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The Cheesecake Factory

610 Smith Haven Mall, Lake Grove, NY 11755-1249
+1 631-361-6600
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Overview
  • Excellent30%
  • Very good43%
  • Average19%
  • Poor6%
  • Terrible2%
Travellers talk about
“cheesecake” (40 reviews)
“bread” (15 reviews)
“salad” (17 reviews)
Open Now
Hours
CUISINES
American, Vegan Options, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
610 Smith Haven Mall, Lake Grove, NY 11755-1249
All Details
Write a ReviewReviews (201)
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1 - 10 of 196 reviews

Reviewed 2 days ago via mobile

I came from Georgia to visit my granddaughter for the first time, we wanted to go to the cheesecake factory the restaurant was quite empty .the host turned us three away due to we had a stroller and expecting a lot of people we was...More

Thank rsey177781
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

We would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you.

Reviewed 3 weeks ago via mobile

Was very busy when we arrived and told a 25 minute wait however was much shorter than expected. Our order was taken promptly but the food was extremely slow at coming out. When it arrived it was a decent sized serving and tasted okay however...More

Thank missbunny78
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are so sorry for your experience at our restaurant. We hope you can give us another try. Next time, please let our staff or managers know if anything can be improved so we can do our best to make...More

Reviewed 4 weeks ago via mobile

It's been a while since we were last at Cheesecake Factory and found it just as pleasant and enjoyable as in the past. I wish I could say I tried other things on the menu but I am hooked on chicken Madeira and it was...More

Thank Marilyn F
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Marilyn. Thank you for your review. We're glad to hear that you and your husband enjoyed your meal and we look forward to your next visit for more of our delicious cheesecake.

Reviewed 31 August 2018

Excellent food, cooked as requested. Friendly waitress. We came in at around 11.45, it was not too crowded, but still had to wait about 40 min. before being served (table of five). I think they are not too well organized in the kitchen…

Thank Eddy D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 September 2018

Thank you so much for your review, Eddy. We are glad to hear you enjoyed your experience with us! Thank you for your patience with the wait and we hope to see you back soon!

Reviewed 30 August 2018 via mobile

Went for late lunch with my 7 year old and best friend. We were never offered a second drink. The meal was good. However the status of the ladies room was offensive. The trash was overflowing into the floor. Not one stall had toilet paper...More

Thank Dinomouse
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 August 2018

Hello. We are so sorry for this experience with us! Our staff should be making sure the restroom is thoroughly clean throughout the day. We will be sure to address this with them and hope you can give us another chance. Thank you for your...More

Reviewed 28 August 2018

Food quality: good/very good Service: Best at the bar Unfortunately my chicken piccata lunch special, chicken cutlet was paper thin. Portions , meager. Warm sour dough bread was delicious.More

1  Thank Mykonos55
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 29 August 2018

Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you are...More

Reviewed 17 August 2018

I ordered the Sheila’s grilled chicken and avocado salad and my friend the Chinese chicken breast salad. They both came with chicken that looked like deli chicken and very salty. We asked the waiter when we eventually tracked him down and he assured us it...More

Thank Lynne D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 August 2018

Hi Lynne Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try, and next time, please let our manager know if anything can be improved so we can do our best to...More

Reviewed 16 August 2018 via mobile

There was a 15 minute wait so my Husband & I went to the bar to get a drink. We both ordered martinis...me a strawberry martini & I forgot what kind he got. We both took a sip and they were terrible. Right then we...More

Thank livelifetocruise
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 August 2018

We are so sorry to hear that you were not fully satisfied with your meal! Next time, please let our managers know if anything can be improved so that we can do whatever is possible to make things right! Thank you for your review and...More

Reviewed 7 August 2018 via mobile

Visited the Bay Shore NY location. Food and service was very nice. Had the shrimp and chicken curry with brown rice. Could of had more chicken but the flavor was good. Will be back.

Thank Danjane59
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed 7 August 2018

Too crowded too noisy and too overpriced . More hype than quality and way overrated and expensive , the food was decent and a big variety but I cannot justify the costMore

Thank Georgianna G
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

We are so sorry to hear about your experience, Georgianna! We want all our guests to feel comfortable dining with us, and we're so sorry it felt too noisy! We hope you can give us another chance, and next time, please let our managers know...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:30 am
Saturday
10:00 am - 12:00 am
Location and Contact Information
  • Address: 610 Smith Haven Mall, Lake Grove, NY 11755-1249
  • Location: United States  >  New York (NY)  >  Long Island  >  Lake Grove
  • Phone Number: +1 631-361-6600
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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