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1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
+1 925-463-1311
11:00 - 23:00
Open now
All hours
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
More Info
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136 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Moreno Valley, California
Level Contributor
11 reviews
5 restaurant reviews
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

I've ate at chain restaurants before, but I have never had such terrible service ever. The server was a nice guy but totally lost didn't know the menu, when we asked questions about certain menu items. I didn't know what to answer. I would say I knew more about then he did. So we order three meals and nothing complicated,... More 

Thank Eduardo H
Detroit, Michigan
Level Contributor
165 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

I absolutely love the Cheesecake Factory chain and try to find one wherever I travel. When I came in for dinner this time, the service was abnormally slow for a Wednesday night. After my salad was brought out wrong, the waitress, Nakaylua, lied to me about how it should be prepared and walked away. After getting the manager involved, my... More 

Thank Ashton P
Level Contributor
14 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 September 2016 via mobile

Simple orderEggs Benedict. Order arrived cold after getting server's attention exchanged order for BBQ chicken salad and the chicken on salad was bits and pieces not plump delicious chicken. So frustrated with this visit.

Thank Rachel R
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 10 September 2016

The wine glass I ordered was $8 and I thought I was wine tasting. The glass had a few drops for $8.00 seemed excessive. Provide a smaller wine goblet but put more wine in the glass. The servings are generous but the taste is mediocre. The restaurant is very noisy and the wait can be long.

Thank sergio d
Sedona, Arizona
Level Contributor
23 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 September 2016

Yes it gets crowded and it's noisy but we live in a small but popular tourist destination and we haven't been to a C.F. for awhile. Service was good and friendly and delicious. It was late evening and still humming and we just had hot sandwiches with salad. Sandwich hot, salad fresh and cold delicious. Wish we had this closer... More 

Thank blueangel333
Brentwood, California
Level Contributor
143 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 30 July 2016 via mobile

Had a wonderful lunch with friends. But hanging around waiting first for a table and then for our food to be served spoilt what should have been great experience

Thank KomillaS
San Francisco, California
Level Contributor
29 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed 13 July 2016 via mobile

I had such a bad experience here. If you sit by the glass divider in the booths, just look up at the glass. Flies everywhere! You'd think there's a dead animal lying around. The girl I got waiting on us was so rude! Wasn't nice or warm in the slightest bit. I rather eat at a Burger King in Detroit.... More 

Thank John V
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 July 2016

Love cheesecake factory the food are so delicious and the service is excellent. The cheesecake is something you must have when visiting cheesecake factory!

Thank Siew T
Palo Alto, California
Level Contributor
115 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 5 July 2016

Do not go here during peak hours, or if you see people waiting around, outside. Just isn't worth it. Also, even if you are lucky enough to get there during an off hour, service is so stretched you could end up being right in the middle of the chaos, before your meal is delivered My dishes have always been good,... More 

1 Thank sirmeandt
Yeovil, United Kingdom
Level Contributor
56 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 3 July 2016

Wrong orders taken and delivered, awful soup, cold food, table not cleared, long wait - don't come back until they sort this all out here! Tasteless mushy chicken, steak and cheesecake...

Thank yusuf69

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Italian, American, Gluten Free Options
Breakfast, Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Child-friendly, Kids, Groups
Open Hours
10:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
  • Location: United States  >  California (CA)  >  Pleasanton
  • Phone Number: +1 925-463-1311

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?