We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Steak 'n Shake

5901 National Rd E, Richmond, IN 47374-2623
+1 765-966-9082
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent22%
  • Very good26%
  • Average11%
  • Poor9%
  • Terrible32%
Travellers talk about
“burger” (7 reviews)
“salad” (2 reviews)
“lunch time” (2 reviews)
Restaurant Hours
American, Fast food
5901 National Rd E, Richmond, IN 47374-2623
All Details
Write a ReviewReviews (53)
Traveller rating
Traveller type
Time of year

1 - 10 of 53 reviews

Reviewed 3 weeks ago

I ignored the red flag as I drove up for a simple burger fix - a rolling trash cart was blocking the drive thru order menu. After going inside to place my to go order an eager young man (grill cook) was taking multiple orders....More

Thank John C
Reviewed 2 November 2017

Called ahead since we were trying to stick to a tight timetable and our food was ready and all I waited for was the drinks to be poured. Food was hot and just as we ordered.

Thank Jim M
Reviewed 3 October 2017

I tried to call ahead to let them know we had 11 people - All the tables were covered in used dishes - nobody was bussing tables and nobody except one waitress - ours - seemed to care or help or lead! I hope Steak...More

Thank daveandlinda2017
Reviewed 5 September 2017

Labor Day Mon. , decided take daughter , 2 granddaughters out for lunch. On arrival no one to seat you or even start your order. But finally Ashley showed up , our waitress! Things took a turn for the best.She took drink orders an brought...More

Thank Deborah B
Reviewed 12 August 2017 via mobile

I'm a Steak n Shake fan. My server was nearly brand new and I ordered with a coupon and paid with a gift card - training exercise! She stayed unflustered even when she needed help. Got a very fresh meal properly assembled. There are some...More

Thank Mitch-MK
Reviewed 2 August 2017

Walked in heard two different customers complaining to the manager while waiting for a table. Decided to leave.

Thank David S
Reviewed 1 August 2017 via mobile

We had driven 250 miles and decided to stop at the Steak n' Shake at the "old US 40" exit. It took several minutes for someone to seat us (though we could have easily done that for ourselves). Still, as the sign said "please wait...More

Thank VetteRunner
Reviewed 20 July 2017

We, a group of three, entered the restaurant at 1 PM, seated 10 min later & order taken 1/2 hour later. Restaurant was not busy!!! Food was not served until after 2 PM after reminding server that we were waiting. As we exited the restaurant...More

Thank Jean P
Reviewed 20 July 2017 via mobile

The food is pretty much the same as any other steak N shake. The service here was pretty good, our waitress was attentive and brought things out in a timely manner.

Thank LindsayNjoe429
Reviewed 15 June 2017

Our burgers were delicious as well as the milkshake. Server was attentive. This is not a eatery will fluff or frills but if you want a meal at a very good price - this is a good choice to our tastebuds.

Thank RobErickKel
Nearby HotelsSee all 10 hotels in Richmond
Best Western Classic Inn
462 reviews
.18 km away
Motel 6 Richmond
71 reviews
.19 km away
Days Inn Richmond
265 reviews
.23 km away
Econo Lodge Richmond
50 reviews
.30 km away
Nearby Restaurants
Iron Skillet
11 reviews
.96 km away
42 reviews
1.25 km away
Cracker Barrel
84 reviews
.24 km away
54 reviews
.07 km away
Nearby Attractions
Model T Ford Museum
58 reviews
6.01 km away
Glen Miller Park
82 reviews
3.91 km away
Wayne County Historical Museum
52 reviews
5.62 km away
Old National Road Welcome Center
29 reviews
.39 km away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Breakfast, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Child-friendly, Kids
Location and Contact Information
  • Address: 5901 National Rd E, Richmond, IN 47374-2623
  • Location: United States  >  Indiana (IN)  >  Richmond
  • Phone Number: +1 765-966-9082
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing