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Friendly's

$$ - $$$
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489 Newton St, South Hadley, MA 01075-2017
+1 413-538-8010
Website
Today
07:00 - 23:00
Open now
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Hours:
Sun - Sat 07:00 - 23:00
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26 Reviews from our TripAdvisor Community

Traveller rating
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Showing 26: English reviews
2 reviews
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Spent 10 minutes to be waited on; 5 minutes more to get coffee; 5 more minutes to have order taken; waited 10 more minutes to have breakfast delivered, but it never came. Spoke to manager and found out my order was not placed by waitperson. WALKED OUT, never to return!

Helpful?
Thank Norma M
Granby, Massachusetts
Level Contributor
74 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 June 2016

This is a well maintained older store. The corporation is undergoing some major changes to the menu. The food is still great and the clam chowder is excellent. Friendly courteous staff.

Helpful?
Thank George R
Belchertown, Massachusetts, United States
Level Contributor
50 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 May 2016 via mobile

Always a great variety of flavors and ways to eat those flavors :) Friendly and helpful staff always willing to give their input on what you could order... Love the watermelon sherbet!

Helpful?
Thank LoriAllen
Massachusetts
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 30 April 2016 via mobile

This is the third time this happened. We called in an order, there was a special, free sundae with meal. We ordered two $9 meals a $5 appetizer and two sundaes.. We arrived to pick up the order and was told it would be $37. We asked why they charged us for the sundaes. We said they are free, they... More 

Helpful?
Thank westy57
Granby, Massachusetts
Level Contributor
80 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 7 January 2016

Stopped for a bite tonight, we each ordered food that came with fries, they used to be the best fries. Tonight not so good, this is the 2nd time this has happened the oil needs to be changed. Our waiter agreed. A young waitress was hunkered down in a booth with a loud, bad cough, she should not be around... More 

Helpful?
Thank kevin m
South Hadley, Massachusetts
Level Contributor
40 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 15 December 2015

I've been waiting for 20 years for this Friendly's to get its act together. Service and quality of the food often disappoint. Was served home fries with black spots in them (as in a rotten potato) that the person-in-charge tried to pass off as burn spots from the grill. The cook and/or the server should have ensured that they never... More 

Helpful?
Thank Anniebeau413
Katy (Houston), TX
Level Contributor
120 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 24 August 2015

All we wanted was a blizzard-type cup to go. The waitress offered to do the one we wanted and to add caramel. We asked for it to go. After a little too long, she comes back with the check. A few minutes later we finally get the ice cream. It wasn't even full. We called her back and she told... More 

Helpful?
Thank mgkamish
Moore, South Carolina
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2015 credit card Amex Card Member Review

Love the original hamburger/cheeseburger that used to eat in the 1960's. Ice cream is wonderful as well.

Helpful?
Thank PaulineA633
South Hadley, Massachusetts
Level Contributor
22 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 July 2015

Clean, efficient restaurant! AC is sometimes a bit too cold and the wait staff could be quicker, but overall, a good value and the food is prepared properly!

Helpful?
Thank Susan P
South Hadley, Massachusetts
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 July 2015

I ordered the value meal while driving there on the way home. It was absolutely cooked like I requested and was wonderful. I got the food to go and it was still hot when I got home.

Helpful?
1 Thank Arleen D

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
American
Meals
Breakfast, Lunch, Dinner
Restaurant features
Seating, Takeout, Waitstaff
Open Hours
Sunday
07:00 - 23:00
Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
07:00 - 23:00
Location and Contact Information
  • Address: 489 Newton St, South Hadley, MA 01075-2017
  • Location: United States  >  Massachusetts (MA)  >  Hampshire County  >  South Hadley
  • Phone Number: +1 413-538-8010

Questions & Answers

Questions? Get answers from Friendly's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?