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Chipotle Mexican Grill

$
Mexican, Southwestern, Fast food
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3496 Erie Blvd East, Syracuse, NY 13214-1636
+1 315-446-3530
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18 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Budapest, Hungary
Level Contributor
98 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 9 August 2016 via mobile

The steak bowl with guacamole was excellent however it took awhile to get the food and the service was not so friendly. I would recommend if you are in for a quick meal but do not expect much from the service. We were around 8 pm and the restaurant did not look as cleaned as in the morning.

Helpful?
Thank Mariana1405
Syracuse, N.Y
Level Contributor
17 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 June 2016

Though Chipotle had a food issue early on, they should not have been dropped from #1 to #5. Regarding cleanliness overall, it gets high grades above that of Moe's in the same vicinity, and yet Moe's went from 5th place to 1st, a bit over-done, if you ask me. There speediness of food delivery far excels that of other Mexican... More 

Helpful?
Thank grassroots10
Level Contributor
162 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 13 June 2016

We are pretty regular patrons of Chipotle when traveling. We know what we like and how we want it served. There is usually little trouble getting our expectations met. But not this time at this location. The line workers, one in particular, seemed unwilling to accommodate what have always been treated as standard requests. The management atvthis location needs to... More 

Helpful?
1 Thank Wayne M
Syracuse
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 22 May 2016

Unfortunately I was extremely disappointed with my meal. I had the steak burrito bowl. The meat was like rubber. I was so turned off that I couldn't eat it. It really saddened me to no end as I used to love Chipotle. I will try it one more time in hopes that it was a freak thing. However it will... More 

Helpful?
Thank SyracuseDragonfly
New Woodstock, New York
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 29 April 2016

OK. Up front, I'm going to say that I have family in Chipotle management. Thus, I have actually seen and read (lightly) the "trade books" (training manuals) and I'll admit that we stop at Chipotle's across the nation on cross-country trips to see the ones that are recognizes by management (as in "HQ") as the best-of-*the-best-of*. Esh. While this is... More 

Helpful?
Thank inthewoods2016
Washington DC, District of Columbia
Level Contributor
203 reviews
111 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 October 2015

When you are looking for good fast food, Chipolte is the place to go. All the ingredients are fresh and they make it the way you want while you watch. I thought I had left something in the restaurant during my visit. I called and John took time to check the store and the parking lot.

Helpful?
Thank dcfiread
Potsdam, New York
Level Contributor
119 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 9 October 2015

The menu is short but you get to pick each of your ingredients as they build your taco, burrito, salad or bowl. 3 shell choices, 5 proteins including beef, chicken and tofu, 4 salsas and various toppings make your lunch just what you like. I discovered warmed soft corn tortillas are my favorite. They of course, have hard shell corn... More 

Helpful?
Thank edsachs
Portsmouth, New Hampshire
Level Contributor
38 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 11 August 2015 via mobile

I came with my family on a college tour and decided to go to Chipotle's because we love it back home. Right off the bat we were given attitude from one of the female employees. I asked for extra rice, I barely got a full scoop. They gave us more attitude when we said we didn't want beans. The servings... More 

Helpful?
Thank jenn03801
Level Contributor
60 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 13 July 2015 via mobile

Compared to other fast food joints, this chain earns 4 stars in my book. The food at Chipotle is fresher and endlessly customizable. I've eaten at many Chipotle locations and this one was comparable to the rest. Tonight the brown rice was a bit undercooked and the chips weren't the best, but it was still way better than anything I... More 

Helpful?
Thank MsHungryWolf
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 12 July 2015

I just don't understand why the Chipotle on the SU Hill don't put up a sign when they run out of food or don't have a certain item cook instead they will have you stand in line serve the food and keep it on the line till the meat get done and the meat isn't even done. It look like... More 

Helpful?
Thank Sabrina J

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Mexican, Southwestern, Fast food
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible, Reservations
Good for
Child-friendly, Cheap Eats
Location and Contact Information
  • Address: 3496 Erie Blvd East, Syracuse, NY 13214-1636
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Syracuse
  • Phone Number: +1 315-446-3530

Questions & Answers

Questions? Get answers from Chipotle Mexican Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?