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Ruth's Chris Steak House

187 Monroe Ave NW, Grand Rapids, MI 49503-2621
+1 616-776-6426
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  • Excellent67%
  • Very good17%
  • Average13%
  • Poor2%
  • Terrible1%
Travellers talk about
“filet” (37 reviews)
“chopped salad” (12 reviews)
Closed Now
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American, Steakhouse, Gluten Free Options
187 Monroe Ave NW, Grand Rapids, MI 49503-2621
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Reviews (273)
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1 - 10 of 269 reviews

Reviewed 1 week ago via mobile

We enjoyed the atmosphere and the attention to detail when it 1st opened. The last 4 times we been the food and service just doesn't seem to be focused on with attention to detail like before. Sad to see it in this state. We over...More

Thank Tony R
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 2 days ago

Dear Valued Guest, We are not taking your review lightly, and we apologize that you are not seeing what we pride ourselves on. We understand that you have been with us many times and do understand our service steps. This is something that we have...More

Reviewed 2 weeks ago

This was our second visit to the Grand Rapids Ruth's Chris and we were hoping to give it a 5 star rating. We are sorry to say that won't happen. To be sure the food was terrific, no complaints on that end. The restaurant is...More

Thank cookie41
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 2 weeks ago

Dear valued Guest, I am sorry that our ambience was so off putting throughout your experience. We do have a variety of tables located throughout the restaurant that we do consider, a little quitter as they are away from the bar area. If you do...More

Reviewed 3 weeks ago

I have eaten at Ruth's Chris restaurants in Chicago and elsewhere. They have all been WONDERFUL: fabulous steak, generous tasty sides and great service. But in G.R. I ordered my steak "medium rare--on the rare side: warm RED center." The waitress never told me that...More

Thank 761rickh
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 3 weeks ago

Dear Valued Guest, We appreciate your review and taking the time to give us feedback. We pride ourseleves on consistency within our brand and obviously dropped the ball here. I know you have already been in contact with our General Manager. If I could be...More

Reviewed 3 weeks ago

GR Ruth Chris is consistently good. Steak is for sure the best choice. Nice wine choices that are affordable. Some very talented service team members. Some not so much. Worth a visit or two.More

1  Thank Ken V
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 3 weeks ago

Hello, Thank you for your valued review! We appreciate you taking the time to keep us informed on our experience. We will take this and make sure we are staying consistent within our staff. We also are revamping our wine list for the holidays and...More

Reviewed 18 August 2017

What a huge disappointment! I had been here numerous times before and always had a wonderful meal. This time was a big disappointment. First we were seated in the middle of the restaurant with all the noise and commotion around us. We could not visit...More

2  Thank Liz4565
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 5 weeks ago

Dear Valued Guest, I am so sorry to hear about your experience. I have already informed our management, team, Chef and service staff of this issue, and we all are extremely apologetic. Please email me directly at kgeyer@ahchospitality.com as I would like to talk further...More

Reviewed 12 August 2017 via mobile

My ordered the filet and I got the ribeye, both steaks where not up to par for the cash! And rather than complain we ate them, after all we had gift cards! Ribeye was like chewing a piece of leather and the filet was more...More

Thank Shroonatic
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 14 August 2017

Good Afternoon, I am sorry to hear that our steaks were not up to standard. We wish we could have made it right for you night of as we want all of our guests to experience our steaks in their true fashion! If you do...More

Reviewed 1 August 2017 via mobile

In town for a work conference and thought that a Ruth's Chris visit would be a safe choice for a great steak dinner. Not so much. We were seated on the patio, which was lovely, and our server was friendly and sweet. The scallops with...More

1  Thank Heatherleigh N
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 3 August 2017

Dear Value Guest, I am extremely saddened to hear about your experience and do remember in specific your experience on Monday with us. I would love to talk further in regards to your experience. Please free to email me at kgeyer@ahchospitality.com so we can talk...More

Reviewed 13 July 2017

this place is perfect except the price. we were treated to a free dinner there to listen to a retirement investment lecture, which was horrible, but the best food we ever have eaten. we are picky, i cook well so most restaurants do not measure...More

Thank throwbackbuela
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 14 July 2017

Hello, Thank you for the review of our food! We are so pleased we could excite your palate with our steak and sides. Cheers, Kylene G.

Reviewed 8 July 2017 via mobile

This restaurant was absolutely wonderful. All of the staff was incredibly nice and accommodating. The food was absolutely outstanding, some of the best food we'd ever eaten! This place was phenomenal and I'd recommend it to anyone in the area!

Thank Alexis M
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 10 July 2017

Thank you Alexis for the review! We love serving raving fans! Your recommendation to future guests is greatly appreciated. Kylene G.

Reviewed 10 June 2017

We have dined here several times over the past year, always excellent, mature, smart service, great steaks, overall good vibe

Thank mike s
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 12 June 2017

Hello, Thank you for being one of our 'raving fans.' We appreciate the time in giving us a five star review, we love our guests and look forward to serving you many more times! Cheers, kylene G.

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Ask a question
Questions & Answers
Jeremy B
21 May 2017|
AnswerShow all 5 answers
Response from Kylene G | Property representative |
Business casual!
Robert P
1 December 2016|
Response from Kylene G | Property representative |
Hello Robert, You can absolutely purchase a gift card from us in which we can mail to your friends! Please call our host stand at 1.616.776.6426 and they can assist you accordingly! Cheers, Kylene G.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 35 - USD 100
Restaurant features
Takeout, Outdoor Seating, Parking Available, Valet Parking, Television, Free Wifi, Reservations, Private Dining, Seating, Waitstaff, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Highchairs Available, Wheelchair Accessible
Dining Style
Casual Dining
Good for
Romantic, Groups, Business meetings, Child-friendly, Special Occasion Dining
Open Hours
16:30 - 22:00
16:30 - 22:00
16:30 - 22:00
16:30 - 22:00
16:30 - 22:00
16:30 - 22:00
Location and Contact Information
  • Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621 (Formerly The 1913 Room)
    (Pearl at Monroe)
  • Location: United States  >  Michigan (MI)  >  Kent County  >  Grand Rapids
  • Phone Number: +1 616-776-6426
  • E-mail
At Ruth's Chris Grand Rapids inside the Amway Grand Plaza Hotel we're picky about our steaks and you should be picky about your steak houses. That's why we serve only the finest USDA Prime beef available. Our steaks are hand-selected from the top 2% of the country's beef, broiled to perfection and served the Ruth's Chris signature way: sizzling on a 500 degree plate so that every last bite stays hot and delicious. And if you're in the mood for something a little different, choose from our Chef's Seasonal Specials, fresh seafood selections, classic sides and homemade desserts. So whatever the occasion, Ruth's Chris is the perfect excuse to enjoy the perfect night out.
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