THE MANAGER/OWNER IS BAT S*#T CRAZY!!!! HE PUT HIS BARE HANDS INTO OUR SPAGHETTI DISH AND SCOOPED UP THE PASTA. WE THOUGHT HE WAS GOING TO THROW IT AT US!!! YOU LITERALLY CANNOT MAKE THIS STORY UP. I am so shook at the experience that...we had at pappagallos tonight. I've been in Melbourne for the 3 years so was super excited to come back and eat at this place again. Unfortunately this was actually the dining experience from hell. When we were seated, they asked us how many people were dining with us. We said 7 people all up and the manager said "great you have less than 10 people which means you can order off the a la carte menu".
The customer service from the waitstaff was close to none. Waited about 20 minutes before i managed to get anyones attention to take our drink order. before the last person at the table even got to order their drink the wiatress walked off. i had to walk up to her and ask to add on the last drink as well as order entrees. she told me she would come back to our table to take our entree order. She didn't however, the manager actually came to take our order. We ordered entree and mains and the manager made a snarky comment about me going up to the waitress asking to order entrees instead of waiting for order at the table. I would have loved to have ordered at the table but the waitress was never to be found.
Once our mains had come excpet for 2 dishes which was th gluten free pasta. We waited an extra 15 minutes and the meals still hadn't arrived. i went up to the waitress and manager and asked where our food was and the waitress quickly bought out 1 out of the 2 pasta dishes, The manager then proceeded to YELL at me and told me off - saying that it's my fault the food is slow because we ordered a la carte instead of the set menu. He then ordered me to go back to my seat and wait and he stormed off to the kitchen. A minute later he came back and started yelling at me again about how the reason why my food didnt come was because i ordered a la carte and in the lounge dining room they prefer if we order of the set menu - this is fine except NO ONE TOLD US THIS!!! He then startd saying how i cant expect the food to be good beause he is serving 200 people in the restaurant tonight (Not sure how that is my fault or my problem) and then continued to yell excuses at me. he said the waitress delivered 1 of the 2 dishes to the wrong table in the main dining room which is why we only had 1 meal sent to us.
My friend who had received the first gluten free pasta dish mentioned to him that the pasta they bought isn't hot, it's warm. He snatched the dish off the table and walked off. He came back 30 seconds later and yelled at us again saying the food isnt cold, its still warm. And we said yeah, its luke warm, not hot which is how food is meant to be. He then said the bowl was sitting on the pass for 10 mins but its warm so its still edible. He then SCOOPED UP THE PASTA OUT OF THE BOWL WITH HIS BARE HANDS AND SAID "SEE LOOK ITS WARM" and kept shoving it back in our faces. I have NEVER seen someone lose their s*#tlike that - it was as if he was having a mental breakdown in front of me. I was absolutely speechless. He then had the nerve to ask my friend if she wanted a new one then. As if we were the ones being unreasonable. Why would we want a dish back once you have put your hands through our meal???? We then got our new pasta dishes which wsa delicious, however unfortunately the behavour of the manager was absolutely disguisting and had ruined our birthday dinner.
He took the 2 pasta dishes off the bill, but to be honest he should have taken off a lot more than that to compensate for his behaviour. Our bill was still close to $400. It took everything i had in me to not walk out of the restaurant. ABSOLUTELY HEINOUS. And the worst part was he didn't even apologise for his behaviour. If i could give this review a 0 star then i would.More
