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1612 Palisades Ctr Dr, West Nyack, NY 10994-6206
+1 845-727-1000
11:30 - 23:00
Open now
See all hours
Sun 10:00 - 22:00
Mon - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:30
More Info
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151 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Rockland County, New York
Level Contributor
11 reviews
5 restaurant reviews
4 of 5 bubbles Reviewed 2 days ago NEW

I had avoided this place for a while because I thought the whole menu would be in line with the artery-clogging cheesecake so prominently displayed at the entrance. But some friends persuaded me to give it a try, and I'm glad I did. The menu is a book, and on page 17 or so you can find some pretty good... More 

Thank Casualhiker22
Stamford, Connecticut
Level Contributor
160 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 1 week ago

but the service is lackluster. Our table appeared to be serviced by two servers and then rarely saw either for the rest of the meal. When an appetizer was brought to our table we had to flag down someone to give us a set up so we could eat properly.

Thank h0ylandm
Orangeburg, New York
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 2 weeks ago

I was dying for a lovely piece of strawberry cheesecake...I went out of my way to stop here....I couldn't believe I actually spent $8.86 for one SMALL tiny piece...when I landed home...it was OLD ...sides were hard. I actually threw in garbage but took out and returned for the principle...The manager John was so nasty....telling me I ate the slice...so... More 

Thank Eileen3kids
White Plains, New York
Level Contributor
101 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

Sorely disappointed to lunch there today, finding piles of paper in the women's lav during lunchtime, no TP, oily floors in the restaurant itself, and grit in my salad. No, more food from your kitchen would NOT make it better, despite an attentive waiter. I spoke to the manager, who was perfectly calm, but not apologetic. Sorry, but it's gone... More 

Thank LAMarrero
Florida, New York
Level Contributor
6 reviews
5 restaurant reviews
5 of 5 bubbles Reviewed 23 December 2016 via mobile

I absolutely have nothing to nitpick about. The food was great the service was spot-on I would most certainly recommend coming here oh yeah let's not forget the cheese cake.

Thank jonfour78
Madison, New Jersey
Level Contributor
49 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 19 December 2016 via mobile

The first course came cold as it probably stood on the counter for 15 minutes. Then it took 30 min to get the main course and it came with the wrong dishes.

Thank Rhashmo2
Cortlandt Manor
Level Contributor
389 reviews
277 restaurant reviews
common_n_restaurant_reviews_1bd8 172 helpful votes
4 of 5 bubbles Reviewed 10 December 2016

Met friends here from Florida. We met in bar area during Happy Hour. Location is Palisades Center closer to Route 59 entrance with an outside entrance next to Bed Bath & Beyond and Macy's. Generally, we avoid all chain dining but The Cheesecake Factory is consistently one of the better chains. * Friendly, attentive staff. Menu is huge, with something... More 

Thank AisleSeat01
Level Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 November 2016 via mobile

My daughter loves this place The service as always is suspect and the food is just ok. If you don't have wait a crazy amount of time and you are hungry then it worth a try.

Thank jarendes
Burlington, Vermont
Level Contributor
33 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 4 November 2016 via mobile

We love the Cheesecake Factory and frequent this particular restaurant whenever we are in town. We've noticed that our last three visits just don't measure up to what you expect of a nice restaurant. We walked in the door, the restaurant is not even half full. The hostess asks us "2 for dinner" we say yes, then she says "ok... More 

Thank SGS76
Roanoke, Virginia
Level Contributor
747 reviews
451 restaurant reviews
common_n_restaurant_reviews_1bd8 281 helpful votes
4 of 5 bubbles Reviewed 10 October 2016

We recently had lunch with a large group at this franchise restaurant. Cheesecake Factory locations are always consistent. They offer a large menu, large portions, and great cheesecake. Everyone enjoyed their meals and service was good. I highly recommend salted caramel cheesecake.

Thank hbhakh

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West Nyack, NY

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
American, International, Gluten Free Options
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Groups, Special Occasion Dining, Kids, Child-friendly
Open Hours
10:00 - 22:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:30 - 00:30
Location and Contact Information
  • Address: 1612 Palisades Ctr Dr, West Nyack, NY 10994-6206
  • Location: United States  >  New York (NY)  >  West Nyack
  • Phone Number: +1 845-727-1000

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
2 questions
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Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?