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1515 W 3rd St, Cleveland, OH 44113-1403 (Huron)
+1 216-623-1300
Website
Today
07:00 - 21:00
Open now
See all hours
Hours:
Sun - Thu 07:00 - 21:00
Fri - Sat 11:00 - 23:00
More Info
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60 Reviews from our TripAdvisor Community

Traveller rating
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Showing 60: English reviews
Cleveland, Ohio
Level Contributor
40 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

Went to Muse to celebrate the holidays with friends. We've been to Muse several times and always had a positive experience, so we had no reason to believe this time would be any different. While Muse is still cozy and well-appointed, I found the food to be average and, subsequently, over priced. I ordered the salmon entrée, and while the... More 

Helpful?
Thank cabolina
Carlos G, Manager at Muse, responded to this review

Dear cabolina, I'm very sorry to hear that you had a poor experience in MUSE and I would like to take this opportunity to apologize for that. Regrettably, we did not meet your expectations, nor did we live up to the high standards of service and product excellence for which we strive for on a daily basis. If you afford... More 

Level Contributor
60 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 9 January 2017

When my husband and I stay at the Ritz Carlton in Cleveland, Ohio, we always dine at the Muse Restaurant. It has always been a five star experience. This time, not so. The first dinner reservation begins at 5:30 p.m. Due to the lounge being closed for renovation, there was a group of people who were having a grand time... More 

Helpful?
Thank Lorrie C
RitzCarltonCleveland, General Manager at Muse, responded to this review

Dear Lorrie, Thank you for choosing The Ritz-Carlton for your recent visit to Cleveland, and for posting your TripAdvisor feedback. We are so sorry to learn that your overall stay was affected by your MUSE dining experience. Your opinion is very important to us, especially as we complete our hotel transformation. Please know that we are sharing your feedback with... More 

Ohio
Level Contributor
271 reviews
148 restaurant reviews
common_n_restaurant_reviews_1bd8 190 helpful votes
2 of 5 bubbles Reviewed 19 December 2016

We are down here often and have eaten at the Lobby Lounge/Muse under construction. As the Lobby lounge it has been good but pricey. What we had this past weekend was bad and pricey. The best part were the below average frozen then re-heated wings. The Happy hour price was 6 for $8; the regular price was 12 for $... More 

Helpful?
Thank xcapeohio
RitzCarltonCleveland, General Manager at Muse, responded to this review

Dear xcapeohio, We appreciate you taking the time to share your experience with us. Thanks to your very constructive comments, we will be addressing this problem. Please reach out to me directly should you ever have the opportunity to dine with us again. I would love to welcome you personally, and to show you the positive effects of your very... More 

Cleveland, Ohio
Level Contributor
80 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 25 August 2016 via mobile

Have been here several times, but was unaware that they are renovating. That meant two things, that the meal was served in the lobby bar instead of the normal dining area and we had a light symphony of jackhammers. Otherwise not much different. The food was timely and well prepared, and service was very competent. I have a feeling prices... More 

Helpful?
Thank Chris44145
Ohio
Level Contributor
271 reviews
148 restaurant reviews
common_n_restaurant_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed 7 August 2016

They have very good food here but it is pricey. I'm not sure the food is worth the price. This is why I gave them a 4. I think they are over-priced.

Helpful?
Thank xcapeohio
New York City, New York
Level Contributor
18 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 26 July 2016

Hopefully, Cleveland has better restaurants than Muse. If you crave white tablecloths, good service and an unimaginative menu, then Muse is your place. Otherwise skip it and venture out to somewhere better. Was there for a business function. Waiter was excellent and paid attention to our table. Menu was typical for a hotel; nothing exciting or interesting. Food presentation average,... More 

Helpful?
Thank Pearlvision33
Management response:

Dear Pearlvision33, Thank you for taking the time to provide your valuable feedback. I would love the opportunity to speak with you about your experience and can be reached at 216-902-5228. Warmest Regards, Michelle Thomas More 

Todos Santos
Level Contributor
268 reviews
187 restaurant reviews
common_n_restaurant_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed 25 June 2016

Very appealing menu in an elegant setting. Our party of 8 enjoyed every dish ordered....delicious Cornish Game Hen soup, crab, assortment of burger selections, something special for any taste craving. Our waiter informed me the steak quesadillas I ordered were overcooked, so on his own asked the chef to make a new plate. Service was very attentive. The place was... More 

Helpful?
Thank MilkmaidTS
Alexandria, Virginia
Level Contributor
35 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 25 June 2016

Had a private birthday dinner for a family member. Staff was terrific arranging amenities and a personalized cake, and then the server was terrific accommodating vegetarians and special requests. Food was pricey but first-rate!

Helpful?
Thank Christopher P
Buffalo, New York
Level Contributor
50 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 April 2016

I have eaten at Muse several times and each visit prompts new highs of food and service. Julie has taken care of us recently and she is outstanding. Marilyn & Grace are warm friendly hostesses and Chef Arnoldi & his team make memorable meals. The Cornish Game Hen & Noodles Soup has been ordered & enjoyed many times & the... More 

Helpful?
Thank Craig H
Cleveland, Ohio
Level Contributor
36 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 February 2016

We had a lovely experience being pampered at Muse in the Ritz Carlton. The entire staff called us by name, the food was wonderful, and our gluten-free needs were full met without issue. The wine list was a delight!

Helpful?
Thank zaytran

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
USD 40 - USD 50
Cuisine
American, Gluten Free Options
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Valet Parking, Wheelchair Accessible, Serves Alcohol
Dining Style
Casual Elegant
Good for
Romantic, Business meetings, Child-friendly
Open Hours
Sunday
07:00 - 21:00
Monday
07:00 - 21:00
Tuesday
07:00 - 21:00
Wednesday
07:00 - 21:00
Thursday
07:00 - 21:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 1515 W 3rd St, Cleveland, OH 44113-1403
    (Huron)
  • Public Transportation: Tower City
  • Location: United States  >  Ohio (OH)  >  Cleveland
  • Phone Number: +1 216-623-1300

Questions & Answers

Questions? Get answers from Muse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?