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Herrell's Ice Cream & Bakery

8 Old South St, Lower Level of Thornes Marketplace, Northampton, MA 01060-3847
+1 413-586-9700
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  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“ice cream” (201 reviews)
“sundae” (22 reviews)
Open Now
12:00 pm - 11:00 pm Hours
American, International
8 Old South St, Lower Level of Thornes Marketplace, Northampton, MA 01060-3847
All Details
Write a ReviewReviews (313)
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1 - 10 of 311 reviews

Reviewed 4 days ago

Love Herrells. Specifically their small hot fudge sundae, REAL whipped cream - try the burnt sugar flavor!

Date of visit: November 2018
Thank Donna W
Reviewed 3 weeks ago

The ice cream was awesome, the service was great, the place was clean and well-lit, prices reasonable, but the best part of this ice cream shop was coming in December, when the line was manageable!

Date of visit: December 2018
Thank 508EllenCee
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this reviewResponded 3 weeks ago

Thanks so much for stopping in. Judy Herrell

Reviewed 5 weeks ago

There is simply no ice cream as creamy and delicious as Herrell's. The malted vanilla is awesome. Try the chocolate sprinkles -- they are vastly better than the store-bought ones.

Date of visit: December 2018
Thank Ellie C
Reviewed 14 November 2018

Steve Herrell is a local treasure who founded Steve's in Somerville, sold it, and later opened Herrell's. The ice cream is delicious, so are the brownies, and the hot fudge is amazing. And knowing that the staff are treated well makes you feel even better...More

Date of visit: October 2018
Thank melissagE2794ZC
Reviewed 13 November 2018

I just visited Herrells for the first time today and I was incredibly underwhelmed. The staff was very rude and very loud, despite the store being empty. I ordered a kiddie size cream which was incredibly small! I normally don’t eat a lot of ice...More

Date of visit: November 2018
Thank isabelle20000
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this reviewResponded 13 November 2018

Hi Isabelle. I'm sorry you were not satisfied with our ice cream. Our servings are based on weight not volumn. A kiddie is two ounces and a small is four ounces. As far as cyrstals, that should not happen. I hope you came back to...More

Reviewed 26 October 2018

THE place to go to satisfy your sweet tooth. Great quality, wide range of the usual as well as unique flavors. Enough dairy free & sugar free options to please all. And the toppings are amazing!! Quick, friendly service even when the line goes out...More

Date of visit: October 2018
Thank 971reeds
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this reviewResponded 27 October 2018

Thanks so much for your comments. Its so nice to hear from you with a great review.

Reviewed 24 October 2018

Went to buy my girlfriend a ice cream cake for her birthday celebration. Employee would tell us that she would help us when done with current customer. After she helped the customer she asked her supervisor/manager to go on break. she then went into a...More

Date of visit: November 2017
Thank al1981136
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this reviewResponded 27 October 2018

Thank you for your review. I am a bit confused, as our break area is on a different floor and not visible to the customer area. Also had you been on line, the next person (the manager as you mentioned) would have served you next....More

Reviewed 16 October 2018

Yes it was close to closing time, ordered a Sundae and no whipped cream or cherry yet paid full price and was told basically it's the end of shift, I have loved Herrells for many years, not this time and haven't been back as the...More

Date of visit: August 2018
Thank WesternMAtravels
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this reviewResponded 17 October 2018

You are absolutely right. That is terrible customer service and against our policy. You should be able to get a full sundae including whipped cream and cherry anytime we are open. I am sorry that my staff became lazy and dropped the ball. Can you...More

Reviewed 30 August 2018

in the heart of Northampton shopping & attached to Thorne's marketplace, Herrell's is easily reached for a break from your shopping. The addition of other ingredients (candy, nuts, etc.) being "smooshed" into your ice cream selection was Invented HERE! They receive recognition of such from...More

Date of visit: July 2018
Thank travlskier
Reviewed 25 August 2018

I hadn't been to Northampton for several years and it was a delight to get back to Herrell's. They've remodeled and expanded a bit but it's the same high-quality ice cream. Herrell's doesn't *need* another five-star review but it gets one anyway. There are just...More

Date of visit: August 2018
Thank Trismegistus
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Ask a question
Questions & Answers
23 August 2015|
Response from Judy H | Property representative |
We do have a Blueberry ice cream, yes! We also have a franchisee in Huntington, NY on Long Island. That may be closer by ferry.
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 3 - USD 40
Restaurant features
Takeout, Seating, Wheelchair Accessible, Accepts Mastercard, Accepts Visa
Good for
Special Occasion Dining, Child-friendly, Kids
Open Hours
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 11:00 pm
12:00 pm - 11:00 pm
Location and Contact Information
  • Address: 8 Old South St, Lower Level of Thornes Marketplace, Northampton, MA 01060-3847
  • Location: United States  >  Massachusetts (MA)  >  Hampshire County  >  Northampton
  • Phone Number: +1 413-586-9700
  • E-mail
Award Winning Kosher Ice Cream Shop and Bakery, specializing in dairy, sugar free and No-Moo(R) dairy free baked goods (Vegan and Gluten Free), frozen desserts and hot fudge sauces. No-Moo Cookies, Pies, Bars and Cakes, Ice Cream Cakes, Gourmet Dairy Ice Creams available in house, online and wholesale. 370+ flavors of frozen desserts and still counting! Their Hot Fudge is made in-house and is also available Online and in some Specialty Food Stores nation wide. Herrell's baked goods are as good as their ice cream. Home of the Smoosh-in(R) and a founder who is the originator of gourmet ice cream. Family owned for nearly 40 years.
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