Incredibly slow is how i would title this review. I ordered online to pick up my sushi order and received the confirmation, which indicated it would be ready in one hour. I was thinking that one hour is quite a wait, but I will wait...because it was for a special event. I waited the hour and showed up at Sansu. I called the restaurant, as indicated for curbside pickup. The person indicated the order was not ready yet and to come back in 15 minutes. I indicated that the order was placed over an hour ago and the confirmation indicated it should be ready by this time. She did not seem to care. I asked her if the order had even been started and she would not say anything. I drove around for 15 minutes and again, made the call to the restaurant. Again, I spoke to a male representative who indicated they were bagging the order as we spoke. He then instructed me to pickup my order in the entry way between the 2 sets of doors on the table. I was expecting "curbside" service, but I guess they do not understand what that implies on their website, anyway, i went to the entryway and there was NO table and NO order as the person indicated. I decided I had enough of their insidious lies and went inside. There was a gentleman behind the host stand and asked if he could help me. I gave him my name and asked if the order was done. He said, oh, I believe there was a problem with the order but it should be ready. He said just a moment and I will get the order. As I was waiting, the manager came over and asked if he could help. I told him everything that had happened. The manager simply said "they were busy." He had no cares in the world about how customers were treated. He then said the order is right there and pointed to a table in front of the host stand. This pretty much sent me over the edge. He said it had been there awhile. My order was sitting there the whole time getting cold. The manager did not apologize or anything. I took the bags of food and left. I got home, and you guessed it, food that was once warm is now cold and soggy. This is not how I wanted to spend the evening, paying close to $100 and getting BAD service and BAD food. I tried to contact the restaurant and the call rang several times and no one would pick up.
I completed Sansu's customer service survey that I had received after ordering online. I indicated in the survey that I would welcome and appreciate the management to contact me regarding my visit (which was one week ago). As of today, management does not possess the skills to contact me. No response, no replies, nothing. So, I am writing this review in hopes that it would help others understand about Sansu's customer service and food quality.More