive. The young girl who brought our food out was beyond rude, my husband meal was suppose to come with coleslaw it didn't, we ordered a portion of onion rings and they didn't come either, he asked the girl about the onion rings and was greeted with a glare and continued glaring while she walked back to the kitchen. She then returned with the onion rings and banged them down on the table without even speaking a word. The table next to us was also served by the same girl and could not believe her attitude either. We did not stay for a pudding as we really did not feel welcome. We will not be returning. It was quiet obvious the young girl did not want to be there!
Written 11 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
159dawnm, Thank you for taking the time to leave us feedback about your recent visit to the Flying Shuttle. The matter you have raised is currently being investigated by management to ensure this never happens in the future. Once again thank you for bringing this to our attention, have a wonderful week. Flying Shuttle management team.
Written 14 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Phil G
5 contributions
2.0 of 5 bubbles
July 2024 friends
I went for food with two friends. Initial service was prompt and friendly and drinks arrived quickly. I ordered the Steak - the tomato and mushroom was cold and had to ask replacements. The gentleman waiting us was apologetic, prompt and provided great customer service to resolve the issue promptly. The steak... it tasted like it had been under a heat lamp for too long as had dried out a bit and was very tough. Trying to swallow it was a challenge and I ended up choking on it. I left the rest of the meal after several bites. My friends said there's was okay - not great but okay (Scampi and Fish & chips). When it came to time to pay no refund was offered. For the price we paid here we'd have been better off going to the Wetherspoons in town as is 2/3rds the price and similar quality.
Written 13 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Service Desk
PhilgP7922AG, Thank you for taking the time to leave us feedback about your recent visit to the Flying Shuttle. Its a shame that you didn't enjoy your meals with us on this occasion I will pass your concerns about the steak to the kitchen team and will be working closely with them to ensure that our food quality remains to the highest standard. Once again thank you for taking the time to leave us feedback we hope you have a wonderful day. Liam Johnson General Manager
Written 15 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

L M
Cambridge7 contributions
2.0 of 5 bubbles
Sept 2023 family
Disappointing. We came a few months ago and food was terrible. We wanted to give the place another chance as our kids like the place. Really service was terribly slow, not staff’s fault just not enough of them. On being served our food we asked for more drinks, was told someone would come and take our order. They took so long our kids were gasping was quicker to get the bill and stoped at the local petrol garage to get the kids a drink! Food was ok, better than last time so that is something! Went to take the kids to the toilet and hubby saw another customer taking drugs in the toilet! Yeah sorry we won’t be back
Written 27 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Service Desk
L M, Sorry to read that your experiences with us have been disappointing, as a team we take all feedback on to improve on areas that our guests tell are we let them down. On behalf of the team we will work to improve on the areas that you have outlined. Liam Johnson General Manager
Written 29 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dacre L
Cambridge37 contributions
2.0 of 5 bubbles
Aug 2024 family
I really only have the one rigid complaint and that is the service specifically the time it takes to get your food when ordered. It is awful never have i had to wait so long between courses. Also, no one comes to ask if everything is alright. I with family have been, not by choice at least 5 times and every visit has been the same very slow service and no interest shown by the servers. I would certainly not go there by choice and certainly if it's down to me to choose where to go will NEVER choose the Flying Shuttle why the hell do they not have the staff to cope with this problem. On the last occasion, i spoke with a member of staff about the appalling slow service to which she replied yes, sorry, but i wasn't the first to complain. So be prepared and try and stay awake.
Written 24 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
Hi Dacre L Thank you for taking the time to leave us some feedback. I am sorry that you feel that we have let you down on your visits. I would love to discuss this further you over the phone and try and put right what gone wrong. Please can you call me on 01440 702853. Many thanks Carol
Written 26 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Linda W
14 contributions
1.0 of 5 bubbles
Sept 2023 friends
Very disappointed from start to finish. Booked in for 7 o clock, our order was taken shortly after. One hour later we hadn’t received our food while people who had arrived before us were being served. When we complained the waitress came back and said our order had been lost and she asked for our choices once again. So finally after over an hour and a half we received our order. Firstly our drinks order was served with flat spritz so had to be returned. We had half hearted apologies for the very late arrival of our food. Desserts were very short measures, Apple and Cherry crumble hardly covered the bottom of the bowl and the custard was cold . All in all the whole night was a a farce, hence to say we did not leave a tip and in theory Should have been offered a discount for the shoddy service and very late arrival of our food.
Written 23 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Service Desk
Hi W5761adlindaw, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. Flying Shuttle
Written 25 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Johanna J
5 contributions
5.0 of 5 bubbles
Jan 2025 couples
We went for an early dinner and we were greeted by a member of staff with a smile who escorted us to our table, our food was excellent and it was very tasty, all the staff that were allocated to look after us were very helpful and treated us with respect. The Pub/Restaurant and toilets were spotlessly clean. We would like to thank the Manager and all his staff for a very enjoyable time. Regards Johanna
Written 22 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
hi johanna j thank you for taking the time to leave us a review. we are glad to hear that you enjoyed your visit with us and look forward to seeing you again soon thank katey
Written 24 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anonymous Reviewer
Saffron Walden2 contributions
2.0 of 5 bubbles
Jan 2025 family
Went into this pub with high expectations. We went on the first Monday of the new year and it was really quiet. A gentlemen took our order without a pad for a sharer starter and 2 mains and we received our food 20 minutes later… but without having seen our starters. We said we wanted it off the bill but I think it was missed off anyway. Food was very middle ground - sausage and mash said came with caramelised onion gravy but it had pulled chicken in it? Scampi was rock hard with no flavour (overcooked). Disappointed but the lager selection is good. When we said about the Camembert no apology was made and the server didn’t seem bothered. Won’t be returning anytime soon.
Written 6 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
hi tour23492828433 thank you for taking the time to leave us a review. we are sorry to hear that your experiences with us was disappointing. we will look in to the point that you have mentions and talk to the staff so that this doesn't happen again thanks katey
Written 9 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Johanna J
5 contributions
5.0 of 5 bubbles
Aug 2024 family
We all had a great afternoon at the Flying Shuttle, we had our Sunday lunch, I had Rotisserie Chicken and I enjoyed every piece of it, for Desert I had my favourite Sticky Toffee pudding. The waitress that served us was Leah she was welcoming and very helpful and, all the members staff were very pleasant with a smile on their faces. We will be going back as the Pub/Restaurant including the Toilets are spotlessly clean. We would all like to Thank the Manager, Chef and all the Staff. Regards Jo J
Written 26 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
Dear Johanna J, Thank you for taking the time to leave us feedback about your recent visit to The Flying Shuttle. Its wonderful to read that you had a pleasant meal with us and Leah stood out during your visit. I will pass your comments to Leah and we look forward to welcoming you back in the future. Liam Johnson General Manager
Written 27 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelly R
6 contributions
2.0 of 5 bubbles
Sept 2024 family
I have visited a few times for a cheap and cheerful place to eat as a family, however on this occasion my son found a hair in his food. When I complained they replaced his meal but he was obviously a little put off. There was no apology or offer to take the meal off the bill, which would have been nice as everyone had finished eating by the time his meal came. My other two children were getting ratty by this point as we had already waited 50 minutes for the food. Waitress and man who was in charge didn't crack a smile between them. Only saving grace was the barman. Definitely won't return in a hurry.
Written 30 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pub Owner
hi kelly we are sorry to hear about this incident. we will try out best to make sure that it doesn't happen again and we hope to see you again soon thank katey
Written 2 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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FLYING SHUTTLE, Haverhill - Updated 2025 Restaurant Reviews, Menu & Prices - Tripadvisor

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