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Hard Rock Cafe

3 S 2nd St, Suite 117, Phoenix, AZ 85004-2375
+1 602-261-7625
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Overview
  • Excellent32%
  • Very good45%
  • Average17%
  • Poor2%
  • Terrible4%
Travellers talk about
“nachos” (12 reviews)
“bruschetta” (3 reviews)
Open Now
11:00 am - 11:00 pmAll hours
CUISINES
American, Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
3 S 2nd St, Suite 117, Phoenix, AZ 85004-2375
All Details
Write a ReviewReviews (275)
Traveller rating
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1 - 10 of 233 reviews

Reviewed 2 days ago

We went in before a live event downtown to warm up with some coffee.....we added a shot of Bailey's to our order and just couldn't resist Oreo Cheesecake! Well, they must not be used to people ordering coffee because there wasn't any so we had...More

Thank WeOwnAFatCat
Reviewed 4 weeks ago

Lizzy was great as a server. Friendly and there when you needed her but not hanging over you. Enjoyed talking to her and the manager stopped by to check which is a sign of a good manager. Need to be out checking. We had the...More

Thank Michael B
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thank yiou for your kind words. Lizzy is a real asset to the café. Thanks for recognizing her. We hope to see you back very soon. Regards, Brent

Reviewed 11 January 2018

We both like the HRC so it was a must,the food was great as always,the service brilliant our waitress was really nice and friendly.Nice place.

Thank Bron1303
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 12 January 2018

Thank you so very much for your comments and I hope to see you back very soon. Regards, Brent

Reviewed 25 November 2017 via mobile

Great fun service at the bar. Had fun with Luis, Carrie. Good times good drinks. Ask for training wheels if you are taking shots

Thank Pat K
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 December 2017

So glad to hear you had a great time. Thank you for his comments and we hope to see you back very soon. Regards, Brent

Reviewed 4 November 2017

We were very surprised by the food at this Hard Rock Cafe. We have been to so many cafes and out of all of these this one had the BEST food!!! We had our usual salad and legendary burgers with cheesecake and apple crisp for...More

Thank journeymaid48
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 November 2017

Wow, I really appreciate your comments. Our food offererings have really evolved over time and I have great people that prepare and serve that food with pride. Thank you again and I hope to see you back in the very near future. Regards, Brent

Reviewed 27 October 2017 via mobile

Ok the memorabilia is great. But the rest is so average and has simply not evolved over the years. The food was ok and no better. The service was no better, I ordered a drink and never got it. Leave to tourists and avoid.

Thank aussierater2
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 December 2017

So sorry we didn't wow you on your recent visit to my café. Swing buy next time you are down town and I'll buy you that drink. Regards, Brent

Reviewed 17 October 2017 via mobile

I called here for dinner and to buy collectibles during a stopover. Unfortunately there was a baseball game in at the nearby stadium and the Cafe was packed. This impacted a bit the service, but in general everything was as expected from a Hard Rock...More

Thank Mark B
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 28 October 2017

I wanted to thank you for your comments and moreover your business. I hope to see you next time you are downtown. Regards, Brent

Reviewed 12 October 2017

Stopped by for dinner on a Sunday night. I asked for a seat outside and was told they didn’t have anybody servicing that area. However, the manager overheard and said he would take care of me which he did. I was able to sit outside...More

Thank XUSA_TravelerX
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 13 October 2017

Thank you for the comments. I'm so glad we accommodated your seating request and you received great food and service. I will share this review with the team as an example of doing whatever it takes to take care of all of our guests. I...More

Reviewed 11 October 2017 via mobile

This is one of me favorite chains anywhere. I like the environment, the music, the food... All of it. The ribs, NY strip and ribeye are pretty dam good and so are the salads. Just impossible to visit on game days unfortunately

Thank arbonfieti
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 13 October 2017

I real appreciate your comments. Thank you for being such a fan of the brand. I hope to see you next time you are in the Downtown area. Regards, Brent

Reviewed 6 October 2017

Typically decent Hard Rock Cafe food and service. Parked at Collier Center ($3). Favorite rock memorabilia was from the Rolling Stones, Stevie Nicks and Glenn Frey.

Thank Michael B
Brent R, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 October 2017

I really appreciate your comments and loyalty to the brand. I hope to see you next time you are in the area. Regards, Brent

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations, Free Wifi
Good for
Bar Scene, Child-friendly, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
11:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 12:00 am
Saturday
11:00 am - 12:00 am
Location and Contact Information
  • Address: 3 S 2nd St, Suite 117, Phoenix, AZ 85004-2375
  • Location: United States  >  Arizona (AZ)  >  Central Arizona  >  Phoenix
  • Phone Number: +1 602-261-7625
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