Love Herrells. Specifically their small hot fudge sundae, REAL whipped cream - try the burnt sugar flavor!
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The ice cream was awesome, the service was great, the place was clean and well-lit, prices reasonable, but the best part of this ice cream shop was coming in December, when the line was manageable!
Thanks so much for stopping in. Judy Herrell
There is simply no ice cream as creamy and delicious as Herrell's. The malted vanilla is awesome. Try the chocolate sprinkles -- they are vastly better than the store-bought ones.
Steve Herrell is a local treasure who founded Steve's in Somerville, sold it, and later opened Herrell's. The ice cream is delicious, so are the brownies, and the hot fudge is amazing. And knowing that the staff are treated well makes you feel even better...More
I just visited Herrells for the first time today and I was incredibly underwhelmed. The staff was very rude and very loud, despite the store being empty. I ordered a kiddie size cream which was incredibly small! I normally don’t eat a lot of ice...More
Hi Isabelle. I'm sorry you were not satisfied with our ice cream. Our servings are based on weight not volumn. A kiddie is two ounces and a small is four ounces. As far as cyrstals, that should not happen. I hope you came back to...More
THE place to go to satisfy your sweet tooth. Great quality, wide range of the usual as well as unique flavors. Enough dairy free & sugar free options to please all. And the toppings are amazing!! Quick, friendly service even when the line goes out...More
Thanks so much for your comments. Its so nice to hear from you with a great review.
Went to buy my girlfriend a ice cream cake for her birthday celebration. Employee would tell us that she would help us when done with current customer. After she helped the customer she asked her supervisor/manager to go on break. she then went into a...More
Thank you for your review. I am a bit confused, as our break area is on a different floor and not visible to the customer area. Also had you been on line, the next person (the manager as you mentioned) would have served you next....More
Yes it was close to closing time, ordered a Sundae and no whipped cream or cherry yet paid full price and was told basically it's the end of shift, I have loved Herrells for many years, not this time and haven't been back as the...More
You are absolutely right. That is terrible customer service and against our policy. You should be able to get a full sundae including whipped cream and cherry anytime we are open. I am sorry that my staff became lazy and dropped the ball. Can you...More
in the heart of Northampton shopping & attached to Thorne's marketplace, Herrell's is easily reached for a break from your shopping. The addition of other ingredients (candy, nuts, etc.) being "smooshed" into your ice cream selection was Invented HERE! They receive recognition of such from...More
I hadn't been to Northampton for several years and it was a delight to get back to Herrell's. They've remodeled and expanded a bit but it's the same high-quality ice cream. Herrell's doesn't *need* another five-star review but it gets one anyway. There are just...More