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Recently eat in the bar with a group of friends for Christmas
As a celiac I noted menu choice was very limited but that was okay however what was unacceptable was that my server was very casual and unaware of the needs of celiac sufferers...or indeed impact of cross contamination,
Having eventually ordered green chicken curry when it arrived I again questioned the server who told me “I assume it is okay for celiac” which did not inspire me with confidence. I told him to check back with the kitchen which he did allegedly. The end result was I eat the dish rather than cause a fuss as I was with a group. Alas this was my mistake as I was sick for the following day which suggests gluten cross contamination at some point,
As a celiac this was a very concerning experience and one I will not be repeating. I eat out a lot and would rate this as a very poor experience
I would strongly recommend the hotel management review their approach to catering for celiacs and in particular their staff training in this areaMore
Date of visit: December 2019
CarrigalineCourt, Manager at Collins Bar at Carrigaline Court Hotel and Leisure Centre, responded to this reviewResponded 6 January 2020
Thank you for your recent review of our hotel.
We regret to hear that your dining experience was not an enjoyable one. Our menu does highlight allergen information and for the Thai Curry it has the following: (2) Crustaceans, (9) Celery, (12) Sulphur...More
I have stayed at this hotel many times, the rooms are spotless and comfortable, breakfast is good you can order eggs cooked to your preference with plenty of choices of hot and cold food, we ate tea in the Collins Bar it is a large...area with plenty of places to sit, the service is fast and professional, the leisure centre is well equipped I highly recommended this hotel and I will definitely be back.More
Pleasantly surprised that the drinks are not overpriced. Staff are really friendly and the entire hotel very nice. I would recommend the food, its delicious! I didn't find anything in the area that would compare.
This is part of the hotel and spa. Wonderful food and service and prices were comparable. The staff is very attentive and food comes out fairly quickly. Atmosphere is comfortable, yet classy and they have TVs there for you to watch local sporting events
The staff were great and the food was very good. We were on a "meal deal" and were disappointed to be handed a restricted menu. we used the a la carte and paid the extra €20 for two of us. As I say above, being...life time non users of alcohol we would have preferred not to have to dine in a bar.More
This Hotel used to be amazing for food and for service. Recently its gone massivly downhill for service and the bar food has turned from great to average. The carvery on the other hand is amazing. The turnaround on (young) staff i think is the...main cause of poor service. The wedding venue is amazing in this Hotel though and the wedding food is perfect!
Pints (Lager) are good from here. Cocktails not so great.
There is one waiter there who is excellent at his job and very friendly and the service checks are perfect from him. The rest of the young staff need to take a page out of his book. Its essential that service checks are done especially in a 4 star hotel. Even in the bar. Im not sure about the bistro as we dont go there to eat but im sure thats run very well. I hope the hotel goes back to its glory days soon. But again, no problems with their carvery and pints.More
Ate here a couple of times as we were staying in the hotel whilst visiting family in the area. The service was brilliant and the food of good quality. The mini breakfast was far from mini and so much food for what you pay. We...were very impressed! Great atmosphere and experience throughout our stay. We’ll definitely be visiting here next time we are in Cork.More
Date of visit: December 2018
MarkH9938, Digital Marketing Executive at Collins Bar at Carrigaline Court Hotel and Leisure Centre, responded to this reviewResponded 13 December 2018
Thank you very much for your kind review of Collins Bar. We are delighted to read that you enjoyed your dining experience in the bar, and we appreciate your positive feedback on our staff and the quality of our food. We look forward...More