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Sun., 16/5

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USD 3 - USD 35
Bar, Mexican, Pub
Lunch, Dinner, Drinks
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Reviews (54)
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Reviewed 3 December 2019 via mobile

This was a reunion lunch for a large group. Food here is always beautiful and since our last visit the cuisine has switched to primarily Mexican. You can ask for the classic menu but it has limited choices and a few people were disappointed. The...staff here are always friendly and helpful and it’s a lovely venue.More

Date of visit: December 2019
Reviewed 23 October 2019 via mobile

After popping in for a quick beer the night before, we decided to head back the following night to try the Mexican menu in the new CONTESA. The food was incredible-flavoursome, fresh, succulent and amazing are a few words that spring to mind. This place...is a must try - we had Ribs, Nachos, Octopus and 16 hr Beef Cheeks. We love food and expect it to be of a high standard... and we weren’t disappointed. Do yourself a favour... book in... or like us, rock up on a Tuesday night to be wowed! You will not regret finding this place!More

Date of visit: October 2019
Hotelroyal180, Manager at Hotel Royal, responded to this reviewResponded 29 October 2019

Hola, So Glad you enjoyed your visit with us, thank you so much for a great review. We love your words that sprung to mind when describing our food. Hope to see you again soon in Condesa.

Reviewed 27 September 2019

We went there for a drink on a Friday and experienced the poorest customer service I can remember. Hardly any bar staff, those that were there were completely inefficient and ineffective. One girl proceeded to serve everyone that got there after us, when I said...excuse me but could u tell that bar girl that we have been waiting longer than all the people she was serving I got an extremely abrupt rude response back from girl with blonde hair in ponytail. So much for customer service and customer being right. The entire staff need to do customer service training. We then walked out and we weren’t the only ones to walk out. We went to Hilton hotel where it was just as busy and received extremely friendly efficient and prompt customer service. I know where I’ll b going in future.More

Date of visit: September 2019
HurleyHotelGroup, Manager at Hotel Royal, responded to this reviewResponded 30 October 2019

Hi "drinksfriday" apologies for your bad experience - we do aim to provide excellent food and service! Hope you will head back and give us another go.

Reviewed 12 September 2019 via mobile

The Mexican style menu is great something different for pub meals tasty well presented reasonable prices. Friendly staff and helpful with your meal choices.

Date of visit: September 2019
HurleyHotelGroup, Manager at Hotel Royal, responded to this reviewResponded 30 October 2019

thanks Gary for your review - look forward to seeing you again soon

Reviewed 27 July 2019

Chef meals are the best i travel and eat aust. wide better meals than 5 star restaurants gr8 value!x

Date of visit: July 2019
Reviewed 10 June 2019 via mobile

The hotel has just introduced a Mexican Menu in the last 3 weeks. The staff were very friendly explaining the menu choices. Unfortunately the meals were small serves a couple of the family members recieved the wrong meal. The staff were very apologetic for the...mistake. You could still get standard pub fair Schnitzel Fish and Chips etc. It just seemed pricey for what you were served .,More

Date of visit: June 2019
Reviewed 27 April 2019

Friends & Us were going to see Gary Clark Jnr & decided to have a meal at the Hotel Royal .... Good atmosphere & great service... Us girls had Salt & pepper squid ... yum , Hubby burger & other hubby Fish & chips ......All good standard & reasonably priced ... We’d go there again ...More

Date of visit: April 2019
Reviewed 2 April 2019 via mobile

I have to say I’m very appalled by the disgusting customer service that I received from both managers in the front bar section of this hotel. We have been coming for quite some time to Tuesday nights Quiz night, we spend quite a bit of...money, and have always brought in snack like lollies and cakes for after dinner, to which NO ONE has said a thing about. I was disgustingly talked down to by the so call manager, who imposed that we were insulting them because we brought a little cake for someone’s birthday and then threatened to throw out the cake that was packaged in containers for other guests at table. Did they stop us at Christmas when we also had another birthday that I cut cake up? Which they happily took and ate and gave to give to their staff! We have repeatedly been spoken to with terrible customer service, not to mention the female blonde manager, who seems that it’s ok to throw a plate at me when serving my meal. I have never experienced this sought of customer service before, I’m appalled that you actually still have jobs and work here and I will make sure that I let people know to not dine here. Your Managers should be taking lessons in how to speak to patrons in an appropriate manner instead of shouting and throwing plates down on the table. They are rude and arrogant, and absolutely stuff our meals up every time we have ever been there to eat, yet they always blame the kitchen... so waiting 45-60 mins for a schnitzel is acceptable is it? The only good thing about this place is the quizmaster Dianna! I will take my business elsewhere and rest assured you won’t see us again!More

Date of visit: April 2019
Reviewed 7 January 2019

Came here to catch up with family before heading to the airport. We were a group of 7 and they ensured that all meals came out together and were happy to people to pay separately. Between the group of us we had a variety of...different meals - schnitzels, steak, pizza, duck and absolutely everyone was amazed by the quality and flavour. Highly recommended.More

Date of visit: January 2019
Hotelroyal180, Manager at Hotel Royal, responded to this reviewResponded 17 January 2019

So glad you enjoyed your time with us, hope to see you again soon!

Reviewed 8 October 2018 via mobile

Warm n cosy Red wine from the bottle shop just pay corkage at the sports bar with a juke box for all your favorites

Date of visit: June 2018
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Frequently Asked Questions about Hotel Royal

  • Yes, Hotel Royal offers takeaway services.

  • Yes, Hotel Royal offers delivery services.

  • Hotel Royal is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4
    • Value: 4
    • Atmosphere: 4.5