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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
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meals, features, about

Location and contact

Fairfax District
2.5 km from Melrose Avenue
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Reviews (1,902)
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1,144 results
Traveller rating
556
401
129
34
24
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LanguageEnglish
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Traveller rating
556
401
129
34
24
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All reviews cheesecake salad mashed potatoes burger chicken portions are huge wait for a table long wait grove slice california
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Reviewed 1 week ago via mobile

To celebrate my sister's 58th birthday, we had lunch at The Cheesecake Factory in The Grove, Los Angeles. We chose to eat in the outdoor balcony, for better ventilation. My sister chose her favorite meal there: Chicken Madeira. Her daughter chose the Shrimp Scampi, her...son chose the Bacon Burger with sweet potato fries, while I chose the Grilled Salmon with mixed vegetables. They took home what they couldn't finish, to enjoy later at home.More

Date of visit: October 2021
Helpful?1  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We hope your sister had a wonderful 58th birthday. We're so glad you and your family enjoyed our Shrimp Scampi, Bacon-Bacon Cheeseburger, Fresh Grilled Salmon, and Chicken Madeira. Thank you for the review, and we hope to see you soon.

Reviewed 2 weeks ago

On Saturday night I went with a group of friends to have dinner at this location. A friend and I got a salmon plate. The food was good. However, the following day I felt terribly sick. I was in the bathroom all day, had a...stomach ache, and fever. I asked my other friend who had gotten a Salmon plate if she felt sick and she said she did. We both had similar symptoms.More

Date of visit: October 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are very sorry for this experience and we'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to you. Thank you.

Reviewed 5 August 2021 via mobile

Excellent atmosphere and food! Fresh and delicious and we really enjoyed it. Try the fish and shrimp tacos!! They’re great.

Date of visit: August 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 August 2021

Hi Kelly, thank you for your review. We're so happy you enjoyed our delicious fish tacos and Skinnylicious soft tacos. We hope to see you again soon.

Reviewed 14 June 2021 via mobile

To celebrate having been fully Covid vaccinated, my sister & I met for lunch at the Cheesecake Factory in The Grove. She chose the Chicken Madeira and I chose the grilled salmon. We had Key Lime Pie and Mango Key Lime Pie for dessert: yummy...and a half!More

Date of visit: June 2021
Helpful?3  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 June 2021

We're glad you had a wonderful celebration. We're happy you and your sister enjoyed our Chicken Madeira and Fresh Grilled Salmon. Thank you for the review and we hope to see you both again soon for some more of our Key Lime and Mango Key...More

Reviewed 18 May 2021

The food here is the same as every other location. but when they tell us it's a 45 minute wait, there's no way it should actually be an hour and 45 minutes. Then when we finally got a booth, the waitress took our drink order...and didn't come back for almost 20 minutes.More

Date of visit: May 2021
Helpful?2  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 19 May 2021

We are truly sorry for the wait you experienced. We know it is hard to wait when you are hungry and completely understand your frustration with us. Our team should be much better, and we will address this with them. Thank you for your review,...More

Reviewed 17 May 2021

The three D's: Bad, Long, No. Bad: I thought I would get cheesecakes but they tasted like a dessert and not like the cheddar i have at home. Long: i waited 14 minutes and 32 seconds and all I got was a "Here is your...food" wow! the service was terrible and so was the waiting time. No: No, dont go here.More

Date of visit: April 2021
Helpful?3  
Reviewed 4 February 2021

Cheesecake Factory at the Grove was the worst. Was told that the wait would be 1.5 hr wait ended up waiting for 2.5 hrs. Asked the party that was ahead of us was seated and when I went to ask the host has changed shifts...and the new host stated that there were 3 guests ahead of us. Unacceptable!!! Asked for the manager and she stated that the wait would be another 20 to 30 minute. Service was Ridiculous!!!More

Date of visit: January 2021
Helpful?3  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 February 2021

Thank you for your feedback. We know it is hard to wait when you are hungry and understand your frustration with us. When planning your visit, try to come in right when we open in the morning or later in the evening to avoid an...More

Reviewed 30 October 2020

This is such a great chain. So much choice and we have visited several around the US! As you enter the building you go up a big escalator and join a little queue before getting in, and wait for a table - or at least,...that was our experience. We were seated in a lovely booth and served basically straight away. I really enjoyed my peach bellini - I love that it’s frozen (it’s something different in the UK)! We had the chopped salad and the guacamole salad - so good! The portions are great here - you will not leave hungry. Nice atmosphere - full of families and friends, and good service. Thank you.More

Date of visit: November 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 November 2020

Thanks for your review, Suzie. We're glad you enjoyed our great portions of good food, our peach Bellini and our good service while dining with us. We hope to see you again soon.

Reviewed 16 October 2020

If you want to eat a great deal of sumptuous food, don't miss the Cheesecake Factory. Like their other branches, their portions are huge enough. You can actually share it.

Date of visit: August 2020
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 October 2020

Hi Norman, thank you for your review. We're so happy you enjoy our food and portion sizes. We hope to see you again soon.

Reviewed 1 October 2020

While visiting the Grove we decided to have dinner at the Cheesecake Factory. Our wait was very long due to Covid-19 but it was worth it. The menu is very extensive offering Salads, Burgers, Flatbread Pizza, Pasta dishes, Fish & Seafood dinners, Steak, Sandwiches, Eggs...& Omelettes, Waffles and so much more including some very delicious deserts. My wife and I both chose the Chopped Chicken Salad that was very big and excellent. We took our Cheese Cake with us to enjoy later and it was awesome. The place is exceptionally clean and well maintained. Due to Covid there are only 9 outdoor patio tables available, thus the long wait. The wait staff are very professional, polite and attentive. I highly recommend the Cheesecake Factory. I hope you find this review helpful in making your next dining plans.More

Date of visit: September 2020
Helpful?2  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 October 2020

Thank you for your review, Ray. We are so glad you and your wife enjoyed our food, menu options, and service. Thanks for your patience with the wait and we hope to see you soon.

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Questions & Answers
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keithmcgoverm
3 May 2018|
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Response from happychappy59 | Reviewed this property |
Yes there is .👍
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keithmcgoverm
3 May 2018|
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Response from MSReviewer007 | Reviewed this property |
maybe call them
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MellyMel1965
19 July 2015|
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Response from MSReviewer007 | Reviewed this property |
Check their web page for all locations!
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Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4