The quality of the food was average and a little on the expensive side. Service was okay. The seating was cramped and a bit on the crowded side.
Aloha RRR! I apologize if you perceived my response as an insinuation of you lying. I was trying to assess when your disappointment happened, thus I had to walk through both possibilities. Either you were here on the 25th... More
Aloha RRR! I apologize if you perceived my response as an insinuation of you lying. I was trying to assess when your disappointment happened, thus I had to walk through both possibilities. Either you were here on the 25th and I had no record of you, or you were here on Saturday the 27th. Once again, I am sorry if your reservation took an hour, it never should have, but sometimes things happen that are out of our control (large parties arriving late/staying late). Now that you have been here, you have seen the layout, and understand the difficulty of larger parties for us. We do our best to accommodate, but sometimes we get bit. I was here Saturday the 27th, and dealt with a couple different parties waiting past their time. I don't recall any of the aggravation that you inflected in your writing. I am kicking myself for not recognizing your disappointment while on the table. If I had, I could've made reparations, and at least had a chance at putting a smile on your face. I've been in the business for 24 years, I should have seen your dissatisfaction brewing. I am truly sorry that now when you think of us, you think negative. This is not who we are or try to be. We have been here for nearly 80 years and served 1000's of guests over the Holiday, because we don't stand on our past. We continuously strive to improve our selves and em-better the experience for our guests. I know that you really enjoyed the rest of Taos, I hope that when you make it back, you can find another chance for us. If not, I understand. Thanks for taking the time to write. Adam