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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
AU$8 - AU$46
CUISINES
Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (212)
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208 results
Traveller rating
132
42
18
9
7
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Traveller rating
132
42
18
9
7
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Reviewed 4 weeks ago

I had an amazing experience dining at Sansu, and I can see why there are so many excellent reviews of this place. On top of the food being absolutely delicious (Scavocado Roll!!), our server was super friendly and welcoming as well. Will definitely be coming...back again soon! https://www.tripadvisor.com/ShowUserReviews-g42159-d627052-r938435172-Sansu-East_Lansing_Ingham_County_Michigan.html#More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2023

At a certain dollar point you get a salad and miso soup. The food is fusion asian and good. The calamari roll comes with a pile of fried calamari that cannot fit in the roll. I love the dressing on the salads and the seaweed...salad is my favorite. I hope they never close!More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2023 via mobile

Had my birthday dinner here. Ordered way to much. Everything was perfect. Haven’t had this fresh sushi in awhile. Service was fast and friendly. Highly recommended.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2022 via mobile

I have eaten at this restaurant multiple times with friends for lunch and dinner. It has always been very good. This time I was there by myself after being denied a table for one at another nearby restaurant. It is still a challenge in some...restaurants as a single woman to be treated respectfully. This was a non-issue at Sansu. I was seated at a prominent table and served promptly. The waitress was attentive and the food was fresh and delicious. I order several sushi rolls with the intent of taking home what I. couldn't finish. This was also handled promptly. I had a glass of wine that complimented .my choices and enjoyed a delightful meal all by myself. I will definitely put this restaurant at the top of my list of favorites.More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2022

Dinner with friends took forever to sit despite many open tables, horrible host service and even worse wait staff. The food here is actually good but it is very expensive compared to other sushi spots.$4 for a cup of green tea!!!! I will not be...back!More

Date of visit: April 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2021

This restaurant is the poorest managed sushi restaurant i have dined for many years. The hostess plainly lied about the wait and had 5 empty tables while we waited an hour. If I were u i would NOT eat at this restaurant!!! The girl in...the photo lied to the manager when asked what time she quotedMore

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2021

Incredibly slow is how i would title this review. I ordered online to pick up my sushi order and received the confirmation, which indicated it would be ready in one hour. I was thinking that one hour is quite a wait, but I will wait...because it was for a special event. I waited the hour and showed up at Sansu. I called the restaurant, as indicated for curbside pickup. The person indicated the order was not ready yet and to come back in 15 minutes. I indicated that the order was placed over an hour ago and the confirmation indicated it should be ready by this time. She did not seem to care. I asked her if the order had even been started and she would not say anything. I drove around for 15 minutes and again, made the call to the restaurant. Again, I spoke to a male representative who indicated they were bagging the order as we spoke. He then instructed me to pickup my order in the entry way between the 2 sets of doors on the table. I was expecting "curbside" service, but I guess they do not understand what that implies on their website, anyway, i went to the entryway and there was NO table and NO order as the person indicated. I decided I had enough of their insidious lies and went inside. There was a gentleman behind the host stand and asked if he could help me. I gave him my name and asked if the order was done. He said, oh, I believe there was a problem with the order but it should be ready. He said just a moment and I will get the order. As I was waiting, the manager came over and asked if he could help. I told him everything that had happened. The manager simply said "they were busy." He had no cares in the world about how customers were treated. He then said the order is right there and pointed to a table in front of the host stand. This pretty much sent me over the edge. He said it had been there awhile. My order was sitting there the whole time getting cold. The manager did not apologize or anything. I took the bags of food and left. I got home, and you guessed it, food that was once warm is now cold and soggy. This is not how I wanted to spend the evening, paying close to $100 and getting BAD service and BAD food. I tried to contact the restaurant and the call rang several times and no one would pick up. I completed Sansu's customer service survey that I had received after ordering online. I indicated in the survey that I would welcome and appreciate the management to contact me regarding my visit (which was one week ago). As of today, management does not possess the skills to contact me. No response, no replies, nothing. So, I am writing this review in hopes that it would help others understand about Sansu's customer service and food quality.More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2021

Stopped in for lunch. The place is social distancing but still filled. Wait was not too bad. Great menu and food came out fast. The food tasted delicious. Good and fresh tasting fish. The service was average. The prices are on the higher end of...GOOD sushi places. For this reason I will NOT be back. No lunch specials and high cost to portion. Given the pandemic and return of patrons, restaurants should not be overcharging to gain what was lost......this place does not even need specials to be busy because the food is good. Sad they do not value their customers willing to return to eat.More

Date of visit: April 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2021

We always loved eating here with my children until they took off the lunch prices and deleted the children’s menu. Since when do you have to pay $23 for a bento box at lunch for a child! We won’t be back until that changes.

Date of visit: February 2021
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2020 via mobile

As delicious as takeout as it has always been in person.... Sushi and sashimi dinners, bento boxes, rolls .... All excellent, very fresh, and beautiful. When we are all able to go eat in person again, a fun restaurant to visit with friends or with...family. My kids have enjoyed visiting since they were young, but it’s also a great place for a visit with friends or a romantic date.More

Date of visit: December 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2020 via mobile

Delicious choices / bento boxes of all varieties, sashimi and sushi, all beautiful and delicious. Kids are devoted to sitting on the floor and dangling their legs beneath the table.

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2019

Husband frequently goes there for business and with family. While I don’t eat sushi, the chicken teriyaki is good.

Date of visit: November 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2019 via mobile

Sansu is our go to sushi restaurant. Date nights, family dinners and a great happy hour! Best to make reservations while MSU is in session

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2019 via mobile

Went after football game. As always the sushi was perfect. Great service great food. Always a must go win in East Lansing.

Date of visit: September 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2019 via mobile

5.50 for two pieces of sushi is the norm here. 6.00 for rolls. The good is excellent. Very fresh and very good. The staff is cordial and professional. The restaurant is very clean, a wide open space with plenty of glass so natural lighting. I...think it is one of the better sushi restaurants I have ever visited. It was an unexpected surprise the first time I found this place. Very good and I’ve now been there several times.More

Date of visit: September 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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LoooieR
10 October 2015|
AnswerShow all 3 answers
Response from Robert A | Reviewed this property |
I'm sorry, but I don't drink. So I don't know anything about their wine menu.
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SANSU, East Lansing - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Sansu

Yes, Sansu offers takeaway services.

Sansu is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5