The Suffolk Hotel

The Suffolk Hotel

Someone from this business manages this listing.
Learn More
+44 1440 711998+ Add website
Hours
Sun
10:00 am - 6:00 pm
Mon
12:00 pm - 10:00 pm
Tue
12:00 pm - 10:00 pm
Wed
12:00 pm - 10:00 pm
Thu
12:00 pm - 10:00 pm
Fri
12:00 pm - 11:00 pm
Sat
10:00 am - 11:00 pm
Improve this listing
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.5
4.5 of 5 bubbles
Travellers' Choice 2024

RATINGS
Food
4.4 of 5 bubbles
Service
4.5 of 5 bubbles
Value
4.4 of 5 bubbles
Atmosphere
4.6 of 5 bubbles
Does this restaurant offer highchairs for toddlers?
About
The Suffolk Hotel is the the home of delicious food and beautiful cocktails! Family run and known as Suffolk's Best Kept Secret, you can sit back and relax as our attentive team take care of you. We have a menu that you will LOVE packed full of hearty dishes we can't get enough of. Or why not join us in the bar for a cocktail or two? Dan, James and the team look forward to welcoming you very soon.
PRICE RANGE
$10.00 – $50.00
CUISINES
Bar, International
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Street Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, American Express, Mastercard, Visa, Digital Payments, Free Wifi, Accepts Credit Cards, Table Service, Gift Cards Available
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.5
4.5 of 5 bubbles600 reviews
Excellent
416
Very good
67
Average
39
Poor
32
Terrible
46

Janet R
1 contribution
5.0 of 5 bubbles
Mar 2024 family
y daughters and their children met at Nine Jars for a Mothers Day cream tea. There were 7 of us and we had pre booked our table. We were greeted as soon as we had sat down and offered drinks immediately. Some of us had tea and others a cold drink. The tea arrived at the table almost immediately quickly followed by the cold drinks. The tea was always fresh as new teapots arrived as soon as they were needed. Our towers of delicious food were brought when we were ready for them. The selection of food from savoury to sweet was amazing. The pastry on the sausage rolls melted in my mouth. The adults started from the bottom plate to the top whilst the children tended to work from top to bottom! Everything had been prepared beautifully with a large selection and very little was left. We were given boxes to take the left overs home. The table was set with vintage cups, saucers and plates which we really appreciated. The waitresses were polite and pampered to our varied whims! And no-one called us guys! Its a lovely place to visit and yes we'll be going back. We all highly recommend them not only for their cream teas but their other meals too.
Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks for taking the time to leave such a lovely review. We hope to see you again soon!
Written 18 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tami J
Haverhill76 contributions
5.0 of 5 bubbles
Mar 2024 family
My mother and father in law wanted somewhere special to celebrate their 60th wedding anniversary. Thankfully, we have Nine Jars to accommodate this kind of celebration and they absolutely come up with the goods! Everything was beautifully set up, staff couldn’t have been more attentive and nothing was too much trouble. As for the food, the hot buffet was absolutely delicious, tea and coffee was available and we were left alone to enjoy our time with friends and family with staff never too far away if we needed them. Thank you so much Nine Jars. I wholeheartedly recommend this venue for anyone else wanting to celebrate a family gathering of this kind.
Written 17 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks so much Tami, we are so pleased we was able to make your in-laws special Anniversary a great event!
Written 18 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

S W
4 contributions
5.0 of 5 bubbles
Sept 2024 family
Nine jars always goes above and beyond and when we visited with family to celebrate our first wedding anniversary with their new Sunday roast platter we wasn’t disappointed! We everything was seasoned perfectly and tasted amazing! We were all so full afterwards too. It’s great to finally have a really good Sunday roast to enjoy in Haverhill rather than travelling out of town!
Written 9 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks for the great review!
Written 26 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Isabella S
2 contributions
1.0 of 5 bubbles
Dec 2023 friends
Buffet had no vegetarian food, even though we checked before booking. We had to pay in advance so vegetarians in our group paid a lot for an empty plate. Staff couldn’t help and the email we sent afterwards has been ignored. So if you don’t eat meat or if you care about being treated properly then Nine Jars is best avoided.
Written 26 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Demi Goodwin
Hi Isabella, Thank you for your review. I'm sorry you felt the buffet wasn't up to standard. We cater for vegetarians as standard and there was a number of dishes which were suitable. All of the Canapé's, quiches, nachos, cheeses & crackers, bread selections, sweet treats, samosas, pakoras, stuffing balls, bubble & squeak fritters were all vegetarian. There were other option which the kitchen did prepare also, however I cannot remember all items which were put out, so I apologise about that. I'm sorry you felt unhelped by the staff members however, I was working that evening in question and I cannot remember customer nor staff asking for help identifying dishes. I'm saddened you felt we do no care, as we all work hard to make Nine Jars the place to go. We did/do have signage for the tables, which I wrote up myself but perhaps they got forgotten as we were busy and understaffed that evening. I haven't seen your email just yet, being a small family run business, it is sometimes difficult to keep on to of these especially during the festive period. I do hope you try us again, and I hope you had a wonderful festive period. Demi - GM
Written 28 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laura
Cambridge2 contributions
5.0 of 5 bubbles
Sept 2024 friends
A real hidden gem! popped in for dinner with my work friends this week as it was roughly central to us all as a meeting point but none of us had been before. We were blown away by the cosy atmosphere, an impressive menu and amazing food! Every course was unbelievable, really really delicious food, we’re excited to come back & try the roast dinners that our waitress raved to us about. Speaking of! the cherry on top of an incredible meal was our sweet and smiley Olivia wilde lookalike waitress (sorry we didn’t catch your name) who was so friendly and SO funny we were almost laughing ourselves out of our seats!! She was a real angel & very attentive. We did jokingly try poaching her to come join our workplace but sadly she was loyal to nine jars, we’ll have to come back with a better offer and try again LOL!
Written 29 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks so much for this fabulous review! We always love reading how much of a great time our customers have had, and this really made Helen's day (she looks most like Olive Wilde!!). We hope to see you again soon.
Written 3 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lynn D
7 contributions
1.0 of 5 bubbles
Feb 2024 family
The whole evening felt chaotic and poorly organised. Several things on the menu were not available. We waited a very long time for our food and drinks. A glass of wine, when it finally came, was not the wine ordered (with no apology). The food was horrible. Salmon hideously overcooked and solid in parts, chewy in others. Bao bun defrosted in the microwave, burger overcooked, duck like old boots. Other bun left in the microwave too long and turned to rock. Wondering if there was a chef in the kitchen at all on this evening. Waitresses doing their best but we were extremely unimpressed.
Written 17 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Demi Goodwin
Thanks for your feedback. We appreciate that the evening felt chaotic for you, as you could probably tell we were extremely busy. The wine you ordered, was out of stock and we substituted with the closest match we had, the server assures me they apologised for the wait/the subsequent substitute - which you said was okay. I’m surprised you didn’t enjoy your food, as your table ate all what we prepared for you. We will take your feedback on board on how we can improve and hopefully see you again.
Written 18 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Navigator570744
Withersfield9 contributions
3.0 of 5 bubbles
Feb 2024 friends
Went for afternoon tea. Was very disappointed, over the phone it sounded really good, but we got hardly any sandwiches a tiny bagel and sausage roll and one small scone. The cakes were minuscule and looked like the frozen ones you can buy in Iceland. For £75 for 3 of us it was a bit expensive. Would not come back for this again.
Written 9 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Demi Goodwin
We were so please to have you come for the afternoon tea. You were one of the first guests to try our new set menu. I’m saddened to read this review especially after you gave us such positive comments and feedback in person. The afternoon tea was exactly what we advertised in images and is designed as “finger sized”so you can pick at leisure, hence the sizing and you received a substantial enough per person, with enough for you to even take some home as we packaged your leftovers away. We will however, take this feedback onboard as with all feedback but I’m sorry your felt £24.95 per person was a bit expensive for this, however this is industry standard. I do hope you try us again.
Written 18 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Megan
Haverhill1 contribution
5.0 of 5 bubbles
Feb 2024 family
We attended nine jars to get the breakfast deal along with a couple of coffees, with a very playful 1 year old. We were served by your member of staff ‘Alice’. Alice provided excellent customer service, coffees were fab, food tasted great and nothing was too much hassle with her additional banter and caring nature to indulge in conversation. My one year old absolutely adored her by the end of our visit - rest assured we will be back soon. She is an absolute credit to your team! Many thanks
Written 3 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks Leigha! What a fantastic review! Hope to see you again soon.
Written 6 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jasmine G
1 contribution
5.0 of 5 bubbles
Apr 2024 family
Came into nine jars this morning hoping for breakfast but they only do hotel guests but Jamie the chef was very accommodating and as a kind gesture offered to do breakfast for us. The breakfast was amazing. Please bring this service back. Very happy with the service offered. Kind, polite and attentive. Thanks to Jamie for giving us a good breakfast 😊
Written 23 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tab R
St. Neots14 contributions
1.0 of 5 bubbles
Feb 2022 couples
Went here for the first time on Valentine’s Day. The decor was lovely and there was a good choice of food so we had high hopes (although less choice than indicated online and some food was unavailable even though we weren’t told this until after we had ordered and waited for it). Unfortunately we were bothered by a drunk man that the owner/manager was friends with. He came to our table and tried to start a fight with my boyfriend, getting in his face and being really aggressive, while we were minding our business and trying to have a nice meal. The manager thought it was funny, even though I felt really scared, and he begrudgingly made the guy leave when we told him that we would leave if he wasn’t escorted out. It totally ruined the evening for us, I have never felt that unsafe in a restaurant before. How it was deal with was really unprofessional, we weren’t even offered a discount so the service and hospitality was hugely disappointing. The food then came and it wasn’t good at all, the calamari and halloumi fries were clearly from frozen packets, really over-done and overpriced. I imagine this place is nice for a few drinks but the whole experience really ruined what we hoped would be a nice and romantic night. Avoid the food at all costs.
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James P
Hi, sorry to read this. I can assure you that the man in question is not a friend, we have actually never seen him before. We were asking him to leave and once he got aggressive we made that happen all the quicker, obviously I can only apologise that you were caught up in that, I can totally appreciate it is not a nice situation to be in. In terms of the food we usually get rave reviews, and unfortunately we had sold out of the Tempura Prawns earlier in the day. I do hope you choose to visit again. Kind regards, James
Written 14 February 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie W
2 contributions
5.0 of 5 bubbles
Oct 2023 couples
Lovely warm atmosphere as soon as you walk in. Food is incredible, especially the limoncello tiramisu ( please never take it off the menu) the staff are friendly and welcoming and love that we can bring our dog if we want to. Can't wait to return to try more!
Written 24 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Pilley
Thanks for a great review! The Limoncello Tiramisu is to die for, I agree!
Written 25 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy D
1 contribution
5.0 of 5 bubbles
Apr 2022 none
Booked a table for six for drinks Saturday night, and despite the staff having a full restaurant/bar with a table of 30 too, we had great service all evening! Our drinks never took too long to arrive (and we ordered a lot of drinks due to the 2 for 1 offer on certain drinks) and the staff always came to check up on us for more orders. The 2 for 1 drinks are just as good as the full priced drinks, and are good sizes too, so you get good value for money. Some of our party also ordered some food. One got the two sliders - she thoroughly enjoyed them and was really impressed with the portion size! We can't wait to book again for a meal next time!
Written 4 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LB
Haverhill9 contributions
1.0 of 5 bubbles
Sept 2021 friends
Been to nine jars tonight with friends. Waited for drinks and after 40 minutes had to ask where they were, waited 1 hour & 20 minutes for small plates to arrive to then the waitress come over and say they haven’t got a few of the small plates and if I wanted anything else it would be another 20-30 minute wait. A friend ordered nachos to then be told no salsa with the nachos. Seems to be most things are always off the menu, 4th time we’ve been with 8 weeks and been pretty bad, but tonight was the worst. Poor service from the kitchen team, felt sorry for the waitress as many other people was waiting a long time also and she was getting the brunt of it. Never normally one to write a review or complain as places/ people can have off days but things have happened on many occasions now, it’s not on especially when it’s priced to the higher end.
Written 11 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James P
Hi, Sorry to read this. On this particular evening we were unfortunately under staffed and had a lot of unbooked walk-ins resulting in an incredibly busy evening for us. We have since put in some new systems to ensure we can minimise this happening again. I'm glad to hear to like Nine Jars, 4 times in 8 weeks is impressive! So I can only apologies that on this occasion things were maybe not as speedy. Due to the on-going HGV driver issue, stock levels have been tricky, which is why we may have run out of a couple of the items you ordered. We have had numerous occasions now where our deliveries for the weekend have not turned up! But I feel this is now getting back on track and our deliveries seem to be more reliable... hopefully the world is returning to normal! I do hope you choose to return as if you look through some of our other recent reviews, I'm sure this was a one off mishap. Thanks for taking the time to leave this, each review helps us to improve our service. Kind regards, James
Written 18 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jftaylor
Cambridge3606 contributions
4.0 of 5 bubbles
Nov 2022 solo
The set up of this place has changed. A brightly lit front seating area and a looser lit issue. It did take a little while to order. I think they were low on staff. Usually they do a tapas menu but it looks to me they’ve bought back some pub classics such as burgers and steaks, the burger did feel to me to take longer than usual. The burger was much better than the nearby Wetherspoons that’s due to price and better quality ingredients. The chocolate desert I had was very nice. Even with a drink it just came up under £20.
Written 21 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alan P
Hailsham25 contributions
2.0 of 5 bubbles
Oct 2023 couples
We were staying in the hotel and had a voucher for an evening meal as well. The music was a bit too loud and it was very dark, we could only just about read the menu. Our starters were delicious, I had breaded prawns and my wife had calamari. The first two things my wife chose as a main were unavailable so we both ended up with the burger. At £17.95 we thought they would be something special, unfortunately they were not. There was no flavour to them at all, it just tasted of mince! Mine was just about cooked but the one my wife had was virtually raw and she left most of it. I'm not sure if the hotel or 9 jars who do the breakfast but it was awful. Waited about 40 minutes for it to come out. It was pretty horrible, the sausages had a very strange taste and were pretty shriveled up and the hash browns were not cooked properly, they were nearly still frozen in the middle.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-15 of 600
Best moderately priced restaurants
See all
De Maravilla Tapas
Mediterranean • $$ - $$$
Open now
Star Burger Cafe
Healthy • $$ - $$$
Closed now
Doffy's Tea Room
Cafe • $$ - $$$
Closed today
Route 66 Haverhill
American • $$ - $$$
Closed today
Baltic Amber
Eastern European • $$ - $$$
Open now
The White Horse
Bar • $$ - $$$
Ceo's Kitchen
Mediterranean • $$ - $$$
Open now
Flying Shuttle
Bar • $$ - $$$
Open now
Rose Palace Indian Restaurant
Indian • $$ - $$$
Open now
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

THE SUFFOLK HOTEL, Haverhill - Updated 2025 Restaurant Reviews, Menu & Prices - Tripadvisor

Things to DoFlightsHoliday RentalsTravel StoriesCruisesRental Cars