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2
Sat., 17/4
20:00

Ratings and reviews

#2 of 2 Bar in Brome
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British, Bar
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner
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meals, features
Reviews (96)
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Traveller rating
42
25
15
8
6
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Time of year
LanguageEnglish
Traveller rating
42
25
15
8
6
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Reviewed 15 December 2020

My husband and I thought that we would stay here overnight after a family funeral. We actually had our wedding reception here and we were well looked after. Tonight we were given one of the outside single story building rooms. I can only say I...was horrified. The rim was pokey and over hot. Then when we went I. To unpack we discovered it was filthy. Milk splashed down the side of a chest of drawers, all the surfaces chipped and dusty, the bathroom was hideous. Paint splatter all I. The floor mould round the bath and windowsill. The sink was dirty. The toilet was clean but with current infection control regimes I would expect a fresh roll of toilet paper not a half used one. Every single drawer handle was either full of dust or grim is coffee splats. However I save the best til last. On one hand of the bedside tables there were nail clippings 🤮. When my husband went to reception to complain he was told well there is no one here to help at the moment I’ll send someone when I can. I had packed sanitizer just reassure myself but this was beyond a bit of spray. I have photos if you need to see them... So very sad that a little trip down memory lane has been trashed. I have just sent apologies out to my family members who had to stay in these rooms when we got married....More

Date of visit: December 2020
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Reviewed 3 November 2020 via mobile

We checked into the hotel, with a polite and friendly staff member. We were given room number 3, which is one of the chalet type rooms facing the car park outside the main hotel. On entering the room it smelt of smoke even though it...had a non smoking sign outside! The room was old fashioned but just in general felt grubby and dirty, it felt like it needed a deep clean. The bathroom was even worse. Even though it’s a budget hotel the room was disappointing, we had breakfast booked this was good the first day, then let down on the second morning when I found a hair in my bacon. I felt the rooms on the web site were not what we booked. I’ve stayed in cleaner and better travelogdes. I would I stay here again..no sorry.More

Date of visit: November 2020
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Reviewed 25 September 2020

Great afternoon tea, very professional and excellent greeting, food was great. Plenty of delicious hot tea

Date of visit: September 2020
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Reviewed 16 August 2020 via mobile

PROS: Rural location Excellent value for money Delicious food Lovely staff Old-World charm in Suite CONS: Room-cleaning needs attention, especially the bathroom Suite has a really nasty smell in bathroom, possibly stale cigarettes or raw food as its situated next to the kitchen

Date of visit: August 2020
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Reviewed 4 August 2020 via mobile

This was our 3rd visit and stayed in the honeymoon suite as usual as the spa bath is the main attraction, the light above bath flickered constantly and a lot so had to turn it off so sat in dark!!! We never eat in the...restaurant as bring our own but we were told breakfast would consist of a bacon/ sausage roll, yoghurt and a piece of fruit in a bag and that’s exactly what we got in a carrier bag!!! The roll was a basic roll with bacon wrapped in foil but so so greasy and a yoghurt and spoon! There was no reduction in price despite the cop out of a breakfast option! However the restaurant is open for meals so why could they not give you a breakfast menu and sit at a table to eat more than what we got which we could of got from a greasy burger van!!! We unfortunately will not visit again and it’s a real shame but it’s just too run down and needs a good clean and updating!More

Date of visit: August 2020
Helpful?1  
Reviewed 12 March 2020 via mobile

While the staff where very friendly and welcoming , and the food I ordered was nice, my colleague found the noodle dish very bland. The bath needed to be washed before I could use it, remnants of previous guest still evident , and the state...of the radiator / towel warmer said a lot. If no one thought it needed fixing / cleaning then that makes me concerned about the general level of hygiene and also management oversight. I am sure they can do better .More

Date of visit: March 2020
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Reviewed 26 January 2020

Recently stayed here. Amazing staff who were very helpful and friendly. The rooms were spacious and well cleaned and there wasn't too much rowdiness from other guests and I managed to get an excellent night's sleep- very calming and respectful atmosphere. Food was brilliant too....All in all very positive vibes and would definitely stay here again.More

Date of visit: January 2020
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Reviewed 25 January 2020

After driving past the hotel and turning round, we decided to have dinner at brome grange. We were seen to by a male duty manager and a lady, we were shown to our table it was a quiet evening and we sat in the corner...as we could see the whole room. My wife and I ordered the soup for starters and sea bass for mains. The soup was a delicious homemade tomato, the sea bass was served on a bed of vegetables and new potatoes with a chorizo and butter sauce. Both extremely tasty. The staff were very attentive through out our meal. We shall be returning.More

Date of visit: January 2020
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Reviewed 25 January 2020

I recently stayed at brome grange hotel in one of the court yard rooms, the room was clean and well presented and spacious. The bathroom was very clean and tidy with bath sheets ( not many hotel I’ve stayed in do you get big bath...sheets ) and spacious too, the walk to and from the court yard room was under cover with gardens to the side, which have been tended too. The tables and chairs on the lawn would be lovely to sit at in the summer morning before breakfast too. The reception, bar and restaurant staff were all very polite and went out of their way to ensure you had a enjoyable stay. Due to leaving early I missed out on breakfast, but I shall be returning again but this time with the family.More

Date of visit: January 2020
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Reviewed 23 December 2019

We attended a Christmas party at the hotel, food was well presented, and very tasteful, staff on the bar and waiters/waitresses we very helpful and attentive. We did stay over night in one of the hotel rooms which was well presented ( very clean and...tidy) breakfast was served in the restaurant with a great choice of continental style and cooked breakfast. We opted for the Suffolk grill, which was served pipping hot, again staff were very friendly and attentive to our needs. A wonderful stay and breakfast to finish off a fantastic Christmas party. Would highly recommend staying at brome grange.More

Date of visit: December 2019
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Questions & Answers
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becky_hawes
16 April 2019|
AnswerShow all 3 answers
Response from bernies_son | Reviewed this property |
Hi, the spa is ok a little dated. A good range of treatments but you need to book them or you will have a wait.
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