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The Cheesecake Factory

1 Walden Galleria, Cheektowaga, NY 14225-5408
+1 716-685-2600
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Overview
  • Excellent50%
  • Very good31%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“cheesecake” (336 reviews)
“salad” (52 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1 Walden Galleria, Cheektowaga, NY 14225-5408
All Details
Write a ReviewReviews (796)
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1 - 10 of 773 reviews

Reviewed 2 days ago

I really like the food but the Food was really cold when it comes to our table. Shrimp and Chicken Gumbo was Good. Steak was good but Salmon was really Cold. Cheesecakes are good, tried the 30th anniversary and Rasberry white chocolate cakes, they are...More

Thank Always N
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

We are so sorry to hear that you were not fully satisfied with your meal! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever is...More

Reviewed 3 days ago via mobile

Great service, variety menu items. Kids meal with good portions. Clean restaurant with cozy atmosphere... Pretty decent price listed.

Thank RUCOOL
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 1 week ago

Have been here a few times ,and it's always good ,we had dinner there ,our group had the chicken wings ,highly recommended them there quite large meaty ,crisp and not greasy ,also the chicken taco from the skinny menu was good ,shepards pie is awesome...More

Thank traveldaft
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you so much for this review! We're glad to hear that you and your party enjoyed your meal and we look forward to your next visit!

Reviewed 1 week ago via mobile

I came here on a Friday night for dinner. Since it was quite busy, we had to wait for 45 minutes before being able to get a table for 3 people. Since we had time to kill, we strolled the connecting Walden Galleria Mall. After...More

Thank AKAshon
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello Akashon, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything...More

Reviewed 3 weeks ago via mobile

My wife & I stopped by The Cheesecake Factory just for dessert. The red velvet cheesecake was AWESOME! My wife tried the turtle cheesecake and said it was good but the strawberry cheesecake she had before was better, lol! We enjoyed the atmosphere and the...More

Thank hilsfiance
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Hilsfiance, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 3 weeks ago via mobile

My rating is for their desserts, which are fantastic every time. Our favorite is Linda’s Fudge Cake. Very tall with many layers of cake and frosting. Moist and delicious, and definitely plenty enough for two people to share. Everything is available for takeout too.

Thank GoLeafs85
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Goleafs85, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 18 April 2018 via mobile

I've always enjoyed eating at Cheesecake Factory and of course we cannot forget these Delicious Nachos Deluxe when going. Well Recommended 👌

Thank Sal A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 19 April 2018

Hi Sal, Thank you for your review. We're glad to hear that you enjoyed your dish and we look forward to your next visit!

Reviewed 10 April 2018

You always get a great meal at the "Cheese Cake Factory" huge portions of yummy Italian food....if you get the soup a bowl is big enough for two and those desserts my my !!!!!

Thank dbrown299
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 12 April 2018

Thank you so much for this review, Dbrown299! We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 6 April 2018

Ok I know people love this place. Yes it was VERY busy. Yes the staff are great. But honestly i thought the food was not great.I will say right up I do not like cheese cake and never had the cheese cake. The menu is...More

Thank Garry S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 April 2018

Hi Garry, We are so sorry to hear that you were not satisfied with your meal! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make things...More

Reviewed 6 April 2018

My friend liked his food. The staff at this place was incredible. To wrap it up, the food was good because I liked my spaghetti. Would I dine here again? For sure!

Thank Dawn M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 April 2018

Hi Dawn, Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

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Ask a question
Questions & Answers
Jtbur15
30 November 2015|
Answer
Response from Robster071 | Reviewed this property |
Presented with a menu once you are seated-can also browse one as you are waiting to be seated. Available online as well but don't expect prices...
0
Votes
mrcmushroom
29 November 2015|
Answer
Response from Darlene781 | Reviewed this property |
The menu can be found on the Net under search for 'The Cheesecake Factory' NY - USA.
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Groups, Child-friendly, Kids
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:00 pm
Saturday
10:00 am - 12:00 am
Location and Contact Information
  • Address: 1 Walden Galleria, Cheektowaga, NY 14225-5408
  • Location: United States  >  New York (NY)  >  Cheektowaga
  • Phone Number: +1 716-685-2600
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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